Gowing Law Reviews 

326
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers had a great experience with this company. Many customers found the service to be efficient and professional, appreciating the quick results and clear communication provided. The staff were consistently praised for their helpfulness and supportive approach, ensuring people felt well-informed and cared for throughout their cases. Reviewers often highlighted how the company took the stress out of dealing with complex issues, delivering exactly as promised. However, some people mentioned difficulties with communication, including unreturned calls or emails, and felt pressured into signing agreements after cold calls. Concerns were also raised about claims, with some experiencing discrepancies in compensation or repairs, and cases being prolonged or dropped without satisfactory resolution.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, care, and clear... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting helpful and professional... See more

Claim

Consumers find claim experiences to be ambiguous, with some expressing satisfaction with the process and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 4 out of 5 stars

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses... See more

Rated 4 out of 5 stars

I found the team very committed but at time hard to contact via phone. Not all the allocated jobs that was ordered to my landlords via your te got completed but most did. When I rang Gowan Laws about... See more

Rated 5 out of 5 stars

The service from Gowing Solicitors was wonderful. They helped me get compensation from the council and made sure I was always kept in the loop about how my case was going. Even when I was slow to resp... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

4.0

Great

TrustScore 4 out of 5

326 reviews

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No recent history of asking for reviews

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4.0

All reviews

(326)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Gowing Law is amazing.

Gowing Law are meticulously true to their word and true helping hand to the vulnerable ones.
I didn't believe them at first, but I was very surprised how they carried out their words to perfect completion.
I would advise anyone having problems with their landlord to go to Gowing law for help. My house is now a pleasure to live in without paying a penny.
The landlord rectified everything which required needed repair.

Thank you so much Gowing Law and will be forever grateful.
James M

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Not happy....Felt mislead....My…

Not happy....Felt mislead....My Learning difficulties & Menta Health taken advantage of....Ended up with a pittance while they earned three times as much....only half of my work was completed....I'm still left with issues Gowing Law are not interested in getting Birmingham City Council to finish....They settled without my permission....Would not recommend....I feel scammed....

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Based on my experience with them today

Based on my experience with them today, I would advise to avoid this firm. A 'charity' (Aid4Ummah) knocked my door yesterday (26th Nov 24) advising they were talking to social housing residents about tackling landlords who aren't carrying out repairs (Housing Disrepair). This affects me hugely, so after a discussion with them I agreed to allow them to assist me. At no point did they mention No Win No Fee - they informed me they had their own legal team and surveyors and they would arrange everything - no mention of this Gowing Solicitors until they handed me their flyer on their way out, at which point I challenged the mention of compensation on the flyer, asking them to assure me this 'assistance' was about getting repairs done and not about earning commission from compo - still no mention of No Win No Fee and they'd already taken all my details anyway! I received an e-mail a few hours later from this solicitors with various documents attached that I had not seen but were signed with my copy of my signature taken from something I signed for the 'charity' - I would not have agreed to a No Win No Fee Agreement! Anyway, I replied to the e-mail straight away instructing Goring to cancel everything, advising them my signature had been used without my consent for something I was unaware I was signing for! I just received a call from them, and the guy advised me he would close it down and I would receive confirmation in the post within 1-2 weeks - well the 'cooling off period' is 14 days so rightly so, I challenged the risk of not receiving this letter and risking having no proof that the case has been closed down within the cooling off period! The guy replied "Like I just said..." and just repeated what he'd already said, that a letter will be posted! The guy had already confirmed he'd seen my e-mail reply describing how they had fraudulently created signed agreements with my copied signature - no apology, no empathy, no suggestion it was being looked into, just attitude when I confirmed I definitely did not want to continue with the case that was illegally opened in my name! It definitely felt like the guy wasn't at all fazed by this, almost as though they deal with such issues a lot, which should ring alarm bells for everyone.
As for me, lesson well and truly learnt!

27 November 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE. DO NOT LET THEM IN YOUR HOUSE

Avoid at all costs. Absolute Scam. Have done nothing but hassle me with calls and emails asking for information I’ve already provided multiple times. Told me I won’t be bothered again and got 2 emails and 2 calls less than 24hrs after that promise. I was told on day one I don’t have to be involved or do anything further, complete lie
Useless, unreliable. Unprofessional
AVOID AT ALL COSTS!!!

26 November 2024
Unprompted review
Rated 1 out of 5 stars

They only done 2 out of 3 jobs ,when I…

They only done 2 out of 3 jobs ,when I showed them the jobsheet that u had sent me they simply replied it is not on our jobsheet & we will hv to ask our boss . They broke my butter dish which was in plain sight on the cooker with no offer to replace . Please send other ppl to complete the job ASAP . Ty

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company, very helpful and do everything for you which takes the stress off. They make sure all the work is completed. Couldn't of wished for a better service.
So greatful for all the help.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

There hasn't been any repairs carried…

There hasn't been any repairs carried on. On Friday someone came to fix the door, they spent 5 minutes on working, but didn't repair the door. They sent me a remainder for appointment today, but nobody showed up. I cancel my shift at work waiting for someone to come, but nobody did. When my daughter called and asked them, they said there was no appointments booked for today and they couldn't explain why the message was sent

28 October 2024
Unprompted review
Rated 5 out of 5 stars

IGreat Company.

I`m so glad i chose the company to handle my repairs, which are now being done. This company have been professional and keep the clients up to date. I would recommend this company.

22 October 2024
Unprompted review
Rated 4 out of 5 stars

They did exactly what they promised…

They did exactly what they promised which is great. My payout wasn’t as comparative to the years of stress as I would have liked but the fact they won is what we should focus on. Would have rather a digital transfer instead of a cheque but that’s just a minor niggle.

18 September 2024
Unprompted review

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