This site has a link on the first page that looks like they are filing a passport. Yes they do have "fine print" stating that they do not. They have a pdf page that puts in the information of the fre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had an issue log-in and agent Ms Taylor contacted me many time to make sure I was following steps and after a couple of days I’ve received call and email making sure I was okay. She’s a great custom... See more
Company replied
Excellent service from US Passport and Visa! Everything was quick, simple, and well organized. The team was friendly and made sure my documents were handled properly. I truly appreciate the support,... See more
Company replied
3.9
Great
69 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SUPER DECEPTIVE company
SUPER DECEPTIVE and unethical company
This website disguises themselves as a website where you can renew your passport - as if it is an official government website. SUPER DECEPTIVE.
This site is not an official government website. They charge a fee to do the exact same thing you can do on the official website at no charge.
They charged $110 for something we can do on the government website for free.
Currently trying to figure out how to get a refund. If anyone knows please let me know.
24 April 2026
Unprompted review
I believed this was an official…
I believed this was an official government website when I made the payment.
Later I realized it is a third-party service and I had already completed the official process separately.
This resulted in an unnecessary duplicate charge.
The company only offered a partial refund despite the misleading presentation.
They refused to refund me my money
23 April 2026
Unprompted review
SUPER DECEPTIVE and unethical company
UPDATE: After leaving this review I got a call from someone with a USA number. They were clearly not in the USA. They offered a full refund in exchange for updating or removing this review. Not a chance - customers need to know how this company conducts business.
SUPER DECEPTIVE and unethical company
This website disguises themselves as a website where you can renew your passport - as if it is an official government website. SUPER DECEPTIVE.
This site is not an official government website. They charge a fee to do the exact same thing you can do on the official website at no charge.
They charged $110 for something we can do on the government website for free.
The charge on our card says "EASY-FORM-FILLER.COM 5670 MO" - a generic form building website - making it extremely difficult to hunt down the actual site we had originally visited.
Then we get an alert from credit wise the next day that our information was found on the dark web.
Shame on me for making this mistake, but please, learn from my mistake and STAY AWAY.
16 March 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback.
We want to clarify that at no point did we offer a refund in exchange for changing or removing your review. As stated in our communication, we simply shared: “If you feel that your concerns have been addressed, we would be truly grateful if you could consider updating your review on Trustpilot.” This is a standard request and not a condition tied to any refund.
We take concerns like this very seriously and would welcome the opportunity to review your case directly. Please reach out to our support team so we can address your experience and provide further clarification.
Easy and excellent customer service.
21 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback, Christina.
We’re glad to hear you found the process easy and that our customer service met your expectations. We appreciate you taking the time to share your experience.
Jeffrey from Nexus Support was so very…
Jeffrey from Nexus Support was so very helpful! I needed his assistance many times with interview scheduling and changes for my husband and activating my new Nexus card. We truly don't know how we could have ever done this ourselves.
We are an older couple and not too tech savvy. We truly appreciate all the help and love that there is this option!
Thank you, thank you, thank you!
15 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your kind words, Brian.
We’re truly glad to hear that Jeffrey was able to support you and your husband throughout the process. We understand that it can feel overwhelming at times, and it’s great to know his guidance made things easier for you.
Your appreciation means a lot to our team, and we’re grateful you chose us to assist you. Thank you again for taking the time to share your experience.
Very quick service and very polite
16 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words, David.
We’re glad to hear you had a quick and positive experience with our team. Providing efficient and courteous service is always our goal. We appreciate you taking the time to share your feedback.
DO NOT USE. NOT GOVERNMENT!!!
Do not use! Avoid and go straight to usps to get this done. They are very misleading. They are not the official government website. You are paying them to just to fill out forms and risking your personal information. You still have to go through the gov to fill the forms and pay them in addition you the money you gave these people. As soon as I realized , I immediately requested a refund. And they only want to offer me 25% back!!!!!!! Now I still have to go and renew my passport and close my card, freeze credit , etc. don’t use them. U can do everything at usps.
15 April 2026
Unprompted review
Reply from Uspassportandvisa
Hi Tierra,
Thank you for your feedback.
We’re sorry to hear about your concerns and would like the opportunity to resolve this for you. Our team has made multiple attempts to contact you via phone, email, and text, but we have not yet received a response.
We want to clarify that we are not the official government website, and this is disclosed during the process. We also take the security of personal information very seriously and follow strict data protection protocols.
Please reach out to our support team at your earliest convenience so we can review your case and assist you further.
Thank you!
Not a government website
They charge you the price of a renewal to fill out free forms. This does not include the price you owe the GOVERNMENT. They did however return my money once I sent official requests.
10 April 2026
Unprompted review
Reply from Uspassportandvisa
Martin we appreciate you sharing your feedback and understand how the situation may have been unclear at first.
To clarify, we are an independent application assistance service, not a government agency. This is stated across our website, and our role is to support customers by preparing and reviewing their forms to help avoid mistakes and streamline the process. Our service fee is separate from any official government charges.
We’re glad to see that once you reached out, our team was able to review your case and process a full refund to resolve the issue.
Since the matter has been settled, we’d be grateful if you would consider updating your review to reflect the final outcome. Your feedback helps us continue improving both our communication and overall service.
Mixed bag.
You were very accommodating with the date, but it took multiple communications over a period of two weeks.
10 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback Miranda. We’re glad we were able to accommodate your requested date and provide a resolution.
We understand there may have been some confusion, as your case was resolved after your initial contact. Any longer timelines may relate to a separate request with different requirements.
We appreciate you taking the time to share your experience, and your feedback helps us continue to improve.
Very helpful and detailed
Fast to help and answer any and all questions I had with professionalism
9 April 2026
Unprompted review
Reply from Uspassportandvisa
Marco, thank you for your great review! We’re glad to hear that our team was able to assist you quickly and address all your questions with professionalism. Your feedback means a lot to us, and we’re always here if you need further assistance.
Service was excellent
Service was excellent. Agent was efficient providing needed information.
8 April 2026
Unprompted review
Reply from Uspassportandvisa
Mota, thank you for your kind words! We’re delighted to hear that you had an excellent experience and that our agent was able to provide the information you needed efficiently. We truly appreciate your feedback and your trust in our service.
Long journey to satisfaction
While the interactions were meny, and the process less than efficient, this team eventually diagnosed a significant error in my Trusted Traveler record held by CBP. They have guided me toward remediation.
Only wish that the systems were more transparent and clear on data inconsistency issues, but these matters are not the scope of the support center.
5 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback and for your patience throughout the process Peter. We’re glad our team was able to identify the issue with your Trusted Traveler record and guide you toward a resolution.
We appreciate you taking the time to share your experience, our team will take your feedback on board and continue working to improve.
Super helpful and polite
7 April 2026
Unprompted review
Reply from Uspassportandvisa
We really appreciate your kind words! It’s great to know our staff made a positive impression by being both supportive and courteous
I was misled by uspassportandvisa.org…
I was misled by uspassportandvisa.org after searching for a U.S. passport application. Their site appeared as a sponsored result and looked like an official government page, but it is actually a third-party service charging over $100 just to fill out a form you can complete for free on the official site.
They charged me $104.88 for something that provides no real value, and I still had to pay the actual passport fees separately. The lack of clear disclosure is extremely deceptive.
I would strongly warn others to avoid this site and go directly to travel.state.gov for passport services.
6 April 2026
Unprompted review
Reply from Uspassportandvisa
We’re sorry to hear that there was confusion regarding our service, and we truly appreciate you taking the time to share your experience.
To clarify, we are a third party application preparation service, and this information is presented throughout our website. Our service is intended to help customers complete their passport applications correctly and efficiently, minimizing potential errors and saving time.
After carefully reviewing your case, we can confirm that our team replied to your request and in the end, we were able to fully resolve the matter by issuing a complete refund for your order.
As your concern has now been addressed, we would kindly ask that you consider updating your review to reflect the outcome. Your feedback is valuable to us, and we remain committed to improving our service and transparency.
Prompt and friendly service
6 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words! We’re delighted to hear that you experienced prompt and friendly service. Our team always aims to be both efficient and welcoming, so it’s great to know we met your expectations.
It was quick :)
It was quick, easy, people were nice, together, & knew what they were doing.
3 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you, Mark! We really appreciate your feedback. We’re glad to hear the process was quick and easy and that our team made a great impression. That’s exactly the experience we aim to provide!
Outstanding Staff Facilitate People Through the Process to Renew Global Entry
Zane was my first contact who set me on the right path to renew my Global Entry. Emarie was OUTSTANDING! She was prompt in her replies, attentive, and answered all my questions. Her advice was wise and she stayed with me for the entire rest of the process.
2 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your thoughtful review, Sue! We’re so glad Zane was able to get you started on the right path and that Emarie provided such outstanding support throughout your experience. We’ll be sure to share your kind words with both of them. They’ll truly appreciate it. We’re grateful you chose us to assist with your Global Entry renewal!
Alyssa O was superb
Alyssa O was superb! She was friendly, courteous and fully knowledgeable regarding my concerns. She helped me 100%.
3 April 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your kind words, Barry! We’re thrilled to hear that Alyssa provided such a superb experience. She takes great pride in being friendly, knowledgeable, and thorough, and we’re so glad she was able to help you 100%. We truly appreciate you taking the time to share your feedback!
MANIPULATIVE AND DECEPTIVE
MANIPULATIVE AND DECEPTIVE! This website and it's owners are very creative. Colors and layout make it looke like a State Department website. But nowhere does it clearly state that youll pay 183 dollars for them to pur letters in spots on paperwork fornthe exact cost of the passport. Further, upon reaching the payment screen it does not learly state that this is the only aspect of this service, and that you will still have to cut a check to the state dept later on. I've reached out through their contact us page with a generic ticket being placed, but cannot find any contact information from them. On the phone currently with my bank to attempt a stop payment. This is predatory and sick.
27 March 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback, Paul.
We’re sorry to hear there was confusion regarding our service. We want to be clear that we are a third-party application preparation service, and this is disclosed throughout our website. Our service is designed to assist customers in completing their passport application accurately and efficiently.
After reviewing your case, we can confirm that a full refund has already been issued, and our team has responded promptly to your request to resolve this matter. We always aim to address concerns quickly and fairly, and we appreciate the opportunity to do so here.
We are a legitimate service committed to supporting our customers and providing a streamlined application experience. If there is anything further we can assist you with, we’re happy to help.
Given that your concern has been fully resolved with a refund, we would kindly ask that you consider updating your review to reflect the resolution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.