Taxfix UK (formerly TaxScouts) Reviews 7,171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, making the often-complex tax process straightforward. Many highlight the helpfulness and professionalism of the staff, noting their quick responses and clear explanations. The overall user experience is frequently described as excellent, with people appreciating the seamless process and the promptness of customer service interactions. However, some people were dissatisfied with the response times, mentioning delays in communication from their assigned accountants. A few other people also felt that the customer service was not always consistent, with some experiencing rudeness or difficulty in getting timely resolutions to their queries.

What people talk about most

Service

Reviewers express high satisfaction with the service, consistently describing it as professional, efficient,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their accountants for being efficient,... See more

User experience

Consumers find user experience to be positive. Many reviewers highlight the platform's ease of use, with... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used this site for 3 years now and I highly recommend. It’s so easy to navigate, and the chat AI actually understands you when you ask it a question. For what I use it for - managing taxes fr... See more

Rated 5 out of 5 stars

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

Rated 5 out of 5 stars

John Webb from Tax Scouts provided a professional and helpful service from start to finish. He was clear, knowledgeable, and made the tax process much easier to understand. I appreciated his attention... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Been a customer 4 years.

Been a customer 4 years.
If i go on as a new customer you'll do my tax return for £40 less than as an existing customer. How to lose a customer .... simples

16 May 2026
Unprompted review
Rated 5 out of 5 stars

John Webb from Tax Scouts provided a…

John Webb from Tax Scouts provided a professional and helpful service from start to finish. He was clear, knowledgeable, and made the tax process much easier to understand. I appreciated his attention to detail, quick responses, and friendly approach. I would definitely recommend him to anyone looking for reliable tax support.

15 May 2026
Rated 1 out of 5 stars

Accountant dis not help me get best…

Accountant dis not help me get best option .Never asked me about expenses just got cis statement and pay slips and said this i what you are due .
I am not an accountant so would like advice on if I can claim for other items .
Its just not personal to the client.They been payed up front so not interested in making you the best return

15 May 2026
Rated 4 out of 5 stars

Value for money but it has its frustrations

Been with them 3 years. Their accountants are excellent - only one didn't turn up and I got a replacement in a few days. My experience with customer service has been patchy, one (Brittany) was surprisingly incredibly rude. I find their bank link and automated bookkeeping unusable but that might be me. All in all, Taxfix is value for money but it has its frustrations.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

extremely easy to navigate! 5 stars!

I’ve used this site for 3 years now and I highly recommend. It’s so easy to navigate, and the chat AI actually understands you when you ask it a question.

For what I use it for - managing taxes from income from a letting - it’s extremely easy to use and I always get a quick response.

14 May 2026
Rated 5 out of 5 stars

Quick service

Quick service, even though my return was a little bit complicated. I've been using them for a few years now and will continue to do so!

11 May 2026

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