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Taxfix UK (formerly TaxScouts) Reviews 

7,376
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,063 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the highly efficient platform, the user-friendly digital interface, and the exceptionally prompt responses received from knowledgeable and supportive professionals. People genuinely appreciate how straightforward the annual tax return process has become, which significantly reduces stress and makes managing financial obligations much easier. Some reviewers were not happy with ongoing communication issues, noting delayed replies from their assigned agents and unhelpful guidance when dealing with complex requests. A few consumers also mentioned experiencing frustrating turnaround times, a total lack of clear communication, and insufficient proactive assistance during their tax submissions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient tax return preparation... See more

Staff

People report positive experiences with staff, highlighting quick responses and helpful advice from dedicated... See more

User experience

Consumers find user_experience to be a seamless, fast, and simple process from start to finish. Reviewers... See more

Response time

Clients share positive opinions on response_time, consistently highlighting quick and efficient communication... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as amazing and always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(7,376)

1,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have been using Taxscout/Taxfix for…

I have been using Taxscout/Taxfix for several years now and always find the process straightforward. Once relevant questions are answered, your assigned accountant prepares the return for you. I was assigned Lilian Skinner at the start and have continued with her now each year I use the service which enables a rapport to develop. She has always been very professional and extremely helpful with explanations along the way. I will continue to use their service in the future in order to make a somewhat onerous task much simpler.

13 August 2026
Rated 5 out of 5 stars

3 years of Taxfix

I’ve used Taxfix for 3 years now and always been assigned Chris C as my accountant! He’s a life saver, as I would have no clue where to start with my tax returns! He’s always been super quick with responses and getting things actioned. Couldn’t recommend Taxfix more!

13 August 2026
Rated 5 out of 5 stars

The whole service provided by Taxfix…

The whole service provided by Taxfix was a good seamless one. My accountant was very professional and patient. She clearly answered all my queries and they were many. I would definitely recommend Taxfix without hesitation.

11 August 2026

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