Gotain Reviews 141

Very helpful & tailored advice, great communication & easy to work with

The curtain expert was incredibly helpful, and the ordering process was seamless. I also appreciated the clarity provided on the order and tracking process.

We've now installed the curtains, and they look fantastic! The installation was surprisingly easy and straightforward, even for us, despite not being the handiest people.

However, after making a small adjustment to the curtains, I ended up with 35 extra hooks. I asked if I could return the excess and was informed that I would need to pay 99kr for shipping, which is more than half of what I would receive as a refund. When I asked if the shipping fee could be waived, I was told the only option was to return them in person at the showroom in Gothenburg or Stockholm—I live in Lund.

As a company that specialises in made-to-measure products, I had expected a more flexible and customer-friendly returns process, particularly given the premium price point. When investing in tailored products, the service should reflect that level of care—not just during the purchase, but also in after-sales support. It would be great to see a more sustainable approach rather than leaving customers with unnecessary waste.

Don't be fooled by flashy Instagram ads. These are extremely challenging to hang, even for our experienced handyman. While the fabric is nice, they arrived wrinkled and it took hours to steam them. "Made to measure" is misleading, as the curtains have a maximum width; if you have a wide window, you'll need to hang multiple panels instead of the regular two (one on each end, flanking the window). The result looks terrible — I have 4 panels of curtains across my living room, so when I close them shut, I can see where one curtain ends and the next begins.
Despite Gotain confirming the measurements, the blackout curtains are not wide enough to provide blackout effect in my bedroom.
Overall: a €3000 mistake.

Incredibly cheap quality of fabric, fixtures and string. Low quality of manufacturing too. Photos and website appear luxury however in reality the products are flimsy and poor. Made doubly worse by the high price points. The blind I ordered arrived with a broken part and upon emailing the customer service several times to ask for advice or a replacement part, Gotain ignored the emails. Would not recommend sadly.

We ordered the café curtain and the product is really beautiful! Lovely linnen fabric and the rail has a good and firm design. Easy to assemble. A really big plus is the free (online) curtain appointment you can plan. Ann-Louise was super friendly and helpful. Shipment to the Netherlands was very fast. We’re really pleased with our purchase, definitely recommend!!

Niklas was helpful, patient and friendly.

Ann -Louise at Gotain has been really helpful in making me feel confident in my order. She was very knowledgable and always quick to respond to any queries I had.

Really happy with the support and patience of Ann-Louise to choose the right curtains. Thank you again :)

I had a very good experience with Ann Louise. We had a call and she helped me with the measurements and the type of curtain that could fit best to my living room.

Also, I requested some other things by email and she was very reactive.

Ann was very helpful in explaining their curtain selection, fabrics, rails, and all the necessary steps to ensuring a smooth purchase, thanks Ann for your patience and help!

Do not order from this website; customer service is absolutely dishonest and won’t accept to take any reponsability for their own mistakes.

A few weeks ago I ordered the curtains and the information about the maximum span of the curtains was NOT anywhere on the product page. (Btw: they added it after my complaint, pretending it had nothing to do with it). As a result: I spent nearly 700 euros on curtains that aren’t wide enough and Gotain refuses to refund me.

Amazing customer service and support from Sandra at Gotain.
I needed a new blind and also a spare part for a Gotain blind we had already purchased. Sandra is so quick to get back to me, sort out any issues. and ensure we received the goods in the quickest time.
A truly positive experience and the products are beautiful.

Really disappointed with the experience. During the "curtain planning", they measured the floor instead of the ceiling, so I ended up having to measure myself anyway (even though we had a visible ladder on site). They measured the width and length, but it turned out wrong. During the measurement, we agreed that the curtains should reach the floor, maybe a bit longer. They don’t even touch the floor. The hooks for the curtain mounts are of poor quality and break easily. Not what you would expect in this price range.

So I do not think they live up to what they promise on their website.

On the positive side, the fabric is nice, and the blackout curtains look good.

Do not recommend.

a great experience so far. Ann-Louise fitted me in at short notice for an appointment that would work with my project timeline. She was very informative in the planning meeting and answered lots of follow up questions promptly. I'm looking forward to my curtains arriving!

Fantastic curtains very well made, great price. Excellent communication and phone video option made all the difference. I tried Hillary’s here in UK, but the fabric was man made and overpriced compared to Gotain. Delivery was fast and easy (DHL) Highly recommend Ann-Louise and Gotain!

Ann-Louise helped with curtain planning & made the proccess so smooth, especially when measuring on your own can be stressful. The curtains arrived earlier than expected and the quality is unmatched. We love them!

Only note i’d make is that there is a qr code that links to an installation video, but there is no English version which was a bit difficult in figuring out how to hang them.

I worked with Annlouise who helped me plan and measure my curtains. She was so helpful and patient, and this service is amazing! I ordered samples which arrived quickly and were lovely. Then annlouise helped me to make my final decisions. The curtains are arriving today, so I am excited!

Great service and advice from Ann-Louise! The curtains are great, although they arrived with no installation instructions so you need an average ability at DIY to install them. The videos on the website don’t have nearly enough information, particularly for English speakers! But the curtains are beautifully made, simple but high quality and the process of choosing and ordering was very straight forward. Overall, a great service.

This was the second time we ordered curtains at Gotain, with the help of Ann-Louise. She - again - went out of her way to make sure we will recieve our custom made dream curtains, to match the ones that are already up.

Ann-Louis was very helpful during our virtual free curtain advice session, what a great customer service! I don’t think I would have picked the right sizes had it not been for our conversation. Thank you!