GoSimpleTax Reviews 2,768

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, making tax returns straightforward and stress-free, especially for non-UK residents. Many appreciate the intuitive interface and helpful features like pop-up boxes and the ability to copy previous year's data, which significantly speeds up the process. The customer service is frequently praised for being prompt, patient, and professional, providing effective assistance when needed. However, some people mentioned issues with the website's interface, describing it as slow, clunky, or having display glitches. A few customers also experienced significant software problems, leading to error messages and an inability to file their returns, which caused frustration and delays. Additionally, some reviewers found the help bot and initial guidance for complex issues to be less helpful, requiring them to seek external information.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease of use and... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers finding it incredibly easy to use and... See more

Service

Customers consistently note positive experiences with service, finding it quick, helpful, and efficient in... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick, helpful, and efficient... See more

Response time

Customers generally report positive experiences with response times, highlighting quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

We live overseas and using GoSimpleTax has made life so easy when completing our Self-Assessments. We've used the website for about 3 years now. Easy to use and takes away the stress of have we or hav... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. #6 of 12 best companies in Tax preparation software
  2. #75 of 128 best companies in Software company
  3. #20 of 21 best companies in Tax Preparation
  4. #22 of 22 best companies in Tax preparation service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

"Easy as pie" says this first-time user

Used GoSimple to help me file my first return as a sole trader, accessed via a Which? discount.

Forms and format all extremely clear. Online advice available if you get stuck. Lots of helpful pop-up boxes in the form itself to help you remember what to include in which sections.

As I didn't want to risk making any rookie mistakes as a first time sole trader filer, I found this app and tool very powerful and excellent value for money.

23 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Heather and we are happy it was a positive first return experience for you.

Rated 4 out of 5 stars

Easy to use tax filing process

I have found GoSimpleTax easy to use. It makes the whole process of filling my tax returns very simple and hassle free.

14 November 2025
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Ben and we're pleased you found it straightforward.

Rated 4 out of 5 stars

Problems with final submission due to…

Problems with final submission due to HMRC not handling middle names properly, and confusion between Government Gateway ID and HMRC ID.
Support team were prompt and helpful.

22 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review David, pleased we were able to help you get your tax return filed.

Rated 5 out of 5 stars

It makes the whole process of tax…

It makes the whole process of tax return much less stressful and bearable .
I like the support team , they are helpful and efficient .

22 January 2026
Unprompted review
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Reply from GoSimpleTax

Thanks for the review Shirley and will pass your comments onto the support team!

Rated 5 out of 5 stars

Great for expats

As a British expat this makes life so much easier. Great interface and super easy to file your UK tax return. I like the fact I can also copy data to my wife’s tax return for co-owned and rented properties. Makes it a lot quicker.

10 January 2026
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Reply from GoSimpleTax

Many thanks for leaving us this review, I'm glad we were able to help submit your Self Assessment tax returns! - AG

Rated 4 out of 5 stars

No more accountants excessive fees yay

My first time doing my own self assessment for paye and landlord income. Did my own and a family member. My accountant was shocked when I told him that I didn’t need his services. Saved a lot on fees and learned more about my own taxes

9 January 2026
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Reply from GoSimpleTax

Thanks for the review, Dave! I'm glad we could help - AG

Rated 5 out of 5 stars

Straight forward.

easy to use, and the email support was very efficient.

8 January 2026
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Reply from GoSimpleTax

Thanks for the review Rosemarie, and we're pleased you found the software easy to use and support useful.

Rated 5 out of 5 stars

Helpful and patient with queries.

The staff were very helpful when I had a problem and responded quickly. This was all done by email and I would have preferred to talk to someone. Nevertheless the service was good and the staff were patient with my lack of understanding.

9 January 2026
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Reply from GoSimpleTax

Thank you for your review Joan, and pleased that you got the support you needed, albeit online.

Rated 5 out of 5 stars

Very helpful app

Very helpful app that has made SA102M return very straightforward to fill in. Being able to submit it straight to HMRC through the app is great.

2 December 2025
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Reply from GoSimpleTax

Many thanks for the review, I'm glad we could help you file your Self Assessment tax return - AG

Rated 5 out of 5 stars

Easy and intuitive interface for your tax return

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds up the process when your income sources remain the same year on year. Filing to HMRC is also easy and effective especially for those of us who are non residents.

9 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review, and we very pleased you have found the software so useful for such a long time.

Rated 5 out of 5 stars

Easy to use

Easy to use - no drama service for tax returns. have used it for many years. Like it alot.

10 January 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for your review Robin, great to have you on board as a long term customer!

Rated 5 out of 5 stars

Easy to use

Easy to use - guides you through the process and allows you to submit your earnings and expenses easily and ensure that you are not missing anything.

10 January 2026
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Reply from GoSimpleTax

Thanks for your review Suzy, happy you found the software so useful.

Rated 5 out of 5 stars

Not to taxing

i started using go simple tax last year but his is my first submission it was a couple of clicks of the mouse all done avoiding all the silly questions on hmrc site

10 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Paul, pleased you found it so easy to use.

Rated 5 out of 5 stars

Taking the stress out of tax

This company does exactly what their title says - they make the whole process of the tax return simple (as it can be at least). Recommended.

2 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Rachel and pleased that the software makes tax returns simple for you, as we intended!

Rated 5 out of 5 stars

Used it twice, no hitches so far.

I've used the software to prepare myself asssement two years on the trot. No problems. It allows you to enter all the data and checkout the consequences before submitting the data to HMRC. Also has better explainers than the tax form.

23 October 2025
GoSimpleTax logo

Reply from GoSimpleTax

thanks for your review William and we're happy that the software is helping you with your returns.

Rated 5 out of 5 stars

Self assessmemt

Made my self assessment very easy to complete and had excellent online support to help when required.

9 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Dave and pleased the team were able to assist you so well.

Rated 5 out of 5 stars

Easy to use, thank you

This is now the third year I have used you and it is all working well.

9 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review Robert and good to have you on board as a regular customer.

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