GO Airport Shuttle Reviews 324

It couldn't have been easier. Outstanding service in every way. Highly recommend. Thanks, Leo!

Excellent, on time, very polite

The gentleman was ok with us being a bit late due to a plane delay. He also made light conversation during the ride and checked on our needs for a return trip.

Excellent communication prior to and day of pick-up. Both legs of our trip the drivers have been polite and courteous. Would use go shuttle for car service again.

Driver was prompt , and helpful .

excellent service. The driver was very professional and accomodating to our needs.

Early arrival, great care in loading elderly parents into van. Kind and helpful and brought a step stool to make sure they could get in.

Daniel was waiting for us and did an outstanding job. Will use you again.

I only use Go shuttle when I’m departing my parents home returning back to Charlotte. The driver, Zak arrive 15 minutes early and I arrived at the airport on schedule to catch my flight. He was punctual, polite, and I have rode with him a few times; at this point, where we engage in light and pleasant conversation. I’ve never been disappointed with Go shuttle’s service — the professionalism and decorum of their drivers.

My flight came in over two hours late and that was no problem. They watched my flight, a new driver was assigned and we got to the cruise terminal in plenty of time.

The driver. So nice and pleasant!
On time arrival for pick-up and drop off at FLL.

Absolutely no problem with the driver Peter. My problem was with the company. We booked a couple of months prior and the day before received a text that they cancelled our ADA van because it only could hold 2 people. My reservation was for 8 people which was on my conformation. In order to accommodate us we had to pay additional money when it was your company’s fault to begin with and allowing the reservation to begin with. It should either of not of been allowed to begin with or your company should have eaten the difference for your error. Our hands were tied because it was less than 18 hours from pick up time. Your representative refused to help. Basically pay or don’t travel with us. I will definitely think twice about doing this again considering my large party travels on a cruise just about every month. Since it was your computer error I feel we should have not been responsible for paying the additional money. That would be the difference of a good company vs a non reliable company

Very good driver
Nice vehicle
Driver was very communicative about arrival time

A one service!👍🏾 Thank you

On time
Always on time and excellent driving
I use go airport many time

Our driver Andre is very pleasant, respectful and courteous to our needs.

16 October: I received an apologetic telephone call from Carrie, which has helped. She explained that the service we received fell below their usual high standards and was not acceptable; I accept the apology.
A refund for the 'no show' has also been received and I am content to draw a line under the incident.
I have updated my rating accordingly.

Driver 'no show', refund (and apology?) no show too!

Our opinion - unreliable and they ignore communications! We suggest that you seriously consider using another service provider!

The Goshuttle, booked and paid for in advance, was to collect us from an address in Marion, Ohio and take us to John Glenn International Airport; however, the vehicle did not arrive at the confirmed time and we did not received any indication that there was a problem with the shuttle booking.
We waited for ten minutes after the proposed pickup time and then, concerned, we contacted the contractor to expedite our transport, (which we considered was time critical) only to be advised that there was a 'no show' and that our payment would be refunded.
We were not offered a replacement shuttle service or any further support. This put us in the difficult position of having to find an alternative service at short notice, with all the anxiety that such a situation can cause.
We appreciate that we don't live in a perfect world; things do go wrong and as such when things do go wrong we think that a service provider should be measured on how they respond to and address the issue and 'assessed' accordingly. We feel that, in this instance, the response to the "no show" could have been better by at least offering some kind of alternative/support.
We have now chased the refund for the journey several times (by email), but after three days we are still waiting for reimbursement (and an apology?).