Gostaysafe Reviews 405

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

A year ago, I unwittingly subscribed through a supposed offer to buy a product I was interested in, which had nothing to do with this website. I managed to cancel the subscription without a refund. I... See more

Rated 5 out of 5 stars

Zoe was willing to help me cancel my account.. She was so friendly and very good customer service.. I hope all will go well since she's handling my case as i subscribed by mistake and will definitely... See more

Rated 4 out of 5 stars

I'm impressed with how quick I received a reply and Carmen from the escalation team, has been so helpful. The issue has been addressed and I've had great communication from the beginning. Thank y... See more

Rated 5 out of 5 stars

The company had made an effort regarding my concern and genuinely has refunded me fee which has been deducted by an error . They did resolve the issue on the first instances upon explanation Thank... See more


Contact info

4.0

Great

TrustScore 4 out of 5

405 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

they are scammers

they are scammers, I received money from an unrelated purchase that I went to make. and they wanted to continue taking money from my card. cheaters.

5 March 2024
Unprompted review
Gostaysafe logo

Reply from Gostaysafe

Dear Aggeliki,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@gostaysafe.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 2 out of 5 stars

I just feel like the employee on the…

I just feel like the employee on the phone was lackadaisical and completely uninterested. It’s left me utterly disappointed.

17 September 2024
Unprompted review
Gostaysafe logo

Reply from Gostaysafe

Dear J O,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@gostaysafe.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

I never signed up for joining this…

I never signed up for joining this company,they are unwilling to to refund my money and talks about credits.I live in South Africa so where do I spend those credits

3 September 2024
Unprompted review
Gostaysafe logo

Reply from Gostaysafe

Dear Petrus,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@gostaysafe.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Issue Addressed with kind consideration.

Issue Addressed with kind consideration of my own lack of experience with great communication; This experience indicates to me that this Company values people and extends GOOD SERVICE as a priority. I am Humbly Grateful and Appreciate this situation tremendously!!!
Thank you sincerely, Sue K.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

In case you want to deal with this…

In case you want to deal with this company, please, think twice. And better do not deal with them. They will steal your money pretending to be a descebt business, which they are definitely not. You will not get any refund, in 4-5 month after realizing that they are just robbers, you will get an email with apologies and an offer of a refund in case you give their company the highest rank for their "so-called" service. Whatever good rating given to them you see, be assured, they bought it by offering to reimburse the stolen money. A good proof is a sentence that you "were not given any incentive" for your rating, you are sharing your true experience....

13 August 2024
Unprompted review
Gostaysafe logo

Reply from Gostaysafe

Dear Олена,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@gostaysafe.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. …

Was scammed into joining this website,took 3 emails of me complaining about this and them taking money from my bank account.Was then contacted on the 1st of July to say I would get a refund for money they had taken If I left a review on trust pilot which I did and so left a positive review,was then contacted to say I would be getting my refund within the next 5/7 days to which I am still waiting to receive and when I have emailed them regarding this I have been ignored so please avoid this company.

11 March 2024
Unprompted review
Gostaysafe logo

Reply from Gostaysafe

Dear Jeanette,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@gostaysafe.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Good service

Very good service from Zoe thank u for all the assistance i really appreciate

19 July 2024
Unprompted review

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