GotRentalCars.com Reviews 

1 star.Avoid.

I booked a prepaid rental car through GotRentalCars.com for collection at Memphis Airport on 1st July 2026. I had just arrived after a 16 hour travel day with my family. Upon arriving at the Avis desk I was told no vehicles were available despite having a confirmed prepaid booking.

I contacted their US team on 2nd July and was told a refund would be arranged. I was then told I needed to contact the UK team as that is where the booking was made. I have since sent multiple emails, made multiple calls, and been given direct contact details which only generated automated responses. I have now been waiting over two weeks with no refund and no meaningful response.

I have since had to raise a formal dispute with my card provider to recover my money.

A company that takes payment for a service it cannot provide and then ignores all attempts at resolution is not one I would trust. Book elsewhere!

Simple to book, easy to understand

Easy and smooth

Use this company every summer! Would recommend

Easy reservation system to navigate and good price

Excellent prices easy booking and very quick

The process and pricing were all great but the return of the credit card deposit is ridiculous - we have been back for 2 weeks and it has still not been processed. Called them to query it and told this can take up to one month! If its not been returned call us back to initiate a claim. UNBELIEVABLE as this amount is taken off your cc limit til cancelled. Will not be using in future.

Straight forward booking process good prices for car hire

Appalling customer service, I mistakenly clicked the wrong button whilst checking my booking, made 6 months ago, it immediately cancelled my booking and even though I called them immediately they would not cancel my mistake. The only option they gave was to rebook at an extra cost of £1000. A bunch of thieves, do not go anywhere near them.

I have booked a car in Tunisia using Gotrentacars. I contracted a complimentary insurance to cover eventual damages. On my way to give back the car, the windshield was hit by a stone. I claimed the insurance coverage. After 2 months I have not heard back from them. I have sent various reminders and I only get to hear that it takes longer than expected. It is really a bad experience. If I had taken the insurance with the rental company I would not have had this problem.

Very easy to use system. Just need to price extras out before paying

Price
Easy to book
Clear informations

I hired a car from Magic Car Hire in Madeira via GotRentalCars. My £1,500 security deposit has still not been returned more than a month after returning the vehicle. I have repeatedly tried contacting the company by email and telephone with little success and have now had to ask my bank to investigate. I will update this review if the matter is resolved.

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork which stated road side assistance included but they said no it was not. Lucky didn’t need it in this trip!
Gotrentals.com Were the absolute best price but the address is given as France and the rental companies do not seem to like that.

Great competitive price with smooth booking process

Good price, simple booking process. Hoping the actual rental will be as straightforward and trouble-free

great site and simple refunds if needed, which other sites charge you for.

All was good, update when we collect the car 🫣😂