Shippo Reviews 526

Making labels is so easy with Shippo!
The setup time is almost nothing. You can import information from the commerce site you use or make labels by manually moving information over one at a time (that's what I usually do). I love that I get to see prices for USPS, UPS, FedEx and DHL so I can easily choose the service I want to use. Purchasing insurance is a breeze. Printing labels is easy. If I need customer service, they get right back to me.

I never ran into any problem at all with their service.

Overall Shippo has been a great service. They have reasonable rates, options for carriers, time frames on shipments. All of your customers and shipments are stored in your account. I highly recommend them!

Easy to use, great pricing.

It is fast, easy, and I get the best price for what I’m sending.

easy to use-work with and cost beats the other companies

I printed out a label one time. 3 months ago. No notification, no warning that this would become a $19 subscription. I inquired about it a day after the charge, 3 days and I have talked to several different employees who refuse to give me a refund. Says they can't because I closed the account (which btw is the only way you can remove your credit card information) and they don't care. They will not refund you. Funny because they had no problem randomly charging you in the first place. A red flag is a service that makes it difficult for you to not get charged, makes it difficult for you to get rid of the subscription, will not refund you despite the fact that you will never get use out of the $19 service. Stay away from this company they will take your money. I'm immediately disputing won't my bank. Ridiculous. Horrible service. Have never experienced so much incompetence and lack of customer service in my entire time using a postal type service.

I've been using Shippo since I started my business in 2021. The experience is great so far, from helpful dispute process to low shipping fees. This makes my life easier.

We have used Shippo for years. This has saved us and our customers a large amount of money. The website is easy to use. Retrieving shipping information and printing labels has been a breeze. We will never change from using Shippo.

Easy to use; quick and don't have to wait in line at a post office. Less expensive too!

Every single time I have used Shippo, I have experienced extreme frustration. Literally nothing works like it’s supposed to. Sure… they’re always apologetic DAYS LATER… but whenever you contact customer support during your awful experience, there’s no immediate help. So there’s zero resolution. The labels you print out will have your PERSONAL, NOT BUSINESS, information on them. If you’re using a thermal label printer, FORGET being able to use it for Shippo! Since their labels print out landscape instead of portrait, the best you can do is print it on a regular printer on paper and cut it out yourself and use a lot of tape to tape it to your box. Trust me, every time you use it, it’s an exercise in nothing but frustration. So I’ll no longer put myself through it. I’m done!

STAY AWAY!
They are boyond rubbish. The team have no clue on customer service or how to handle their accounts.
We have been trying to reach out to them for nearly 2 weeks about a missing high value (almost $100k USD) shipment. They say they are chasing internally but nobody ever gets back.
It is really disgraceful service. They try to blame other companies, but then they won't even respond to our basic requests for a callback.
I would strongly advise you to avoid using them.

had a question, AI bot gave the correct answer 1st time

Tracking is superb, and great insurance rates and awesome record keeping.

Needed to send something out ASAP in the morning, been using shippo forever. Past few months, they won't accept my payments. I have ton of money on all my payment and credit cards, and they still won't accept it, I'll never use them again. They screwed me big time today.

They closed my account a day after creating it.
First they requested me to confirm my biometrics which seemed weird.
They would be the only way to operate my account.
Then immediately the shut my account down.
VERY DODGY, DO NOT USE

Great to make labels when you cant make them directly with Shopify or Ebay etc. No issues at all!

Shippo is very easy to use and has saved me a lot on shipping stuff. As I am not a retailer with discounted rates available, this is the next best thing.

The app interface is poorly designed for customer searches and repeat shipping, and they make unannounced and non-optional frequent changes. Earlier this year they added a Shippo insurance option to every transaction that has to be deselected each time, adding a minimum of 1 extra click to every label. If you miss it, you have to cancel the label and make a new one or eat their extra charge. Recently they changed the time to delivery on mailing options from # of days (1 day, 3 days, etc.) to a date, so now you have to keep a calendar handy to see when your package will be delivered, which is tricky for weekend sensitive shipping items. We have used Shippo for 3 years but have had enough.