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GO Airport Shuttle Reviews 324

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professionalism and friendliness of the staff, often mentioning specific drivers for their exceptional service and helpfulness with luggage. The transportation service is consistently described as excellent, with many appreciating the smooth and comfortable rides, and the drivers' ability to navigate busy areas efficiently. Reviewers also praise the punctuality of the drivers and the clear communication received regarding pick-up details, making their trips stress-free. However, some customers experienced issues with the booking process, particularly concerning changes to reservations or unexpected additional costs, and a few noted difficulties with driver communication or finding their pick-up location. There were also instances where shared rides led to significant delays or inconvenient routes, and some felt the company was unreliable for time-critical travel.

What people talk about most

Staff

People report positive experiences with staff, consistently praising drivers for being professional,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers appreciating drivers being on... See more

Location

Customers had ambiguous experiences with location, with some reporting difficulties such as being stranded at... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers reporting seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohamed called to tell us where to meet him at the very busy Miami Port and picked us up early which worked out perfectly! He got us safely to the Ft Lauderdale airport and was the perfect end to our... See more

Company replied

Rated 5 out of 5 stars

Excellent transportation service from the cruise ship to the airport. My driver, MD A Rahmann was professional, on time, and very friendly. The ride was smooth and comfortable, and he helped make the... See more

Company replied

Rated 5 out of 5 stars

We had a reservation to take us to the airport from the Miami cruise port. On the day, traffic in the area was horrific, estimated a 30 minute ride to 2 1/2 hours. It was a mess. The company was in co... See more

Company replied

Rated 5 out of 5 stars

I arranged for two vans to accommodate our group. Because of weather delays I had to change the place and date of the pickup. From the original booking to the updated pickup everything went very smoo... See more

Company replied


Company details

  1. Airport shuttle service
  2. Transportation service

About GO Airport Shuttle

Written by the company

GO Airport Shuttle: Door-to-Door Airport Transportation Since 2007

Since 2007, GO Airport Shuttle has specialized in airport transportation, offering both shared ride shuttles and private car services for travelers across the country. We pioneered the shared ride shuttle model, grouping passengers with similar destinations to help keep fares lower and reduce traffic around airports. Over the years, our service has grown to include airport car service, point-to-point transfers, private rides for around town, hourly charters, and transportation for groups and special events.

What sets us apart is our network of trusted local affiliates. Whether you need a ride from your home, office, campus, or hotel, GO provides door-to-door airport pickups and drop-offs. With flight tracking, real-time driver updates, and one-click mobile check-in, we make every step of your trip easy. You can even book your entire journey—including both departure and return rides in multiple cities—at once.

Our focus has always been on safety, transparency, and reliability. We offer upfront pricing with no hidden fees or surge rates, and you can cancel for free within 24 hours. GO Airport Shuttle is available 24/7, with customer support ready to help when you need it.

We invite you to read our reviews, follow us for updates, and let GO handle your ground transportation needs—so you can focus on what matters most: your trip.

Reasons to GO With Us

Written by the company

Upfront Pricing
All inclusive fares with no hidden fees or additional charges for reserving in advance. No surge pricing during peak travel times or inclement weather.
Available 24/7
Schedule your airport transportation in advance with our 24/7 service.
From Anywhere, To Anywhere
Book transportation for all four legs of your journey in your departure and destination cities at the same time - making travel even easier.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional and timely

I used go airport shuttle to get from Boston to New Hampshire, by myself. They were there waiting for me when I arrived, took me to my destination quickly and without event, and we're very professional. I would highly recommend them.

12 June 2025
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you for your feedback, Anne! We truly appreciate it and we're glad to hear that your trip from Boston to NH went smoothly.

Rated 5 out of 5 stars

Driver was awesome

Driver was on time, helpful and very friendly. The car was large and clean.

5 December 2025
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Reply from GO Airport Shuttle

Thank you, Diana! We appreciate your feedback!

Rated 1 out of 5 stars

I have used this service twice in New…

I have used this service twice in New York. First driver was rude and vulgar. This driver is a smart ass. I realize this is a shared ride van, but we have drove around for 26 minutes and are back to my hotel. So they do not know their schedule, Dispatch adds to them, so basically goes in circles until van is full. I will now not be where I wanted at the time I wanted. So if you use this be sure to add at least 2+ extra hours, I only added 1.

6 December 2025
Unprompted review
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Reply from GO Airport Shuttle

Dear Tracy, we are sorry to hear that you were disappointed in our service. Shared ride does take longer. The only way we can keep prices as low as they for shared ride service is to fill the van. We do offer economy private service in New York, which is competitively priced with other options and gets you to your destination without stops.

We recommend booking a non-stop service next time. Have a great day and safe travels!

Rated 5 out of 5 stars

Reasonably priced

Reasonably priced, beautiful vehicle, arrived exactly on time, super friendly driver! Highly recommend!

4 December 2025
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Reply from GO Airport Shuttle

HI Sharon, thank you so much for sharing your feedback! We hope to see again soon.

Rated 5 out of 5 stars

Nice clean SUV with soft music

Nice clean SUV with soft music. Driver was courteous, on time and drove carefully. All commitments were kept and efficiently done.

4 December 2025
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Reply from GO Airport Shuttle

Thank you, Ira. We're glad your trip went well. Have a great day!

Rated 5 out of 5 stars

On time and great service

On time and great service, went from West Palm Beach to Miami cruise terminal, Cruise terminal was a nightmare and our driver did great on getting us to our ship safely and on time

22 November 2025
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Reply from GO Airport Shuttle

Thank you, Chris!

Rated 1 out of 5 stars

Worst experience ever - don’t use them!

Worst experience ever! We booked our shuttle 4 months in advance from Orlando Airport to Port Canaveral. Two days prior to arriving in Orlando, we received an email from Mears cancelling our reservations saying they don’t go to our hotel. I ignored the email as I didn’t book with Mears. Turns out Go contracts with Mears and they indeed do not go to Port Canaveral. I found this out as we were waiting to board for our flight to Orlando. I had to scramble to find another shuttle - thank god Cocoa Beach Shuttle was able to get me one so quickly. I called Go and they were non-challant about it and said that it was Mears who cancelled. Go should know that Mears does not go from Orlando to Port Canaveral and not let someone book it. So I had to pay for the new shuttle as I wait to get the money back from the first cancelled one. Mears said that they have issues with Go all the time. I’d stay away from this company - you won’t get what you paid for and they could care less.

30 November 2025
Unprompted review
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Reply from GO Airport Shuttle

Thank you for sharing your experience. We understand how upsetting it was to have your reservation cancelled so close to your trip, and we’re sorry for the inconvenience it caused as you prepared to travel to Port Canaveral.

GO does partner with Mears Transportation in Orlando, and your reservation should have been screened correctly at the time of booking. We’re reviewing this situation internally to understand why it wasn’t flagged sooner, as well as the communication you received, so we can address it with our team and our partner.

We appreciate you bringing this to our attention, and we’ll use your feedback to strengthen how we handle these situations in the future. If you need anything else, our team is here to help.

Rated 5 out of 5 stars

Great

Just a nice guy

28 November 2025
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Reply from GO Airport Shuttle

Hi Kristie, thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Great service

Great service. Our driver Mahammad was very helpful, He made sure we got to our destination safely in a timely fashion!! Will definitely use this company again.

28 November 2025
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Reply from GO Airport Shuttle

Thank you, Anquinetta! We're glad to hear it.

Rated 5 out of 5 stars

The driver weibetto was great

The driver weibetto was great. I wrote yesterday and would appreciate if you can use him for our pickup on Tuesday going back to the airport

27 November 2025
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Reply from GO Airport Shuttle

Thanks Mike!

Rated 5 out of 5 stars

Great prompt service

Great prompt service, courteous and professional driver. Driver called and gave great instructions of where to meet once we picked up our luggage. Will definitely consider using them again when in the area.

8 November 2025
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Reply from GO Airport Shuttle

Thank you, PC. We appreciate your feedback and hope to see you again.

Rated 4 out of 5 stars

Crew trip

The pick up at FLL was very confusing as the driver told us to meet him at a certain spot and he was not there. We end up walking up and down the road while on the phone with him. After about a hour we finally met up with him. We had purchase 1 stop on the way to Miami port. The driver had no notice of this and we had to call the office after he refused to stop for us. But in the end after making it to the Miami port he had to take us to the nearest store and return us to the port. What a confusing way to start a holiday.
The pick up from Miami port to FLL was smooth and the driver Leonard was amazing. Thank you Leonard!!!

31 October 2025
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Reply from GO Airport Shuttle

Thank you for the feedback, Jeff. We'll speak with our Florida team to look for ways to improve our communication at the airport. We're glad to hear the pick up at the port to FLL was smooth sailing! Have a great day.

Rated 5 out of 5 stars

Go Air Shuttle was able to meet our needs

Go Airport Shuttle was able to accommodate the time we needed to get to the airport by coming early and the driver was very friendly and communicative.

10 November 2025
GO Airport Shuttle logo

Reply from GO Airport Shuttle

Thank you Sonda, we're glad to hear your trip went well! Thank you for sharing your feedback with us.

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