Gorillas Reviews 

Used to be great and arrive so quickly. Now I’m lucky if it turns up within 2 hours so you just have to cancel your plans and sit around. Even had an order just not turn up before as they were so slow they ended up closing for the night so couldn’t even get hold of any customer service. Customer service is now non existent and there’s no way to cancel an order once placed. Such a shame as used to be great but now a total scam - stay clear!

This company sent me mouldy and smelly vegetables. It totally ruined my evening meal. They refunded the vegetables, but they wouldn’t refund the delivery fee. I spent two hours on the chat trying to get the delivery refunded. They refused to refund the delivery and would only credit it to the account. I told them I do not accept the credit, as I will not be using them again. I told them I reject the whole order and asked them to collect it. They refused to do this and denied me my consumer law rights in not doing so. I am now going to delete my account and let all my friends and family know about my experience. Beware of this company. They are money grabbing and would rather loose a customer, than refund £1.99 delivery back.

Horrendous experience and too expensive.

App always says food is delivered at least 20 minutes before it actually arrives.

Stay clear!

Used to love them now can’t stand them!!! Once upon a time they were my goto delivery service but now they have definitely let their standards slip A LOT!!! Never any promotions for existing customers an after finally receiving an email with a promotion I could use I fill my basket with excitement only then for a pop up to tell me all items 20 of them are out of stock it clears my basket so head to the home page to see they have shut the store!! I mean seriously???! So with certainty I can definitely at I WONT BE USING THEM AGAIN!!!!

Used to be very fast and efficient. Something in the company has changed because their delivery now in NW area is always 1hr minimum wait time. Used to minutes. Go elsewhere, not what it used to be.

I used this service for a long time, since they launched in the UK, but I’ve now deleted the app.

The produce quality is abysmal. Deliveries show up over an hour after you order. And they often forget products. And when they forget they’ll only send you what’s missing if you order more products… big decline. Don’t waste your time/money with them.

Gorillas service went down the drain and their customer service became shockingly patronising and unhelpful.
I had an issue with an item ordered: 2 loose potatoes that were smaller than an egg (although I paid them £0.50 each). I contacted customer service and sent pictures to prove what was wrong with item. The Gorillas agent kept denying any issue accusing me of having too high expectation on vegetables' size, refused to give me a refund and wrapped everything up saying: "I'm glad I have managed to help you today"... I have deleted app straight away after this interaction!

My boyfriend had similar issue with some crisps and hot dog buns. The delivery guy handed him a bag completely smashed with all items squashed without apologising or saying anything (he simply chucked all items in my boyfriend's arms with a stony face). The customer service kept denying issue saying that there was nothing wrong with squashed items. In the end, after a very long chat, finally they issued a micro refund. My boyfriend has never used the service since!

A company that does not admit mistakes and does not issue refunds when the customers are right, is a company that loses customers!!!

To conclude: for the greed of not refunding me £1 and for the way they interacted with my boyfriend they lost 2 customers that were placing orders on a regular basis...

Bought 2 times

twice they arrived faster than if I would just go to local shop and back.

I used an invitation coupon so I had 15GBP off.

but they are too expensive without promo codes I think.

Onions for example cost 1.5GBP there, and same onions cost less than 1 GBP in local shop

with coupon it is same or difference insignificant, but without coupon it is too expensive

Avoid at all costs. I wish I read the reviews before ordering. Not only was the delivery late but an essential item was missing from my delivery and Gorillas refuse to refund the delivery charge. It has taken me over an hour just to get the item refunded. If you live in west London use Ocado zoom. It’s reliable and the customer service is great.

Used to be fast and reliable, now they're super slow (2h+ of waiting for delivery), understaffed (waited 30m for a support rep to reply) and have a lack of care for their customers that borders on the fraudulent (order that was not delivered to me was marked as such in their system -> no refund). Avoid at all costs, until this offering will inevitably collapse.

Took me 1h30 to get my order tonight and I had to re-enter after it was cancelled at no notice. Very poor communication (got a call from a warehouse person who said they'd call back and never did) and refused to refund my delivery fee after all the hassle. I understand if they are short staffed but no courtesy at all.

Everytime I am sent a voucher code by this company it never works; and speaking with their customer service their answer in not so many words is ‘tough luck’. I once was about to pay, and successfully added my code clicked back on the bag add one more thing and the code was then invalid.
The only time I’ve been successfully able to use a code, gorillas cancelled my order and then I wasn’t able to reuse the code again.
It seems they are all too happy to take your money and Entice people in by offers but not to follow through with the actual voucher.

Very expensive product lines, fresh produce I've purchased seemingly on its last legs.
Here's the knockout though.
Contemptuous attitudes towards customers from their so called "customer services".
A real couldn't care less posturing from them this morning.
Closed account because of this experience. Particularly rude

Would absolutely not recommend using them ever. Plenty of better alternatives.

I spent over £35 ordering from Gorillas today (warehouse in Limehouse cut, London)

When I received the order as soon as I checked the bag I could see a brown liquid all over the items. When I had a better look I saw that the potatoes I have ordered were mouldy and have leaked all over the bag and items - making some of the items inedible.

I rapidly contacted their customer service - after an hour waiting for a response, all I get is an apology and a refund on my gorillas wallet (that I won't be using anymore) for the amount of the potatoes but not the rest of the items that I can't eat, neither a replacement of them.

When I asked customer service for an email or manager to contact to make a formal complaint they just ignored me.

How do companies think that this type of service is at all valuable for customers?

Just close down or learn how to interact with customers if you want to keep them.

I will make sure none of my friends and family order from this company anymore.

Good luck Gorillas!

Used to be great but now seriously terrible!!
Products no longer from Tescos and are of terrible quality and more expensive. When I complained to customer service I was met with literally the worst customer service I’ve ever had- incredibly rude and refused to help.

Ordered from Gorillas, got a notification saying my order has been delivered and it hasn't. I have reached out to customer support and they said that they cannot help me and will forward the issue on to the relevant department....

It's now been an entire day and I have been swindled out of £22.

Avoid this company, they're worse than Zapp

Used to be good,now less and less bio product options & constantly out of basic products like bio milk or butter

used to be great but the customer service is non existent now. ordered to my address and they went to a completely different address. Driver said I would get a refund but didn't get this nor the order. No response from them. Basically a scam now, avoid.

Spoiled products with mold, box with icecrem was opened and eaten before. They answers they re sorry

customer service has declined significantly! Their websites have glitches and takes your money and cancels the order. You then have to wait days to get your money back for their mistake! Absurd! Steer clear not worth the hassle. Customer service support is abysmal