I gave 3 stars for the deceptive advertising. That being said the bag itself is beautiful. Exemplary construction with sleek styling. Genuine leather. I always receive so many compliments when... See more
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At least you get SOMETHING. It’s not the best bag, but it’s served me for around 3 months. I would be hesitant to recommend this to others without improvements.
Almost good. Bags collection are very bad
I'm Torn About Reviewing Graces Bags. On One Hand, Their Website Looks Appealing, And The Design Are Trendy. However, The Reality Falls Short. I've Read Numerous Reviews From Customers Who've Had Disa... See more
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero stars
If I could give zero stars, I would. Bought two purses for my wife and when they finally arrived, we were not happy with them. They are not real leather and we couldn’t be more disappointed. Contacted customer service right away about returning the bags and it’s been over two weeks with no response. Worst customer service ever and I will tell everyone I know not to order from them. Order is under name Richard Coppock. I read the response from Graces Bags and contacted them immediately with my order info/confirmation. It has now been six days and have not heard a word back from them, as I expected.
10 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Richard. We truly regret to hear that the bags you received did not meet your expectations, and we understand how frustrating this situation must be for you and your wife.
Regarding the concern about the leather quality, we aim to provide accurate information about our bags on our website, and we apologize for the unclarity regarding the materials used. We take your feedback seriously, and we will ensure our product descriptions are clear and correct.
As for your return request, we sincerely apologize for the delayed response. Please do reach out to us with your order details at feedback@gracesbagsonline.com. We will work towards a fair resolution to address your concerns.
We truly value your satisfaction and are committed to resolving this issue. Thank you for your patience and understanding.
Grace is a degrace!
I bought a bag from "Grace" and the metal hardware that connected the strap to the broke. I only used this bag fro 2 months (bought it 4 months ago)
I wish I could attach the photo I sent them so you can see. Horrible customer - probably made in China by a 5 years old. It is a scam.
27 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Jane. We’re sorry to hear about the issue with the metal hardware on your bag. While we strive to provide quality bags, we understand how disappointing it must be when something doesn’t meet expectations.
We work with reliable manufacturers to ensure our bags are crafted well. We take concerns like this seriously and want to address the situation. Please reach out to us with your order details and a photo of the damaged bag at feedback@gracesbagsonline.com. We will review the issue and work towards finding a suitable resolution. Your satisfaction is important to us, and we appreciate your patience as we resolve this.
4 purchases should say how much I love…
4 purchases should say how much I love Grace bags! Initially, I purchased a bag and wallet. They are beautifully made, look very high end, and arrived reasonably timely considering it was Christmas time. Then my friend asked me to order two for her, one as a gift, and one for herself. They arrived very quickly and she is thrilled with the many pockets, color, and feel of the leather. We both highly recommend!
10 December 2024
Unprompted review
Reply from Graces Bags
Hi Linda!
Thank you so much for sharing your wonderful experience! It means a lot to hear that you’ve made four purchases with Grace’s Bags, what an incredible testament to your satisfaction with our bags. We’re so happy that your bag and wallet impressed you with their quality and style, and that they arrived in time, especially during the busy Christmas season.
It’s even more exciting to know that your friend loves her bags too! The pockets, colour, and leather feel truly make them special. It sounds like you've started a little bag trend, who knows, maybe your other friends will be next! Your recommendation has truly brightened our day, and we’re so happy to have you both as part of the Grace’s Bags family. If there’s anything else we can assist with, or if you just want to share more bag love, feel free to reach out. Thank you again for your love and support! ❤️
Best regards,
Grace
Effort made by Grace's Bags
I posted a very negative review of Grace’s Bags on TrustPilot and on the BBB recently. Grace’s Bags received a report from the BBB about my posted review. Their customer support then contacted me by email with an alternative solution to resolve the issues I mentioned. I responded by email that I chose not to accept their alternative, but I also reiterated my desire for a full refund of my purchases based on the issues mentioned. Within the same email, I discussed in detail my concerns and mentioned that there were many other reviews posted expressing the same concerns.
Today, on Jan. 26, I received an email from Grace’s customer support that they were refunding the charges for my two purchases and assured me that they were looking into the issues I specifically mentioned.
Review sites such as TrustPilot and the BBB often provide customers with important information before purchases are made. That is their purpose. However, I also believe it is important to provide positive feedback when appropriate.
26 January 2025
Unprompted review
Reply from Graces Bags
Thank you for updating us and sharing your experience. We appreciate you giving us the opportunity to resolve your concerns. We understand that your feedback on platforms like TrustPilot and the BBB can help guide other customers, and we value your input in improving our processes.
We are happy that we were able to offer a solution, and we’re committed to reviewing the issues you raised to ensure they are addressed moving forward. We also recognize that feedback, both positive and negative, is an essential part of growing and providing a better service. If there's anything else we can do to assist or if you have further questions, please don’t hesitate to reach out. We're always here to help.
Thank you again for your valuable feedback!
Delivery was promptDelivery was prompt, I loved the quality of the bags
Delivery was prompt, I loved the quality of the bags, and the people who received these as gifts were really happy with them too! Will miss you when you retire.
2 January 2025
Unprompted review
Reply from Graces Bags
Hi Leslie,
Thank you for the lovely review, what a treat to read! 🎉 We’re so glad to hear the bags were a hit, not just with you but with the lucky gift recipients too. It sounds like you’ve officially become everyone’s favorite gift-giver! 🎁✨
As for us retiring, you’re making us blush! 🥹 We’ll certainly miss amazing customers like you too, but don’t worry, we’ve still got time to keep spoiling you with more fabulous bags before we hang up our handbags.
Thanks for being part of our journey, and we hope to see you again soon!
Best Regards,
Grace
DISSAPOINTED AND FEEL SCAMMED
I bought some bags before Christmas '24 and was really excited. But was sorely disappointed when I received my products. They are cheap looking and feeling and some were not to the dimensions that were advertised.
I just feel really scammed and taken advantage of. I am disappointed that you take advantage of people like this and advertise fake products.
Your products have been found on other websites in China for less than $5 per product. I only think it is right that you offer a full refund for product sent back, especially with all your responses sent back to other reviews saying your willing to 'help' and come to a fair 'resolution'.
I also don't understand how your 'sale' goes on forever. You draw in people with fake and plainly filthy advertising that the bags are so much off when they're not worth anything near what is said as the rrp or the sale price.
My products were also delivered while I was away so I didn't receive them when the post says delivered. I want a refund for my bags. I was also in shock by the way they arrived. I would of thought that bags that were made with proper leather wouldn't be packaged so carelessly.
I feel scammed, dissapointed and sad that this is what you do. Prey on people.
23 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Zoe. We’re really sorry to hear you’re unhappy with quality, dimensions and packaging of the bags. It’s never our intention to disappoint, and we regret that your experience wasn’t what you hoped for.
We do our best to provide accurate descriptions and ensure our bags are packaged carefully, we apologize for the unclarity regarding our materials, and value your feedback while we improve.
Our pricing is based on the craftmanship and costs of sourcing, and delivering quality products, while also keeping them affordable. We aim to offer value through quality and service.
We’d like to help resolve this for you. Please email us at feedback@gracesbagsonline.com, so we can look into this. Thank you for bringing this to our attention, and we’ll do our best to make things right.
SCAM
Scam! Junk! Pleather, not leather! Anyone that says their bags are leather, don't know ow the difference. They only offered me a 15% refund. Do not order from these people. Total false advertising!!!!!
20 November 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Nancy. We’re sorry to hear that your experience with our bags left you disappointed. It’s always our goal to provide quality bags and transparent descriptions, and we regret that this was not your impression.
We strive to provide detailed information about our materials on our website to ensure customers can make informed choices. We apologize that the description felt misleading and will work on improving clarity to prevent this in the future.
Regarding your concern about the refund, we aim to offer resolutions that are fair to our customers. Please reach out to us directly at feedback@gracesbagsonline.com. We’re committed to addressing your concerns.
Scam, no customer service and The quality of the bags are poor
The quality of the bags are poor. I tried to cancel my order two hours after I ordered and they refused to cancel the order and then I found out they don't offer returns!!! ****"Please do note that I do not offer free returns. And Returns should be sent back directly to my fulfillment company in Asia."*** So Where are they made? Asia? Very dissatisfied with this scam they are running. I should have done my research before purchasing. Please, Please do not buy anything from this company unless you want to be frustrated.
15 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience, and we’re sorry to hear that you’re dissatisfied with your purchase. We understand your frustration regarding the cancellation request, and we sincerely apologize for the inconvenience. Our cancellation policy is clearly mentioned on our website, and our goal is to process orders as quickly as possible. Unfortunately, this sometimes makes it difficult to cancel an order once it is placed.
Regarding our return policy, we've partnered with multiple fulfillment centers overseas, and while we do offer returns, customers are responsible for managing the return shipping. This is due to the logistics involved. We are committed to providing clear information about our offerings and will continue to improve our communication moving forward.
We genuinely regret that you felt frustrated with your purchase. If you want to, please feel free to reach out to us at feedback@gracesbagsonline.com. We truly value your feedback and want to ensure that your concerns are addressed.
scammy scam
I made this review for the other page bur I’m posting it here again. The owner images on this site are ai generated slop, there is no grace so to speak. There are other sites running the same scam with different “character” images. Literally the fakest most obvious AI generated pics. Unfortunately a lot of people are falling for this scam which is very sad. The images of the product on the site are typical sales photos that can easily be found on aliexpress and temu. Realistically no single person would be able to handmake this many items and sell them at such a low cost. Seemingly this company has been “closing down” for months at this point which should be another red flag. Please do your due dilligence before clicking on social media ads, there is a bit more info on this scam site if you google it. The owner responses all make excuses for these issues including outsourcing fulfillment overseas which really makes zero sense if these products are supposedly handmade.
19 August 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns once again. We sincerely apologize that your experience with us has led to such frustration. We are not affiliated with any other sites. We operate independently and are committed to offering quality bags and services to our customers.
We want to assure you that we take all feedback seriously and are committed to continuously improving the information we provide on our site. Regarding the concerns about our products being handmade, while we do work with partners for logistics and fulfillment, our products are indeed designed with care and attention to detail. While we do provide clear images of our website, we’ll keep working to make sure our offerings are as accurate.
We value every customer and feedback, and we are dedicated to ensuring that everyone’s experience with us is positive. If you have any further concerns or questions, please feel free to reach out directly at feedback@gracesbagsonline.com. We're here to address any issues you may have.
Do not deal with this company
Do not deal with this company. Received the product - didn't look like pictures, inside was made of a paper like product. They won't respond to my emails. Stuck with a crap product!!
So their customer service sucks as well!
23 January 2025
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience, Naomi. We understand that the quality of the handbag and the wallet you received wasn't as expected. We make every effort to provide clear and accurate images of our bags on our website to ensure customers can make informed decisions, and we regret that we didn’t meet your expectations this time.
We also apologize for the lack of response from our customer service team. We aim to provide prompt and helpful assistance to all of our customers, and we’re disappointed to hear that we fell short in this instance. Your feedback is invaluable to us, and we’ll work diligently to improve both our product descriptions and our customer service practices. If you haven’t already, please feel free to contact us directly at feedback@gracesbagsonline.com, and we’ll do everything we can to resolve your concerns.
Great product and excellent customer…
Great product and excellent customer service.
22 January 2025
Unprompted review
Reply from Graces Bags
Hi Nancy,
Thank you for your kind words! We're delighted to hear that you’re happy with the bag and our customer service.
Your satisfaction means the world to us, and we truly appreciate your support. If there's anything else we can do for you, please don’t hesitate to reach out to us at support@graces-bags.com. We're always here to assist.
The handbags I bought are awesome
The handbags I bought are awesome. I bought one small handbag and one on the small end of large.
They will last me forever I love them
23 December 2024
Unprompted review
Reply from Graces Bags
Hi Deb!
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you love the handbags you purchased. It’s great to know that the sizes, one small and one slightly larger, are just right for you. Knowing that you feel these bags are made to last makes us so happy.
If there’s anything else we can help with or if you have any questions, feel free to reach out to us at support@graces-bags.com. We truly appreciate your support and look forward to serving you again in the future!
Thank you for choosing Grace's Bags.❤️
I love my new Lena bag
I love my new Lena bag! It is soft…the perfect size for essentials and more!
22 January 2025
Unprompted review
Reply from Graces Bags
Hi Darren,
Thank you so much for sharing your thoughts on the Lena Retro Square Crossbody Bag! We're glad to hear you’re loving your new bag. Its soft texture and perfect size make it a great choice for carrying your essentials and more, so glad it’s working out perfectly for you!
If there's anything we can assist you with or you ever need help finding another piece to complement your wardrobe, feel free to reach out at support@graces-bags.com. We’re always here to help and so grateful for your support!
Thank you for being a valued customer.❤️
This is a scam company that claims tobe selling genuine handmade leather purses.
This is a scam company that claims their ‘pleather’ bags are genuine leather. They took my money and wouldn’t even reply to my email! Now I’m out $84+ when I can’t afford to lose it!
24 October 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, Linda. We’re really sorry to hear about your experience, and we deeply regret that this happened. We aim to provide clarity in all our offerings, and we’re sorry if the description of the bags was unclear regarding the materials. Your feedback is important, and we’ll be sure to review our website to ensure the information is more clear moving forward.
We completely understand how frustrating it must be. If you haven’t already, please reach out to us directly at feedback@gracesbagsonline.com, and we’ll do our best to address your concerns as quickly as possible.
My Grace Bags
The product itself is so exquisite and very well made. I am loving all the bags that I purchased. I bought a few bags from the messenger bag to laptop bag, tote bags to name a few
17 December 2024
Unprompted review
Reply from Graces Bags
Hello Maria!
Thank you so much for your kind review! We’re so happy to hear that you’re enjoying all the bags you purchased, from the messenger bag to the laptop bag and totes. It’s wonderful to know that the care and quality we put into our bags have made a difference for you.
We hope these bags serve you well for years to come! If you ever need anything else or want to explore more styles, don’t hesitate to reach out to us at support@graces-bags.com.
Thanks again for choosing Grace’s Bags, we’re grateful to have you as a customer! ❤️
Pleasantly surprised after reading the negative reviews
I have to say I was very nervous after reading the reviews for Grace Bags on here. I had already ordered 3 because of a "special" price. It took a few weeks for them to arrive but I was pleasantly surprised. They certainly wouldn't have been worth the "original" prices listed on their site but they were worth the $35 or so I paid for each. They are cute. I have even had some compliments. Of course, I doubt they were truly made by an elderly lady & her husband who are going out of business, but I'm happy with mine.
17 December 2024
Unprompted review
Reply from Graces Bags
Hello Krenee,
Thank you for taking the time to share your experience! We completely understand your concerns after reading reviews and really appreciate your honest feedback. While we do our best to ensure that our bags reflect the quality and value our customers deserve, we understand that not every experience may meet expectations. We’re happy to hear that, despite the wait, you’re enjoying the bags and have received compliments!
If you ever have any questions or need assistance in the future, don’t hesitate to reach out to us at support@graces-bags.com. We truly appreciate your support and are grateful to have you as a customer!❤️
I had a discount I forgot to use when I…
I had a discount I forgot to use when I placed an order. I emailed and asked if it was too late. Angel emailed me right back telling me the discount was applied. Graces Bags is a great company to deal with. Their products are quality and Customer Service (Angel) was a delight to work with. I would highly recommend Graces.
21 January 2025
Unprompted review
Reply from Graces Bags
Hello Jack!
Thank you so much for your wonderful review! We’re so happy to hear that Angel was able to help with your discount and that your experience with Grace's Bags was a great one! It’s fantastic to know you're loving the bags and that everything went smoothly. We’re really glad we could meet your expectations with both the quality and customer service.
Your recommendation truly means a lot to us. We’re so grateful for your support, and if you ever need anything else or want to explore more options, don’t hesitate to get in touch at support@graces-bags.com. Thanks again for being such an awesome customer! ❤️
Have a great day!
Grace
Grace. The mystery has been solved. No, i did not receive the bag, but my neighbor down the street did. I went to see her and the bag was sitting near her door. She had no idea who I was but I explained about the bag by her door and she gave it to me. I will mail it tomorrow.
I'm sorry this was so mixed up, but it DOES prove that I never had it in my possession.
I'm sorry for the mess it caused, but I'm glad it cleared me of any wrong doing.
Sandy Wilkins
20 January 2025
Unprompted review
Reply from Graces Bags
Thank you for letting us know, Sandy. We really appreciate you taking the time to explain what happened and for clearing everything up.
We understand it’s been a frustrating situation, but we're relieved to hear the mystery has been solved and that the bag was found. It’s great to know your neighbor was able to help resolve this, and we truly appreciate the effort you’ve made to retrieve the bag.
If there’s anything else we can do to assist you with this matter, or if you need any help with returning the bag, please don’t hesitate to contact us at feedback@gracesbagsonline.com. We're here to make sure everything is sorted out smoothly for you.
Thank you again for your understanding and for working with us to resolve this situation!
Graces-bags still a MAJOR SCAM even after their response
Thank you for responding to my review. I could not seem to add to the string of texts. Perhaps trust pilot can merge them. Your entire website represents all of your products as "high quality genuine leather." This was stated on the web site description for all of the products that I bought. It was also stated on my receipt. It was a lie. You have sent me cheap PU leather and it is not legal or ethical to promote these as high quality genuine leather when they are made of polyurethane (PU), a synthetic man made material that is clearly not leather...and it is not even good PU. Nowhere on your web site do you state that any of your products are PU leather. I will ask you once again to refund my purchases from order #22220 and order #22212. I am happy to send the products back as they are just junk, and quite frankly, they look so cheap that I would not be seen with them. I will be responding directly to "Angel's" email also. I stand by my initial review that your company is a total scam and I would like a refund. A photo is attached and it shows that your products are clearly not high quality genuine leather.
I have received your second response and have been responding to email also. You have offered me a 15% discount to avoid the return shipping costs and also to keep the purses. That means that you are only discounting them by $25 and I still have a cost of $145 to keep purses that I will never use. They simply look like cheap vinyl and should cost about $10 each. There are two receipts, one for $127 and the other for $42. I suggested that you refund the $127 only and keep the $42 to cover the costs of the products. I think that is fair. I cannot imagine that it would cost more than that to make them. Or please send me a return label and I am happy to ship them to you for a full refund. I do feel that my proposal is fair since I did not receive what I ordered. Instead I received cheap-looking polyurethane plastic purses rather than "high-quality genuine leather," and quite simply, that is all that they are worth. Your company illegally misrepresented your products and I should not have to pay a high price for a dramatically different & very inferior product. Thank you.
I have more to add to this. I just found the Graces-bags Chelsea's Vintage Charm product on the AliExpress web site. Graces-bags markets it as genuine leather for a supposedly discounted price of $50. Ali Express appears to sell the exact same bag at $3.75. That is a $44 price difference because Graces-bags are scamming you and saying it is leather. I am not allowed to put links into a review; however, you can look it up yourself. The AliExpress description is "Vintage Solid Color Women Fashion Shoulder Sling Bag High-Capacity Simple Wide Strap Bucket Crossbody Bag." The Graces-bags description is "Chelsea's Vintage Charm."
1 October 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback, and we are sorry to hear about your experience. We understand how frustrating this situation must be, and we appreciate the opportunity to address your concerns.
We apologize that you feel misled, we do not intentionally misrepresent our products. While a significant portion of our collection is made from ethical, sustainable materials, including PU leather, we strive to be transparent with our customers. We apologize that the product description wasn’t clear, and we are actively working to improve the accuracy of our offerings.
Regarding your request for a refund, we’d be happy to assist you. Please reach out to us directly at feedback@gracesbagsonline.com, and we will be work with you towards a fair resolution.
Reply from Graces Bags
Hi Natalie!
We’re thrilled to hear that you love your new little bag! It's always rewarding to know that our customers are happy with their purchases. We put a lot of care into offering bags that are both stylish and functional, and it’s great to see that reflected in your experience.
If you need assistance in the future, please feel free to reach out at support@graces-bags.com. We’re always here to help and hope your new bag continues to bring you joy and satisfaction for a long time!
Thank you for choosing Grace's Bags.❤️
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