GoTickets logo
Visit website

GoTickets Reviews 7,903

•
TrustScore 4 out of 5

4.1

Event ticket seller
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the purchasing process, finding it straightforward to select and buy tickets. Many people appreciate the clear website navigation and the ability to visualize seating arrangements, which enhances the overall user experience. However, some customers expressed dissatisfaction with the pricing, noting that additional charges were often perceived as overpriced. There were also occasional issues with order fulfillment, such as tickets not appearing in accounts or receiving incorrect parking passes. While some reviewers praised the customer service for its helpfulness, others reported difficulties connecting with live agents or resolving issues, describing these experiences as unhelpful or frustrating.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of use, quick navigation, and... See more

Website

People report ambiguous experiences with the website. Some customers found it easy to navigate, with clear... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers expressed frustration with issues like hidden... See more

Price

Users describe negative interactions with price, frequently reporting that tickets are significantly... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some customers, like those helped by... See more

Based on these reviews

Rated 4 out of 5 stars

Would have been nice to use my Mirabito or Price chopper rewards card to get my $2 discount per ticket online but it only lets you get that discount at the ticket booth. Not a lot of saving a but woul... See more

Rated 4 out of 5 stars

Much better than Ticketmaster, but I do not like the marking pushes for extras toward the end of the process. Also, those extras are extremely overpriced.

Rated 4 out of 5 stars

Easy, except we had no idea why there were 3 different prices for general admission tickets. It should be clear to whomever is trying to buy tickets.

Rated 4 out of 5 stars

It was a smooth process. Easy. However, it would be nice to have some idea where we are sitting??? Not sure why GA has such different prices when there is no actual seat?? Excited to see Jack White... See more

Company details

  1. Event ticket seller
  2. Online marketplace

Written by the company

Welcome to GoTickets, your ultimate destination for securing tickets to the most sought-after live events! At GoTickets, we are passionate about bringing you closer to the experiences you cherish most. We take pride in our commitment to delivering a 100% buyer guarantee with every ticket purchase. We understand that attending live events is about more than just being there; it's about creating memories that last a lifetime. That's why we stand firmly behind every ticket we sell. When you choose GoTickets, you're not just buying a piece of paper; you're investing in an experience you'll treasure forever. Thank you for choosing GoTickets as your ticket marketplace of choice. We look forward to being a part of your journey in experiencing the magic of live events. Join us today, and let's create memories together, one ticket at a time.

Contact info

  • 1313 North Market Street, Suite 130-C, 19801, Wilmington, United States

  • gotickets.com

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

User Beaware

The website mimics as a primary ticket website, and does not make it apparent that its a reseller website with a No Refund Policy. I realized this, when no tickets were to be had after payment. I contacted them via chat within minutes, and they refused to cancel the transaction. No company should be allowed to do this. The event is in September, there is no reason why the transaction cannot be cancelled.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Missed show because I was not sent ticket!!

Ordered a show ticket through them and never received it so had to miss a show I had wanted to go to. Tried all afternoon talking to support before the show and kept being told to just keep watching my email for the ticket that I never got. Would have been nice to have been offer a different ticket seat. After I missed the show talked with Jeffery P who process a refund and $25 store credit. Still very pissed off about the whole experience!!

18 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look