Gowing Law Reviews 

328
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers had a great experience with this company. Many customers found the service to be efficient and professional, appreciating the quick results and clear communication provided. The staff were consistently praised for their helpfulness and supportive approach, ensuring people felt well-informed and cared for throughout their cases. Reviewers often highlighted how the company took the stress out of dealing with complex issues, delivering exactly as promised. However, some people mentioned difficulties with communication, including unreturned calls or emails, and felt pressured into signing agreements after cold calls. Concerns were also raised about claims, with some experiencing discrepancies in compensation or repairs, and cases being prolonged or dropped without satisfactory resolution.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, care, and clear... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting helpful and professional... See more

Claim

Consumers find claim experiences to be ambiguous, with some expressing satisfaction with the process and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 4 out of 5 stars

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses... See more

Rated 4 out of 5 stars

I found the team very committed but at time hard to contact via phone. Not all the allocated jobs that was ordered to my landlords via your te got completed but most did. When I rang Gowan Laws about... See more

Rated 5 out of 5 stars

The service from Gowing Solicitors was wonderful. They helped me get compensation from the council and made sure I was always kept in the loop about how my case was going. Even when I was slow to resp... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

4.0

Great

TrustScore 4 out of 5

328 reviews

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No recent history of asking for reviews

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4.0

All reviews

(328)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

They were crystal clear about the service & what would be the likely scenario/outcome. I found them to be really helpful & courteous. They kept me updated & made sure every step was understood.
Happy to have used the service

21 July 2025
Unprompted review
Rated 1 out of 5 stars

They not faithful with compensation…

They not faithful with compensation money, they said they deduct 25% in reality they deduct 99% of your money and give you 1% , they will talk to you via phone call to kindly force you to accept what they want, they avoid writing, after forcing you, they will then write to say as we agreed by phone. I have not received yet even that 1 % they decided to give me , I am not recommend them , they love money more than eating, they will tell you what is important you get your house repaired, means compensation is for them, they want it, they claim it, they it you, and just pull your nose to smell what they eat. I wouldn't recommend to

25 June 2025
Unprompted review
Rated 2 out of 5 stars

Very very disappointed

I don’t know what to say really I’ve had what you were called a run in with the company every time you ring the landline up. There’s a long wait sometimes no one ever picks the phone up which is not good for a law firm. They then tell you that they’ve got compensation, but they don’t tell you how much it is lack of communication is just appalling. ……

Then they promise they’ll send you a cheque but you’re still waiting months later I miss promised a large amount then I find out It’s only minimal. As they supposedly take a large chunk out there surveyor was brilliant could knock it but again the law firms and councils treat you like second class citizens when you complain like patronise you a letter from the local council over the last few weeks stated that scrupulous law firms are coming to take money from councils to help tenants if the councils did their job properly looking after their social housing None of this would be going on there was still work to be done that it’s been unfinished for months. I don’t live in a home. I live in a hole. That’s how it feels. Law firms are scrupulous. I’m still waiting. For my check months after it was promised it’s like councils saying they’ll do the repairs never happened the excuses that come out afterwards lesssons learned yet again. Lawfirms and Councils are scrupulous people who don’t give a hoot about tenants

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I can’t thank Michaela McGonigle from…

I can’t thank Michaela McGonigle from Gowing Law enough for the incredible support she provided while handling my claim. From the very beginning, she was professional, attentive, and clearly dedicated to achieving the best possible result for me.

She took the time to explain everything in simple terms, kept me informed at every stage, and was always available to answer any questions or concerns I had.

Thanks to her hard work and expertise, the claim was successful — something I couldn’t have achieved without her help. I’m incredibly grateful for everything she has done and would highly recommend them to anyone needing legal representation or support with a claim. They truly went above and beyond!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant solicitors

Excellent solicitors, very friendly staff kept me up to date along the way, I have no complaints at all about them, if I need solicitors again I will definitely come to them, I highly recommend them.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Got my claim done efficiently there…

Got my claim done efficiently there were a few issues but I phoned them and got sorted the council still haven't done some of the repairs but that's not this companies fault, awaiting our claim cheque now

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest and Predatory.

They show up at your door pretending to be a charity, once they heard i had issues and carers they quickly rushed to get someone round next day to get me into a contract before i next saw my carers, the fact they knew i had carers and made no attempt to make sure they were present and rather felt like they made every attempt to avoid them being present is highly predatory due to my vulnerability. Spoke to my carers and neighbours who looked into them and told me to cancel as they seem crooked, cancelled the contract on 20th using the officail method in the contract. They ignored it and proceeded to send legal documents to my landlord anyway even though the contract was cancelled. Had to call them up with carers and they said they would cancel the contract, rather then doing that the next day they they sent me insurance documents so had to call up again, after a long call of excuses from them i demanded an email confirming that the process of cancelling was happening for proof they tried avoiding to do this but i still demanded as it seemed they were trying to run out the 14 day clock so could sting me for money. Magically the next morning i got an email containing a letter confirming the contract had been cancelled. Avoid this firm i feel they prey on the vulnerable and isolated and take advantage of them, they have destroyed my trust in all charities due to their actions.

19 June 2025
Unprompted review
Rated 2 out of 5 stars

The lack of communication is shocking

The lack of communication is shocking. Asking me if you can process with the claim is as far as it went . I never got any other information to say what was happening with the claim and this is the second time Youve taken the council to court and still no one has come to do the repairs I still have a bath with a hole in it that leaks onto downstairs electrical. Do we have to be electrocuted before anything gets done. Youve even sent me a message asking if the work was done I said no and then silence from you. There is no reassurance that this company has even put in the man hours that they are claiming for and when I say claiming believe me it’s purely self interest awful company. My advice to anyone else find someone else to claim for you now this claim started 2/4/24 but the review will only let me do 12 month it’s taken longer than that

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Polite and friendly staff

Efficient communication on the claim that was made on my behalf.Updates on my claim via email, letters, messages and phone calls overall very satisfied with the way it was all done.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

Claim Feedback

I was happy with the service they provided and they took photos of the issues and evidence to help support our claim. We were never going to get a large amount and unfortunately the problem may return in the colder seasons but it was good to have someone on our side as never easy opposing your Landlord.

17 October 2024
Unprompted review

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