Taxfix UK (formerly TaxScouts) Reviews 

7,543
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,001 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly digital platform and efficient service, noting that it completely takes the stress and hassle out of filing annual tax returns. Consumers often highlight that the staff and assigned accountants are exceptionally helpful, professional, and dedicated to providing clear and prompt answers to any questions. However, some people mentioned experiencing frustrating issues regarding slow communication and unresponsive accountants during their tax return process. A few reviewers also noted significant delays when waiting for important documents to be processed or felt disappointed by unexpected changes in their assigned specialists.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being efficient, kind, and responsive.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, simple, and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with quick replies and... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents and accountants are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick and simple to use. Thorough and personal despite the chat bot interface. We were allocated the same accountant as last year which felt helpful. Thank you Taxfix!

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever que... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,543)

960 reviews in the last 12 months

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Rated 5 out of 5 stars

Not Ai

Service is exactly as stated on the website, with rapid response from a dedicated Accountant, not Ai or a bot

4 November 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I have been using this portal for the past 4 years.

Tax returns are processed in less than 3 days and filed within a week.

Kunal explained everything in detail and you have confidence in their service and knowledge.

Highly recommended

11 November 2026
Rated 1 out of 5 stars

TaxFix as a Service: Cannot recommend

To be fair, they acknowledged fault where their accountant absolutely messed up; and their accountants seem to be independent partners, operating their own businesses.

So in a sense, TaxFix themselves were fine.

But I cannot recommend this service. I only know TaxFix staff were fine because I did an extremely deep dive into tax guidance; and because I was lucky enough to have asked the exact right question when the accountant was doing their work.

Now my assessment is corrected, I may have to pay a penalty and interest. The tax fix accuracy guarantee means I'll get a full refund for the service, which will go towards the interest and the penalty...

2 November 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

We're sorry to hear that this was your experience, and appreciate you taking the time to share your feedback with us.

We always want our customers to feel confident in the service they're receiving. If you ever feel that your accountant isn't the right fit, we're happy to look into reassigning you to someone else.

Your feedback is valuable as it helps us better understand your experience and identify where we can improve.

If there's anything further you'd like to discuss, please feel free to reach us at support@taxfix.com

Kind regards,
The Taxfix team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, efficient and kind. Accountants I have used have been quick to respond and to help me navigate complex tax queries with ease.
Taxfix takes the pressure off what can be a very stressful time and help you submit your tax in a timely and efficient manner.
Great service all round!

6 November 2026

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