I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
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Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
Would be negatives.. total organized product scam… don’t buy anything as you don’t get what they claim, & you’ll never get refunded for the junk You paid for….cheap china made vinyl…false claims an... See more
Omg the Holden RFID Zip Clutch Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture,... See more
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Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great product and excellent customer…
Great product and excellent customer service.
22 January 2025
Unprompted review
Reply from Graces Bags
Hi Nancy,
Thank you for your kind words! We're delighted to hear that you’re happy with the bag and our customer service.
Your satisfaction means the world to us, and we truly appreciate your support. If there's anything else we can do for you, please don’t hesitate to reach out to us at support@graces-bags.com. We're always here to assist.
The handbags I bought are awesome
The handbags I bought are awesome. I bought one small handbag and one on the small end of large.
They will last me forever I love them
23 December 2024
Unprompted review
Reply from Graces Bags
Hi Deb!
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you love the handbags you purchased. It’s great to know that the sizes, one small and one slightly larger, are just right for you. Knowing that you feel these bags are made to last makes us so happy.
If there’s anything else we can help with or if you have any questions, feel free to reach out to us at support@graces-bags.com. We truly appreciate your support and look forward to serving you again in the future!
Thank you for choosing Grace's Bags.❤️
I love my new Lena bag
I love my new Lena bag! It is soft…the perfect size for essentials and more!
22 January 2025
Unprompted review
Reply from Graces Bags
Hi Darren,
Thank you so much for sharing your thoughts on the Lena Retro Square Crossbody Bag! We're glad to hear you’re loving your new bag. Its soft texture and perfect size make it a great choice for carrying your essentials and more, so glad it’s working out perfectly for you!
If there's anything we can assist you with or you ever need help finding another piece to complement your wardrobe, feel free to reach out at support@graces-bags.com. We’re always here to help and so grateful for your support!
Thank you for being a valued customer.❤️
This is a scam company that claims tobe selling genuine handmade leather purses.
This is a scam company that claims their ‘pleather’ bags are genuine leather. They took my money and wouldn’t even reply to my email! Now I’m out $84+ when I can’t afford to lose it!
24 October 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Linda. We’re really sorry to hear about your experience, and we deeply regret that this happened. We aim to provide clarity in all our offerings, and we’re sorry if the description of the bags was unclear regarding the materials. Your feedback is important, and we’ll be sure to review our website to ensure the information is more clear moving forward.
We completely understand how frustrating it must be. If you haven’t already, please reach out to us directly at feedback@gracesbagsonline.com, and we’ll do our best to address your concerns as quickly as possible.
My Grace Bags
The product itself is so exquisite and very well made. I am loving all the bags that I purchased. I bought a few bags from the messenger bag to laptop bag, tote bags to name a few
17 December 2024
Unprompted review
Reply from Graces Bags
Hello Maria!
Thank you so much for your kind review! We’re so happy to hear that you’re enjoying all the bags you purchased, from the messenger bag to the laptop bag and totes. It’s wonderful to know that the care and quality we put into our bags have made a difference for you.
We hope these bags serve you well for years to come! If you ever need anything else or want to explore more styles, don’t hesitate to reach out to us at support@graces-bags.com.
Thanks again for choosing Grace’s Bags, we’re grateful to have you as a customer! ❤️
Pleasantly surprised after reading the negative reviews
I have to say I was very nervous after reading the reviews for Grace Bags on here. I had already ordered 3 because of a "special" price. It took a few weeks for them to arrive but I was pleasantly surprised. They certainly wouldn't have been worth the "original" prices listed on their site but they were worth the $35 or so I paid for each. They are cute. I have even had some compliments. Of course, I doubt they were truly made by an elderly lady & her husband who are going out of business, but I'm happy with mine.
17 December 2024
Unprompted review
Reply from Graces Bags
Hello Krenee,
Thank you for taking the time to share your experience! We completely understand your concerns after reading reviews and really appreciate your honest feedback. While we do our best to ensure that our bags reflect the quality and value our customers deserve, we understand that not every experience may meet expectations. We’re happy to hear that, despite the wait, you’re enjoying the bags and have received compliments!
If you ever have any questions or need assistance in the future, don’t hesitate to reach out to us at support@graces-bags.com. We truly appreciate your support and are grateful to have you as a customer!❤️
I had a discount I forgot to use when I…
I had a discount I forgot to use when I placed an order. I emailed and asked if it was too late. Angel emailed me right back telling me the discount was applied. Graces Bags is a great company to deal with. Their products are quality and Customer Service (Angel) was a delight to work with. I would highly recommend Graces.
21 January 2025
Unprompted review
Reply from Graces Bags
Hello Jack!
Thank you so much for your wonderful review! We’re so happy to hear that Angel was able to help with your discount and that your experience with Grace's Bags was a great one! It’s fantastic to know you're loving the bags and that everything went smoothly. We’re really glad we could meet your expectations with both the quality and customer service.
Your recommendation truly means a lot to us. We’re so grateful for your support, and if you ever need anything else or want to explore more options, don’t hesitate to get in touch at support@graces-bags.com. Thanks again for being such an awesome customer! ❤️
Have a great day!
Grace
Grace. The mystery has been solved. No, i did not receive the bag, but my neighbor down the street did. I went to see her and the bag was sitting near her door. She had no idea who I was but I explained about the bag by her door and she gave it to me. I will mail it tomorrow.
I'm sorry this was so mixed up, but it DOES prove that I never had it in my possession.
I'm sorry for the mess it caused, but I'm glad it cleared me of any wrong doing.
Sandy Wilkins
20 January 2025
Unprompted review
Reply from Graces Bags
Thank you for letting us know, Sandy. We really appreciate you taking the time to explain what happened and for clearing everything up.
We understand it’s been a frustrating situation, but we're relieved to hear the mystery has been solved and that the bag was found. It’s great to know your neighbor was able to help resolve this, and we truly appreciate the effort you’ve made to retrieve the bag.
If there’s anything else we can do to assist you with this matter, or if you need any help with returning the bag, please don’t hesitate to contact us at feedback@gracesbagsonline.com. We're here to make sure everything is sorted out smoothly for you.
Thank you again for your understanding and for working with us to resolve this situation!
Graces-bags still a MAJOR SCAM even after their response
Thank you for responding to my review. I could not seem to add to the string of texts. Perhaps trust pilot can merge them. Your entire website represents all of your products as "high quality genuine leather." This was stated on the web site description for all of the products that I bought. It was also stated on my receipt. It was a lie. You have sent me cheap PU leather and it is not legal or ethical to promote these as high quality genuine leather when they are made of polyurethane (PU), a synthetic man made material that is clearly not leather...and it is not even good PU. Nowhere on your web site do you state that any of your products are PU leather. I will ask you once again to refund my purchases from order #22220 and order #22212. I am happy to send the products back as they are just junk, and quite frankly, they look so cheap that I would not be seen with them. I will be responding directly to "Angel's" email also. I stand by my initial review that your company is a total scam and I would like a refund. A photo is attached and it shows that your products are clearly not high quality genuine leather.
I have received your second response and have been responding to email also. You have offered me a 15% discount to avoid the return shipping costs and also to keep the purses. That means that you are only discounting them by $25 and I still have a cost of $145 to keep purses that I will never use. They simply look like cheap vinyl and should cost about $10 each. There are two receipts, one for $127 and the other for $42. I suggested that you refund the $127 only and keep the $42 to cover the costs of the products. I think that is fair. I cannot imagine that it would cost more than that to make them. Or please send me a return label and I am happy to ship them to you for a full refund. I do feel that my proposal is fair since I did not receive what I ordered. Instead I received cheap-looking polyurethane plastic purses rather than "high-quality genuine leather," and quite simply, that is all that they are worth. Your company illegally misrepresented your products and I should not have to pay a high price for a dramatically different & very inferior product. Thank you.
I have more to add to this. I just found the Graces-bags Chelsea's Vintage Charm product on the AliExpress web site. Graces-bags markets it as genuine leather for a supposedly discounted price of $50. Ali Express appears to sell the exact same bag at $3.75. That is a $44 price difference because Graces-bags are scamming you and saying it is leather. I am not allowed to put links into a review; however, you can look it up yourself. The AliExpress description is "Vintage Solid Color Women Fashion Shoulder Sling Bag High-Capacity Simple Wide Strap Bucket Crossbody Bag." The Graces-bags description is "Chelsea's Vintage Charm."
1 October 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we are sorry to hear about your experience. We understand how frustrating this situation must be, and we appreciate the opportunity to address your concerns.
We apologize that you feel misled, we do not intentionally misrepresent our products. While a significant portion of our collection is made from ethical, sustainable materials, including PU leather, we strive to be transparent with our customers. We apologize that the product description wasn’t clear, and we are actively working to improve the accuracy of our offerings.
Regarding your request for a refund, we’d be happy to assist you. Please reach out to us directly at feedback@gracesbagsonline.com, and we will be work with you towards a fair resolution.
Reply from Graces Bags
Hi Natalie!
We’re thrilled to hear that you love your new little bag! It's always rewarding to know that our customers are happy with their purchases. We put a lot of care into offering bags that are both stylish and functional, and it’s great to see that reflected in your experience.
If you need assistance in the future, please feel free to reach out at support@graces-bags.com. We’re always here to help and hope your new bag continues to bring you joy and satisfaction for a long time!
Thank you for choosing Grace's Bags.❤️
Do not buy these bags
Do not buy these bags! They are poor quality. The stitching is opening and corners look worn after a couple months of use. I contacted the company but it was past the 14 day purchase window. However, the website states 30 days. They refused to do anything!
11 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re genuinely sorry to hear about the quality concerns you’ve experienced with your bag and the disappointment with the return policy timeframe. While our current replacement and return window is set at 14 days, we understand how this situation can be frustrating.
We’re committed to addressing such concerns fairly and encourage you to contact us directly at feedback@gracesbagsonline.com. Your input helps us improve.
Great Handbags!
The website provided helpful pictures and description of the products. The bags are high quality. The order and delivery experience went smoothly.
11 November 2024
Unprompted review
Reply from Graces Bags
Candace,
Thank you for your kind words! We're thrilled to hear that you found our website helpful and our product descriptions and pictures useful. It's wonderful to know you're happy with the quality of our bags and that your order and delivery experience was seamless. We truly appreciate your support and look forward to serving you again!
Warm regards,
Grace
FMass produced plastic bags rom china…
FMass produced plastic bags rom china that can’t be returned and are advertised as genuine leather.
12 December 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we are truly sorry to hear about the experience you had with Grace's Bags. We understand your frustration and apologize for any inconvenience caused. Due to the increasing volume of orders, we have partnered with multiple fulfilment centres overseas to manage operations. However, we acknowledge that this has occasionally led to delays and frustrations regarding shipping.
If you'd like to discuss this further or need assistance, please feel free to contact us at feedback@gracesbagsonline.com. We appreciate your feedback as it helps us improve our services.
Updating my experience
Updating my experience. SCAM!! Let the buyer beware. Product is not at all as advertised. Grace Bags contacted me after I wrote a review here, but not before. Last correspondence Grace Bags said they would refund 60%. It’s been radio silence since. I doubt I will ever hear from them again.
Update-since Grace Bags replies here but doesn’t to my emails, thank you and I will be watching for my 60% refund. I will update all when I see that. Thank you Trust Pilot for allowing me to vent my frustrations for Grace Bags here.
1 December 2024
Unprompted review
Reply from Graces Bags
Thank you for your patience, and we sincerely apologize for the delay in resolving your issue. We want to assure you that we always aim to keep our word, and when we mentioned a 60% refund, we truly meant to honour that commitment. However, due to some unforeseen circumstances, you may not have received your refund yet.
We acknowledge your concerns regarding the lack of communication, we aim to give timely responses and best customer service and we regret any further frustration.
Please reach out to us at support@graces-bags.com, and we will look into the status of your refund. We apologize for any inconvenience this may have caused and appreciate your understanding during this time.
I stupidly believed the hokey ad. Don’t get sucked in. about…
I stupidly believed the hokey ad about the care taken to make these bags and the quality of the leather. I let it suck me in and I never even looked at reviews until AFTER I received the piece of crap purse. It is NOT quality leather by ANY means and REALLY smelled as if some small creature had died in it. It took about 3 or 4 weeks to arrive. I had bought it for my daughter for Christmas. I was so embarrassed that I didn’t do my due diligence prior to purchase. I did email “the seller” after receipt and complained about the quality and the smell. Their only suggestion was to let it “air out” a few days. After reading others’ reviews regarding return and refund, I didn’t even try.
4 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We’re truly sorry to hear that the bag you received did not meet your expectations, especially when it was intended as a gift. While we strive to craft bags that reflect care and quality, we acknowledge that your experience fell short, and we regret any embarrassment or frustration caused.
Regarding the delay in delivery, due to the high volume of orders during peak seasons, dispatch times may occasionally extend beyond the usual timeframe. We apologize for the inconvenience caused. The odour you mentioned is not typical of our bags, and we are actively working to address this concern to ensure it does not occur in the future. If you'd like to discuss your concerns further or share additional feedback, please reach out to us at feedback@gracesbagsonline.com. Your insights are invaluable in helping us improve.
Don’t get taken by this scam
After waiting three months, I finally received my Nicole bag. In the description of that bag on the Grace website, it says: “Crafted from high-quality genuine leather.” Like fun. It is not genuine leather. There is nothing in or on the bag that is genuine leather. It looks like pleather, feels like pleather, and smells like pleather. I’ve asked for my money back, but if I get a response at all from their AI bot, it will just be a runaround. This thing will most likely end up in the dump after I get tired of looking at it and kicking myself for getting scammed by this Chinese factory.
14 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Susan. We are truly sorry for the experience you had with Grace's Bags. We aim to deliver quality and well-crafted bags, and it’s disappointing to hear that the Nicole bag you received did not meet the standards we strive to provide.
We also apologize for any delay or frustration caused by our response process. Please reach out to us directly at feedback@gracesbagsonline.com, and we will prioritize resolving this matter for you. We’re committed to addressing your concerns promptly.
Just say no
Just say no! The bag I ordered was a beautiful leather bag and what I received was a plastic bag from China. I have tried reaching out to Graces Bags to have my $71.39 returned to me and they have not responded at all.
So if you want a beautiful leather bag, go else where!
5 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We’re sorry to hear about your disappointment with the bag you received and the lack of response you’ve encountered.
To clarify, our process involves multiple fulfillment centers overseas to meet the increasing demand for our bags. This allows us to manage high volume of orders and deliver efficiently, but we understand it may have led to some confusion regarding the origin of your order. We deeply regret that our processed added to your dissatisfaction.
Please contact us at feedback@gracesbagsonline.com, and we’ll work towards a fair resolution. Your feedback is important to us, and we’re committed to improving.
TOTAL SCAM!!!
TOTAL SCAM!!!! RUN THEY SEND WRONG ITEM ON PURPOSE. THEN SEND ANOTHER BUT YOU CaNNOT RETURN OR YOU PAY MORE THAN THE PURSE. NO LEGIT COMPANY. CHINA AVOID. NEVER AGAIN
13 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are truly sorry for the experience you had with Grace's Bags and understand your frustration with the situation.
Providing our customers with a seamless shopping experience and products that match their expectations is extremely important to us. It’s upsetting to hear about the issues you faced with your order, including the wrong item being sent and challenges with the return process.
We strive to provide a fair solution and understand you were not satisfied. Please be assured that we are a legitimate company committed to delivering quality bags and excellent customer service. If there was any misunderstanding or error, we are here to make it right. Please contact us at feedback@gracesbagsonline.com so we can review your case and work toward a resolution. Your satisfaction is important to us, and we are committed to addressing your concerns.
Never again!
My experience with this company has been less than positive! After being sent the wrong bag, I was sent a replacement bag, which was exactly the same bag sent the first time. When contacting the company, they offered to credit my original order only 40%, told me to keep the bag, or I could ship them back to China at my expense, $30-$70. Their claims of being "hassle-free" on returns and having "customer satisfaction" couldn't be further from the truth. Do yourself a favor and stay far away from this company!
9 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with receiving the wrong bag and the subsequent issues with the replacement. We understand how frustrating it must be when a product does not meet your expectations, and we regret that we were unable to resolve this matter to your satisfaction.
We apologise for the inconvenience caused by the return process. It’s never our intention to create such difficulties for our customers. If there's anything else we can do assist you, please reach out to us at feedback@gracesbagsonline.com.
Total Scam
Not one of the items that I ordered was the size advertised. A computer bag could not even accommodate my computer put in at the short side. And the materials are nothing as advertised. DO NOT PURCHASE.
10 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We sincerely apologize for the frustration with the size and materials of the bags. We deeply regret that your experience didn't meet the expectations you had when placing the order.
We aim to provide accurate product descriptions and sizing information, and we truly regret that this wasn’t the case in your situation. If you have any further concerns or would like assistance with resolving this matter, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. We are here to assist you and work towards a fair resolution.
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