Govswift Reviews 494

My first reaction was…rating is -1! I made an error and needed to create a link between my email and application. I followed the instructions but the moment I hit submit …the system froze! I reached out to the help link and they carried me through the process successfully. Their quick, efficient assistance deserves a five star rating.

I was having difficulty to connect the login.gov to my application through two different attempts. Taylor through texts and emails made the connection happen and I am now conditionally approved for an interview.

Raine and the team at Esta Assistance provided excellent communication and support throughout the process. The responsive and pro-active assistance made navigating the journey very easy.

My experience with Hannah B was above and beyond my expectations.
She was very professional and very pleasant to work with.

They helped me through my problem step by step and were very patient. Great help!

I had been having trouble logging into the web site for a period of time and could not track the progress of my application for renewal. It was very frustrating. This morning Peters called me at a pre-arranged time and walked me through the login process. He was extremely professional and patient. Thank you so much for your assistance!

Rachel was very friendly, professional & helpful.

Customer rep checked to make sure everything was correct on my form, was patient and kind, and cleared up a few things I was confused on regarding the process.

The representative was patient and listened to my questions and concerns.

I was dreading calling them to deal with a passport issue. So i was pleasantly surprised when i got to speak with a human rather quickly, and my problem was resolved in just a couple of minutes. thank you for the help!

This was such a great service. I actually made a mistake and did not mail out the passport within 28 days and they reissued me a new postage within 24 hours of my e-mail. I was very surprised and appreciative at how they remedied the problem even though it was my error. Great service!

Quick and easy

I was experiencing difficulty with the website. I sent a message through the chat and I got an immediate answer on my email which was very helpful. When I had another issue, I emailed Taylor and she emailed me back that she would call me and help me. She called me and answered all of my questions. It made the process so much easier and clearer.

I ran into questions about renewal with an upcoming trip. I emailed and got an answer to my questions along with an explanation and solution within just a few hours. This was totally unexpected! With large agencies like this, I assumed it would be weeks to hear back. I was very grateful for the quick response. Lainie B was so helpful.

Help & followup was very prompt and helpful but the on line steps to apply and then access the dashboard was confusing to me. I am a senior with decent computer skills and I hope to complete this soon, probably with more help from “Taylor”.

the help provided in a very timely manner!!!

I am a senior with limited knowledge on the use of computers and my wife does not use a computer. For us, getting through all the necessary steps seemed very complicated. After completing the initial questions, you assisted us in completeing the forms. Finally as of today our NEXUS cards are activated.

Beth, who works for Global Entry, is a very helpful person and I appreciate that. We had some issues and she helped us work them out.
Thank you.

Ariel was quick to respond and very helpful

Taylor was so patient and knowledgeable. Completing the process was a breeze with her assistance.