While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sent my phone in this week - slightly broken screen. Wont lie, was quite nervous as loads of recent reviews complaining that they didn't get what they were quoted as the phone was reassessed and rev... See more

Rated 5 out of 5 stars

Super smooth process! Got a quote, printed the label, mailed my broken phone, waited for it to be evaluated & then used Wise to receive a payment directly to my checking account. I’d recommend GR8 mob... See more

Company replied

Rated 5 out of 5 stars

Went with Gr8 Mobile to sell my old phone as the price quoted was far better than any similar sites. Received my pre paid envelope and shipping label within 48 hours and once I sent it off I was kept... See more

Company replied

Rated 5 out of 5 stars

Easy, efficient process, and the best price I could get for my Apple iPhone 13 Pro phone. The online process was simple. Some companies have so many categories / conditions now it is too easy to get c... See more

Company replied

Company details

  1. Cell phone recycling and unlocking service
  2. Mobile Phone Shop

Written by the company

We love phones, from new to broken we accept them all, there are currently more mobile devices than humans! We refurbish all phones we purchase using our in-house Repair Centre so we can find them new homes and help reduce E-Waste. Using our own repair process means we can pass the savings onto our amazing customers, offering market-leading valuations on broken devices. We’re proud to be a part of Phoenix Cellular, winners of the 2020 Queens Awards for International Trade, this award recognises British businesses who excel at international trade, innovation, and sustainable development, it is the highest official UK award for British business. Through our R2 Certified process, we test and grade all our devices in-house using only the best diagnostic systems coupled with quality control and cosmetic grading procedure to ensure you always get the best possible devices with accurate and consistent grading.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Quick and easy.
I was worried after reading some of the negative reviews but I was paid the quoted amount.
Sent the phone off Tuesday and received funds on Thursday. Also, I was kept up to date throughout the full process.

15 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 1 out of 5 stars

I am very angry by this company

I am very angry by this company. I sent them a purple iphone 12 in good condition but they were constantly emailing saying I had sent them a black iphone XR. I am 100% sure i sent them the iphone 12 seeing as i have never owned an iphone XR, nor has anyone in my household. I paid to get the phone back hoping it would be the 12 but what arrived today was a black iphone XR in bad condition. So now i have a phone that wasn’t mine and my phone which would sell for a lot more is now with this company and i will not be receiving it back. I am appalled.

15 February 2024
Unprompted review
Rated 3 out of 5 stars

Everything needed working fine but I…

Everything needed working fine but I got scared that my package got stolen as I did receive a notice from USPS that it was delivered to an “individual”. I emailed Gr8 and it took three business days to hear back from them simply to ask about a delivery confirmation from their end. Eventually I got an answer and my payment is now is processing but it was an emotional roller coaster to think my phone might have been lost along with the expected payment.

15 February 2024
Rated 5 out of 5 stars

simple steps to follow

simple steps to follow, easy process

15 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 1 out of 5 stars

Knocked £101 off the price becuase the…

Knocked £101 off the price becuase the Face ID was not working, even tho I described it as not working, i rejected the first off and they came back with £20 more. I rejected it again and now charging me £8.95 to get it returned, shocking really.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

an easy fast process the company gave…

an easy fast process the company gave the amount originally quoted i would recommend them 100%

8 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 1 out of 5 stars

SCAM - don’t use!!

My quote was £163. I sent off my phone and got a report saying the LCD was faulty and lowered the offer to £40. I rejected this and they offered £60 and said I’d have to pay £8.95 to get my phone back. I know my phone was immaculate, so I demanded proof by way of a video showing the fault. Lo and behold 5 days later I’m told the ‘testing room manager’ has retested the phone and found no faults so they paid the £163. No apology or explanation. I’m so glad I fought back, this is clearly a scam company taking advantage of people’s trust! Ask for proof guys, they back down when they realise they’ve been caught out

14 February 2024
Unprompted review
Rated 5 out of 5 stars

No issues from me

Paid what they offered in a couple of days!

7 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Quick response

Good and speedy service

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Great company to use

Great company to use, it was all fully explained and straight forward. I was pleased with the offer and the money arrived within 1 day of my phone getting there. I will 100% use again.

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

So simple

So simple, quick and easy. Only took 2 days for them to check the phone and transfer over the money I was quoted for. Will defo use again next time!

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Excellent service and very prompt

Excellent service and very prompt. Price quoted is what they paid. Would definitely use again.

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Old phone posted last Friday and money in the bank today

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Great service

Great service
Great price

13 February 2024
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

Rated 5 out of 5 stars

Everything was fast and effective

Everything was fast and effective got the price they quoted online after me sending my phone to another company who offered same price and cut me down £70 I said no and they returned I sent to you guys and I was kept updated through full process would definitely use and recommend to everyone

12 February 2024
Unprompted review
Gr8 Mobile logo

Reply from Gr8 Mobile

Hi, thank you for your review! hope to see you again soon! Dan.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look