Taxfix UK (formerly TaxScouts) Reviews 7,036

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth, intuitive user experience, often noting how stress-free and straightforward the process is. However, some customers also noted issues with communication and response times from their assigned accountants, with a few mentioning delays and a lack of responsiveness. A small portion of people felt that the service did not meet their expectations regarding the accountant's assistance, leading to frustration and, in some cases, the need to perform calculations themselves.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the efficiency and professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise their assigned accountants for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Response time

People report positive experiences with response times, with many praising accountants for being quick to... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I used Tax Fix for filing my tax return and found it fairly easy to find a reliable accountant through the platform. I’ve been working with Muhammad Asif for the last two years, and he has been amazin... See more

Rated 5 out of 5 stars

Super simple, quick, and very cost-effective service. Everything is done online - UI is intuitive and I just uploaded my supporting documents and they handled the rest. I've filed with TaxFix for the... See more

Rated 5 out of 5 stars

I've been using Taxfix for a couple of years now, each time with Phil Gurnhill who provides me with an outstanding service. I had a consultation with him a few months ago and he's just filed my tax re... See more

Rated 5 out of 5 stars

I can't recommend Taxfix highly enough. It was a pain-free exercise that was both comprehensive and simple. For the second year running my wonderful accountant Phil provided solid guidance and answere... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more

Rated 5 out of 5 stars

Your help is invaluable and I mean physically and mentally. I did my taxes at first personally it is stressful, I had to research, I had to call HMRC several times. Suzanne my accountant was so patien... See more

Rated 5 out of 5 stars

Tax returns made easy! Was a very clear and straightforward process, and amazing having an accountant on hand for questions. I always got a quick response, even though I was very last minute before th... See more

Rated 5 out of 5 stars

First time user as I previously completed my own returns. But always had queries but calling HMRC was such a long process. Having Taxfix provided me the opportunity to ask any questions a receiving a... See more

Rated 5 out of 5 stars

It was super easy to use and the accountant assigned to me, Tony Smith, was super helpful and made everything go smoothly. The experience was fantastic and will be using this service for all tax relat... See more

Rated 5 out of 5 stars

Kingsley is an excellent tax fix accountant. I couldn’t do my tax return without them. Every year I think I will do it myself. And every year I realise it is too complicated and I can’t handle it.... See more

Rated 5 out of 5 stars

I have used Tax Scouts (Now Taxfix) for several of my self assessment returns. The team are responsive and quick to answer any queries and make the process of filling the return seamless and easy. I w... See more

Rated 5 out of 5 stars

My accountant is Julie. Julie has helped me over the past three years. I don't know how I would manage without her. I have often sent her emails with queries which have always been answered quickl... See more

Rated 5 out of 5 stars

I like to use your services, as the platform is very easy to use. Also accountants are very pleasant and professional. Getting my tax affairs in order is a pleasant experience with TaxFix, and that's... See more

Rated 5 out of 5 stars

A really good service with Robin Dunne leading as my assigned accountant. Robin’s comms were excellent, as was his support, all of which saw me log as accurate a return as possible. Much appreciated... See more

Rated 5 out of 5 stars

Accept my gratitude to your team for a quick turnaround and the platform you provided. Never fail to deliver even within a short time timeframe. Your services are of exceptional quality and excellent... See more

Rated 1 out of 5 stars

Not great... got my tax return figure from the designated accountant which I thought was ridiculously high - so I queried it. This amount was reduced by half after my complaint but I thought it was s... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first, after using Taxfix I have absolutely no reservations about recommending the service. It was quite amazing really. Good value for money, prompt responses, accurate results. I'... See more

Rated 5 out of 5 stars

Lilian from Nomad Accountancy did my amended tax return. She was very thorough and helped me with any questions. 5* Service given, highly recommend.

Rated 5 out of 5 stars

Highly recommend this company. They offer a competitive price for their services and the staff we have dealt with are very friendly, helpful and efficient. All our doubts were dealt with smoothly and... See more

Rated 1 out of 5 stars

I had big hopes with Taxfix but responses from advisers had been slow from the beginning. I booked the package with an additional consultation call for which I never got an appointment in time (4 mont... See more

Company replied

Rated 5 out of 5 stars

I can't fault the process with TaxFix. This is my 2nd year using their service. It makes compiling and uploading all of the relevant documentation really easy. My accountant was helpful & responsive w... See more

Rated 5 out of 5 stars

Very straightforward to use. Prompts for all the key documents and makes self assessment easy. Never made me feel silly for asking hundreds of questions

Rated 5 out of 5 stars

Karen made my experience seamless. She even saved me more money by addition rate relief which I would have missed had I filed myself ... you guys are awesome Thank you

Rated 5 out of 5 stars

An excellent service, I submitted all my documents & Farai had my Tax Return completed & ready to send later that day. Thanks again Farai.

Rated 5 out of 5 stars

I’ve had a really positive experience using Taxfix for my Self Assessment. The whole process was smooth, clear and far less stressful than I expected. Brian, my accountant, was excellent - profes... See more

Rated 1 out of 5 stars

Responsiveness and communication with the assigned accountant was poor. I started a simple self assessment at the start of January, I provided all the details and the accountant couldn’t complete it c... See more

Company replied

Rated 5 out of 5 stars

Really good affective, efficient accountants, who are on the ball and quick to respond and answer any queries you may have. Easy to follow questionnaire and the uploading of documents need for the... See more

Rated 5 out of 5 stars

Really straight forward process, easy to follow and simple, intuitive UI. Fast turnaround. Accountant was very helpful and I appreciated the quick responses to my queries with thorough, yet simple exp... See more

Rated 5 out of 5 stars

Very easy template to complete, Questions can be asked and are responded to promptly ( thank you Tony). Overall it's an easy stress-free service to use.

Rated 5 out of 5 stars

Very good first time experience with this company. Great prices and my accountant Mo was helpful , polite and quick at doing my return.

Rated 5 out of 5 stars

Brilliant service from TaxScouts. The whole experience was excellent and the returns were done so quickly and professionally. I will be using your services for all my Tax requirements.

Rated 1 out of 5 stars

I paid for a return and consultation (two services, offered as a package) two years in a row. Regarding the return service: To be fair, the concept of the web form to collect information in... See more

Company replied

Rated 5 out of 5 stars

A simple cost effective way of using an accountant to take the hassle out of completing your tax return. Second time using these and both times, happy with the efficiency of their service

Rated 5 out of 5 stars

Rebecca who I got allocated too was absolutely great, very efficient and very effective. Saved me 000's Completely recommend. Such good value.

Rated 5 out of 5 stars

The website is incredibly user friendly and the service is so fast! I have been with the same accountant for 3 years now and I have had incredible and speedy service.

Rated 5 out of 5 stars

Kunal was brilliant, he made our tax return painless and maintained great communication with us throughout. I would highly recommend Tax Fix for any tax returns / Self Assessments.

Rated 5 out of 5 stars

Karen Smith was my accountant. She delivered to a very tight timescale with professionalism, availability, quick and informative responses and a whole lot of patience. Thank you Karen. You were bril... See more

Rated 5 out of 5 stars

It was step by step details and very easy to follow.Grest service and I'll be using them again as always.Highly recommended.

Rated 5 out of 5 stars

I've been working with my accountant, Faruk, for a while now, and he always provides very good professional service I can trust (even when I leave my tax returns to the last minute each year!).

Rated 5 out of 5 stars

I was recommended to Taxfix (Taxscouts) by a colleague, as a fast & simple way to submit a self-assessment for someone who hadn't done one before. I was allocated an accountant and conducted all comms... See more

Rated 5 out of 5 stars

Was told by an accountant friend that this was too cheap, must be something wrong! I checked the reviews and took a chance, glad I did as more than happy with their work. Highly recommend.

Rated 2 out of 5 stars

The accountant took a week to respond to each of my messages, so I almost missed the tax return deadline! And he didn't really help. I had to point out everything beyond the most basic pieces myself... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend tax fix. They provide an efficient and reliable service and are very helpful with questions.

Rated 5 out of 5 stars

Such a great platform! So easy to use for someone like myself, who has only completed the process three times. A big thanks to Jo Kensah, who is fabulous 👌 My first experience was complicated as... See more

Rated 5 out of 5 stars

Great value. Does exactly what you need - tax return done, questions answered, all very simple. Highly recommend.

Rated 5 out of 5 stars

I have been with Taxfix for 3 years now.My accountant is Duane and has made the whole process so easy and so quick. I am so pleased and throughly recommend them,especially Duane!

Rated 5 out of 5 stars

I've had the same accountant with Taxfix, Faruk, since I opened my business in 2019. He is always helpful, files accounts extremely promptly, as I do tend to leave everything to the last minute.!!... See more

Rated 5 out of 5 stars

Appointed yesterday. Discovered an error on my side at 9pm and fixed it. Accounts filed by 11:30pm today! Talk about super efficient service. Wow!

Rated 3 out of 5 stars

You get what you pay for. Three stars because Taxfix themselves have really great customer service but the accountants are a mixed bag and don’t reply in busy times. Both I used miscalculated my tax,... See more

Company replied

Rated 5 out of 5 stars

So simple and quick. This is my third year using Taxscouts, now Taxfix, and the service is easy, quick and seamles. I also really like that I've had the same accountant each year.


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Rated 5 out of 5 stars

It was super easy to use and the…

It was super easy to use and the accountant assigned to me, Tony Smith, was super helpful and made everything go smoothly. The experience was fantastic and will be using this service for all tax related matters.

20 March 2026
Rated 4 out of 5 stars

A good service which I'd use again

Overall, a good service which I'd certainly use again. I had an issue with the original accountant assigned to me, but Taxfix dealt with this promptly. The second accountant assigned to me was very efficient and had my Corporation Tax returns, etc ready for my review within a day or two; top marks to him.

18 March 2026
Rated 1 out of 5 stars

I paid for tax returns and consultations... Two years in a row, I was disappointed.

I paid for a return and consultation (two services, offered as a package) two years in a row.

Regarding the return service: To be fair, the concept of the web form to collect information in a structured manner is helpful to the layperson.

However, in the most recent year, I identified a £250 correction that the accountant needed to make - even though the numbers were clearly given using the webform.

Regarding the consultation service: After Year 1 filing, I had a consultation scheduled. The accountant ended up going off work with TaxScouts for personal reasons, until the new filing season. Fine. TaxScouts/TaxFix refunded me - which was a bit annoying because I bought a discounted package service. But I overlooked that annoyance with TaxFix, and I reconnected with the same accountant again for the Year 2, being forgiving and understanding of whatever personal reasons required them to take time off.

However, Year 2 comes: Delay after delay, and very slow responses, to scheduling the consultation service. At the last minute before the booked consultation, they delayed again; and the TaxFix system then recorded it as having happened because it was not formally rescheduled. Key here is that the accountant was delaying, not me, and this is all clearly on record. I have been unable to get the accountant to reschedule or respond for several weeks, except a message in which they fairly acknowledge that the consultation did not happen - again, this is clearly and succinctly on record.

I am now awaiting to hear from TaxFix on a refund again - but I have spent several hours over many months, trying to get the consultation session to happen. I need / deserve more than a simple refund now, as this is two years of below-par service - where I've been convinced to pay for a package service sold as a discount, and then reimbursed when they could only complete half the service.

14 March 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Mike,

Thank you for the detailed feedback regarding your experience over the last two years. We appreciate you bringing these specific issues with our consultation service and your return to our attention.

The delays and scheduling difficulties you described do not align with our service standards. We understand the importance of a reliable, stress-free process, and it is clear we missed the mark in your case.

We are committed to investigating this and reaching a resolution. Please contact us at support@taxfix.com using your registered email address and reference your Trustpilot review. This will ensure a team member can prioritise your case and follow up with you personally.

Thank you for your patience while we address this.

Best regards,

UK Taxfix Team

Rated 5 out of 5 stars

Take the pressure out of your life with…

Take the pressure out of your life with regards to taxes and sign up for tax fix,best tax move I have ever made in 20 years of self assessment.They are supportive,kind,easy,simple,good website and good pricei have recommended this website and people are delighted

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Rooh Shams - Taxfix

Rooh Shams provided professional, responsive, and thorough service. He made everything simple and stress-free. Highly recommend!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

As a full time employee

As a full time employee, having to submit a Self Assessment to HRMC can be difficult. However, I was given Taxfix recommendation from a work colleague who also had a great experience, simply put, I would certainly recommend them as an online accountancy company, very reasonable accountancy charges. The self assessment process was very straight forward, yes you need to get some information together for you self assessment but the Tax Fix consultants work through the information needed to submit you assessment files.

23 February 2026
Rated 5 out of 5 stars

Really good, affective and efficient Accountants

Really good affective, efficient accountants, who are on the ball and quick to respond and answer any queries you may have.
Easy to follow questionnaire and the uploading of documents need for the tax return.
This is the 2nd time I have used Taxfix (formally TaxScouts) and would use again and recommend.
Great price for a great service.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I have used Tax Scouts (Now Taxfix) for…

I have used Tax Scouts (Now Taxfix) for several of my self assessment returns. The team are responsive and quick to answer any queries and make the process of filling the return seamless and easy. I would recommend this service to anyone!

1 January 2026
Unprompted review

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