Great restaurant quality meals that you make yourself . Easy to follow recipes that take you out of your comfort zone and lots of healthy choices . Only let down is delivery service so your delivery m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
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No recipes cards for one person and sometimes the ingredients come in packages that need splitting for one person. Yes, it says use the App for one person, but that doesn’t offer the same accessib... See more
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Company details
- #39 of 40 best companies in Meal Delivery
- #55 of 59 best companies in Food products supplier
- #37 of 39 best companies in Grocery delivery service
- #68 of 74 best companies in Online Food Ordering Service
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50k reviews
Asks customers to review
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Reply from Gousto
Hi,
Thank you for your feedback.
- Gousto Team
The best way to save time and money without loosing a quality!
the best way to save time and money! wide range of meals to chose from, always fresh amd securely packed. HIGHLY RECOMMEND TO EVERYONE!
11 May 2026
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
Was very dubious and only first ordered…
Was very dubious and only first ordered as we got a massive discount. Was surprised by what was delivered. Amazingly fresh, easy to follow instructions and very very tasty. Great portion sizes and choice of menus. We are hooked and will be using you from now on. No waste, great value. Well done guys
27 June 2026
Reply from Gousto
Hi Simon, thank you so much for your fantastic review! We're delighted to hear that we exceeded your expectations. It's great to know you were impressed by the freshness of the ingredients, the easy-to-follow recipes, the tasty meals, and the wide choice of menus.
We're especially pleased to hear you're now hooked and enjoying the benefits of less food waste and great value. That's exactly the experience we aim to provide!
Thank you for taking the time to share your feedback, and welcome to the Gousto community. We look forward to bringing you many more delicious meals. - Soraia.
Excellent will not look back
all the food is fresh, well packed & easy peasy recipies. Glad to have chosen Gusto. Portiona are just right
27 June 2026
Reply from Gousto
Hi Nadine, thank you so much for your wonderful review! We're delighted to hear you're enjoying your Gousto experience and that you've found the ingredients fresh, the recipes easy to follow, and the portion sizes just right. It's great to know we made the right impression, and we're so pleased you chose Gousto. Thanks again for taking the time to share your feedback. We hope you continue to enjoy many more delicious meals with us! - Soraia.
Just no
Just no. Quality of their meat is awful. "Fresh" salad and vegetables are anything but fresh. Swapping out one meat for another at the last minute with no notice to amend the dish.
30 June 2026
Unprompted review
Reply from Gousto
Hi Carl, I’m really sorry to hear about your experience – especially with the quality concerns and the last-minute ingredient changes. That’s not the standard we aim for, and I can understand how frustrating that must have been. We’d really like to look into this properly for you and help make things right. Could you please get in touch with our Customer Care team directly so they can review your order in detail and assist you further?
Thanks for taking the time to share your feedback. - Soraia.
Small portions for the money
27 June 2026
Reply from Gousto
Hi Jackie, thanks for taking the time to leave your feedback. I’m really sorry to hear you felt the portions were too small for the price. We aim to design our recipes so they’re balanced and satisfying, but I completely understand that portion size can feel different depending on appetite and expectations. Your comments have been shared with our wider team as we’re always reviewing our recipes and customer feedback to help improve the experience. We really appreciate you giving us a try, and if there’s anything specific you’d like us to look into, please don’t hesitate to get in touch. - Soraia.
Undecided...
I've had 4 deliveries now and apart from the very first box, every box since then has been wrong.
From missing ingredients, ingredients burst & leaking to totally the wrong recipe sent in the box. No explanation as to why....
21 June 2026
Reply from Gousto
Hi Lorna, thank you for taking the time to leave your review. We're really sorry to hear that you've experienced issues with several of your deliveries.
Missing ingredients, damaged items, and receiving the wrong recipe are not the experience we want any of our customers to have, and we understand how frustrating this must be—especially when it's happened more than once.
If you haven't already, please get in touch with our Customer Care team through your Gousto account so we can investigate what's been happening with your orders and make things right. We're also reviewing feedback like yours to help improve our packing and quality checks. We appreciate you bringing this to our attention and hope we can restore your confidence in Gousto. - Soraia.
Smelly Fish
Received my first order because of the special offer advertised online, well polished sales person with a UK accent called me after I expressed an interest in purchasing the products at a one off special price, sounded so efficient & guided me through placing my first order, after I placed an order my first meal arrived; unpacking the delivery box I noticed the fish though frozen / soft was starting to thaw, once opened I did smell something I didn’t like, the freezing date was October 2024 and the product is okay for 18 months which would have been April 2026, I received my order in June 2026 two months after the recommended’sell by date’ as stamped on the product packaging.
I decided at that point not to eat it and I binned the fish rather than chance any risk of food poisoning.
I submitted my displeasure to Gousto & they certainly were not jumping up & down to try & resolve the issue, I was asked to return the product packaging which would have been fully thawed out and I certainly was not going to open a package that had fish inside for the last 20 months.
I am not happy with Guosto given me beyond end of shelf life products and possibly putting my health at risk if I didn’t notice the packaging / freezing dates, my first impression of this company is not good and I would advise potential purchasers to reconsider ordering from this company & for recent purchasers to quality check the sell by dates when you receive your products.
I am certainly considering reporting this matter to my local Environmental Health Officer.
NOT a happy customer & I think Gousto don’t like dealing with unhappy customers hence this review, almost two weeks after receiving my first order they still have not dealt with this issue.
15 June 2026
Unprompted review
Reply from Gousto
Hi Daniel, thank you for taking the time to share your feedback. We're very sorry to hear about your experience with your first order, and we understand why this has caused you concern.
Food quality and safety are our top priorities, so we're sorry to hear that you weren't confident in the fish you received. We take reports like this very seriously and would like the opportunity to investigate this thoroughly.
If you haven't already, please contact our Customer Care team directly with your order details so we can review this with you in more detail and work towards a resolution. If you still have any photos of the packaging or the product, these would also be helpful for our investigation, but please don't keep any food that you're uncomfortable storing.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in Gousto. - Soraia.
Good but beginning to have problems
This is still the best home delivery food service but lately the quality of the ingredients is not as good as it was and at times some ingredients are missing so to complete the recipe I have to buy the missing items.
Many thanks for the response from Gousto but its not much use just copying and pasting my own review as your response!!
21 June 2026
Reply from Gousto
Hi Stephen, thanks for taking the time to share your feedback again, and I’m really sorry that our previous response came across as unhelpful — that’s not the experience we want to give. We’re really pleased to hear you still consider us the best home delivery recipe service, but I’m sorry that more recently you’ve noticed a dip in ingredient quality and have had issues with missing items. I completely understand how frustrating it is to need to source extras yourself just to complete a recipe. Your comments about both quality and consistency have been shared with the relevant teams, as this is exactly the kind of feedback we use to improve our service. We really appreciate your honesty and continued support, and we’re sorry we’ve not been meeting the standard you’ve come to expect lately. - Soraia.
Good quality and consistantly more…
Good quality and consistantly more choice than ither meal boxes
29 June 2026
Unprompted review
Reply from Gousto
Hi Jack, thank you for your fantastic review! We're so pleased to hear you're enjoying the quality of our recipes and the wide variety of meals we offer. Giving our customers plenty of delicious choices each week is something we work hard on, so it's great to know it's making a difference. Thanks again for your support, and we look forward to cooking with you again soon! - Soraia.
Had txt to say delivery driver couldn't…
Had txt to say delivery driver couldn't find it but was the same driver who found us the week before without any problem
28 June 2026
Unprompted review
Reply from Gousto
Hi Mrs Smith,
Thank you for taking the time to leave your review.
I'm really sorry to hear about the issues you've experience with the delivery service.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9703606' in your message, it will allow our team to bring up your information so far.
Best wishes,
Its been good
Its been good and we have now found 2 dishes that we would repeat on. Some dishes the proportions haven't been great. The food last week did go off the carrots spinach, I appreciate that its been unusually hot, but it has been wasteful one whole dish was off by the time we cooked it. I am trying to save not waste and introduce new dishes. i would say that you are missing good salads in this hot weather Asian salads that you can have with dry chicken dishes. or you have a dish where you could potentially swap a beef to chicken or a veg option . Deliver we have changed delivery dates as its not getting to our neighbour just left at plain site at the front door and in this heat.
20 June 2026
Reply from Gousto
Hi Reshma, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9703556. Best wishes - Sophia
Dreadful selection
I missed my email about choosing my next recipes and then received one with the list of items on it . To say it was the worst choice possible would be an understatement. I emailed them to ask if it could be changed and they said they could not alter it and its based on previous orders and what is in stock . I dont eat pork but love other meats ...this was the selection
Plant based mushroom lasagne, Mushroom Bourguignon, Pork tortellini, Pork and mushroom stew and pork ragu. Looks like what they couldnt get rid of . They were very unhelpful and so I have now cancelled my subscription and it will go in the bin
29 June 2026
Unprompted review
Reply from Gousto
Hi Jo,
Thank you for taking the time to leave your review.
I do apologise to hear about the disappointment with your recent chef-selected order.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9702783' in your message, it will allow our team to bring up your information so far.
Best wishes,
I’m delighted with my first order
I’m delighted with my first order. It’s teaching me how to cook. I’m 52 and don’t know half the names of the spices and extras I’m adding but the outcome is fabulous. Really enjoying cooking and not worrying about shopping. Delivery was super fast. The wait of food is good. I’ve ordered my second box. 📦
29 June 2026
Unprompted review
Reply from Gousto
Hi there, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Definitely recommend
We’ve been ordering Gousto for around 6 months or so now and have loved it. Any minor issues we’ve had (the odd damaged ingredient due to transit) has been sorted straight away through their app.
We’ve tried other, similar, companies but have found Gousto to have the best menu/selection for us.
Would most definitely recommend.
21 June 2026
Reply from Gousto
Hi Stephanie, thank you so much for your wonderful review! We're delighted to hear you've been enjoying Gousto over the past six months and that our recipe selection has been the best fit for you. It's also great to know that any issues you've experienced have been resolved quickly through the app. Thank you for recommending us—it really does mean a lot to the whole team. Happy cooking, and we look forward to bringing you many more delicious meals! - Soraia.
Large food quantities missing
Second box that has had Rotten, and squashed food. Also food missing! Whole chicken portion, and a whole salmon portion!
29 June 2026
Unprompted review
Reply from Gousto
Hi Karl, we're really sorry to hear that you've experienced damaged, spoilt and missing ingredients, especially for the second time. We understand how disappointing and frustrating this must be.
Please could you get in touch with our Customer Care Team directly? We'll be happy to investigate this for you and make things right. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. - Soraia.
I like the fact it makes my weekly…
I like the fact it makes my weekly meals easier my disappointment is there's a lot of similar meals and the chicken especially could be better quality with more vegetables, due to this I may consider cancelling my subscription
21 June 2026
Reply from Gousto
Hi, thank you for taking the time to share your feedback. We're pleased to hear that Gousto makes planning your weekly meals easier, but we're sorry to learn that you feel the recipe variety has become too repetitive and that the quality of the chicken and the amount of vegetables haven't met your expectations. We really appreciate you sharing these comments, and we'll pass your feedback on to our Recipe and Buying Teams for review, as we're always looking for ways to improve. Thank you again for your honest review, and we hope we'll have the opportunity to cook with you again in the future. - Soraia.
Briliant helpful delivery service
12 April 2026
Reply from Gousto
Hi Kevin,
Thank you so much for your wonderful review and the fantastic 5 stars!
We’re absolutely thrilled to know you’re enjoying our boxes and delivery service. Keep the great feedback coming!
Best wishes,
Wrong menu sent out when I tried to…
Wrong menu sent out when I tried to email customer service they were very unhelpful .
26 June 2026
Reply from Gousto
Hi Kerrie, we're really sorry to hear that you received the wrong menu and that you felt let down by the support you received. That's certainly not the experience we want any of our customers to have. Please could you get in touch with our Customer Care team so we can look into this for you and work towards putting things right? We'll be happy to investigate what happened and do our best to help. Thank you for taking the time to share your feedback, and we hope to hear from you soon. - Soraia.
Great recipes and I’ve learnt how to…
Great recipes and I’ve learnt how to cook quick and tasty food. I previously used Gousto then stopped for a while and I missed it. Not having to think about what food to eat each night is great.
20 June 2026
Reply from Gousto
Hi Lisa, thank you for your lovely review! We're so pleased to hear you've been enjoying our recipes and that they've helped you learn to cook quick, tasty meals. Welcome back to Gousto—we're thrilled you decided to rejoin us! Knowing we can take the stress out of deciding what's for dinner is exactly what we aim for. Thanks for being part of the Gousto community, and happy cooking! - Soraia.
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