Taxfix UK (formerly TaxScouts) Reviews 

7,452
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,054 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how user-friendly the online platform is, allowing individuals to complete their self-assessments smoothly and efficiently without any stress. Many people highlight the professional and patient staff who provide clear guidance, friendly communication, and prompt responses to all questions. Some reviewers were not happy with slow communication, mentioning that messages were sometimes ignored and responses took much longer than promised. A few consumers also noted frustration regarding unexpected extra fees and a lack of adequate assistance when attempting to handle complex expense breakdowns. These individuals felt that the support provided did not meet their expectations during difficult tax situations.

What people talk about most

Service

People report high satisfaction with the service, consistently praising quick turnaround times, responsive... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and quick to respond to queries regarding tax... See more

User experience

Customers had positive experiences with user experience, highlighting how quick, effective, and easy the... See more

Response time

Clients share positive opinions on response time, often highlighting exceptionally quick and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more

Rated 5 out of 5 stars

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. H... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,452)

1,049 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The process was smooth and Syed was available throughout to help with any queries etc I had during the process. I am happy with the service and would like to use them again in future.
Thank You!

22 September 2026
Rated 5 out of 5 stars

Great service again from Taxfix

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever questions I had. Chris, who was assigned to me, was also extremely efficient and quick to reply. A very satisfactory process all round.

28 September 2026
Rated 1 out of 5 stars

Avoid Paul Darcy…

Paul Darcy used to do my self assessment for a few years. A mistake of his cost me 2300£ and when contacted he never replied. There was no use of contacting the website directly as he never responded

25 September 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Syed Mehboob,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the distressing experience you've had with your self-assessment.

We understand how frustrating it is to face a difficult financial situation, and we sincerely apologise that your attempts to get in touch went unanswered. The lack of communication you described is not the standard of service we strive for, and we are very sorry you were left without the support you needed.

We take this matter very seriously and would appreciate the opportunity to investigate this for you. Please contact our team at support@taxfix.com using your registered email address so we can look into your case personally and understand what happened.

Once again, we are very sorry for the situation you have faced. Your feedback is invaluable in helping us improve our service.

Best regards,

Taxfix

Rated 5 out of 5 stars

I've used Taxfix for my returns a…

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. Highly recommended

21 September 2026

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