Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more
Company replied
It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more
I signed up to buy a special birthday gift that wasn’t available in my country. Unfortunately, the traveler delivered the item 15 days later than promised, and I received no compensation from either h... See more
Company details
Written by the company
Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory
Contact info
201 Spear St, Ste: 1100, 94105, San Francisco, United States
- https://help.grabr.io/hc/en-us/requests/new
- grabr.io
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Someone brought the items
Someone brought the items, sometimes is hard to find someone, specially items that are not common like electronic laboratory item, such as an RF oscillator.
Soy software developer y mi pedido era…
Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy conforme.
Seamless Ordering Experience with Clear Communication and Tracking
Here's an improved version of the text:
Placing the order was quick and straightforward. The platform makes it easy to choose the best traveler for your needs, and communication is seamless. I particularly appreciated how clearly the order statuses are displayed, guiding you through the entire process until delivery. I would definitely use Grabr again.
They don't answer to you about overdue…
They don't answer to you about overdue payouts and no customer service number or chat to contact to. This is not even first-time experience with them. I have been submitting claims more than 10x. This is a ridiculous scammer. Am I getting my money some day? Already overdue by 7days without any notice.
They refuse to pay
I made a delivery on July 11th and they failed to pay me after the 15 business days were up. I tried to reach them through email but they wont answer. It feels like such a scam that they're trying to keep my money, so unproffesional and unpolite.
Grabr is easy to use and understand
Grabr is easy to use and understand. It makes possible to shop for things that aren't directly avaliable and, in some cases, avoid excruciating taxation, so it's a no-brainer service.
Good service
Communication was great, the process is bold and you can trust you're going to receive your product.
I am having such a hard time to get…
I am having such a hard time to get paid , this is not fair , they said on the website that the money is paid after 15 days , this isn’t true. It’s no customer service phone number that you can call !!
Shame on you Grabr .
I've made multiple deliveries for…
I've made multiple deliveries for Grabr, and they have failed to pay the travelers for more than a month. I am owed more than $14,500 considering we paid in advance for the products. Despite sending numerous emails, there has been no response to address this ongoing issue. This is a scam and needs to be rectified immediately.
Good experience
The product arrived on time and the communication with the traveller was straightforward.
I have already delivered orders over 1…
I have already delivered orders over 1 month ago. I haven't received any payment, no response to email. SCAM!!!
Trustable
Trustable. Have a platform like Grabr makes me feel confident to buy things abroad. A traveler took very rare spices that I needed in my kitchen. I will use Grabr again!
Helpful connections
This company created a great business. It’s very helpful and easy to buy all over the world. No complications and a fast way to solve our desire to buy something without the difficulties of courier or customs bureaucracy
great experience with grabr
Be careful! SCAM!!
Be careful! They are not paying travelers back!!!
I’ve already made several queries at the help center and they don’t answer.
They are keeping our money!
The experience was amazing
The experience was amazing. I found out about the app a while ago and all the time I buy there is awesome, fast and a lot more cheaper than Brazil.
Very good
Very good site for those who don't travel so much but like to buy things abroad. It works great.
Everytime I used the service was…
Everytime I used the service was flawless
Highly recommend it!
Seamless experience, everything worked perfectly, reliable service! 😃

Reply from Grabr
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







