Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- #56 of 73 best companies in Mobile Phone Shop
- #17 of 24 best companies in Cell phone recycling and unlocking service
- #35 of 36 best companies in Leasing service
- #32 of 35 best companies in Mobile network operator
- #16 of 18 best companies in Mobile phone repair shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19k reviews
Asks customers to review
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Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent company
The package was received quickly. The process was smooth. They offered a lower offer and i was given the option to accept or counteroffer and we agreed a counteroffer im extremely happy and would highly recommend the company. Fast payment once agreed a fee
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jenny,
Counter offer agreed, extremely happy and fast payment to seal the deal — that's exactly the outcome we want for every customer! Thank you.
Really glad the process felt smooth throughout and we'd love to have you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Lyza,
Very good is what we're all about — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Quick and easy process
Easy enough to return and quick turnaround after thorough checks and transaction was simple. Good service.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Easy return, thorough checks, quick turnaround and a simple transaction — all the right ingredients! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Quick, easy and money sent fast — exactly how it should be! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Hope to win ❤️
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fingers crossed for you! ❤️
We hope to welcome you as a customer soon — good luck!
Best,
Grade Mobile Customer Support Team
Great!!
Received a very reasonable offer for my device (order GMB276983 )Packaging was sent straight away with a postage label included. I sent my device and it arrived the very next day. You have a 14 day window where they will honour the price quoted (if it turns up in the quality expected). I was cutting it fine so I thought they might mess about so as to not honour the price but they quoted me within the window. I was so happy! They sent me the price and I accepted. The money was in my account within an hour and this was at 5pm on Monday! I would defo use this company again.
* I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive *
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jade,
Quote honoured right up to the window and money in your account within an hour — even at 5pm on a Monday! That's the Grade Mobile standard and we're really glad it came through for you.
Really appreciate the trust you placed in us and we're pleased it was well founded. We'll see you next time!
Best,
Grade Mobile Customer Support Team
Quick & Easy & Speedy Payment
Quick, easy & speedy payment
Can’t ask for more than that !
Will 100% use again
20 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Kevin,
Quick, easy and speedy payment — and a 100% coming back! We genuinely can't ask for more than that. Thank you.
We'll be ready whenever you are!
Best,
Grade Mobile Customer Support Team
Overall positive
I found the process of selling my phone with Grade Mobile started strongly worh prompt communication and delivery of the mail kit for the phone to be sent in. A range of postage options were provided which is great.
Initially the quote was high only to be offered much less. I declined this and submitted a counter offer to which another offer significantly higher was made which was accepted.
Order: GMB276604
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a balanced review — really glad the process started smoothly and that the counter offer got you to a significantly better figure!
We hear you on the initial revised offer being a disappointment and we appreciate you pushing back. The flexibility to negotiate is there for exactly this reason and we're pleased it landed in the right place for you.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Wrong Phone Sent, Poor Support and No Clear Resolution
I am extremely disappointed with my experience with Grade Mobile.
I ordered a refurbished Samsung Galaxy S25 Ultra 1TB in Excellent condition through Amazon. The phone was purchased specifically as a birthday present for my partner and was due to arrive on her birthday. Instead of receiving the 1TB model that I ordered and paid for, Grade Mobile sent me the 256GB version.
This was not a minor difference. The phone supplied had only one-quarter of the storage I purchased. The Amazon order clearly showed the selected option as 1TB, so the wrong product was dispatched by the seller.
I contacted Grade Mobile immediately and clearly explained that I wanted the correct 1TB version as a replacement. However, their customer-support team repeatedly avoided answering this straightforward question. Instead, they kept sending generic instructions about returning the phone and processing a refund.
I asked several times:
Will you replace the incorrectly supplied 256GB phone with the 1TB version that I actually ordered?
Despite multiple emails, I still did not receive a clear yes-or-no answer. Responses often took two or three days, and when they eventually replied, the messages appeared to be generic templates that did not address my actual concern.
To make matters worse, I have been told to arrange and pay for the return postage, even though the seller sent the wrong product. I should not be left out of pocket or inconvenienced because of their fulfilment error.
This experience completely ruined what was supposed to be a birthday present. My partner was left without the correct phone, while approximately £646 of our money was tied up in the order. We are now expected to package and return the incorrect device, pay for postage, wait for the seller to receive and inspect it, wait for a refund, and then begin searching for another phone.
The seller’s mistake has created unnecessary stress, inconvenience and delay. Amazon support also directed me back through the seller’s return process, so there has been no practical resolution so far.
I did not initially ask for a refund. I simply wanted Grade Mobile to take responsibility and send the correct 1TB phone that I ordered and paid for. Their failure to answer that basic question, combined with slow and unhelpful communication, has made this one of the worst purchasing experiences I have had.
Order reference: 3***20
I would strongly advise customers to carefully check the storage and specification of any phone received from this seller immediately after delivery. Based on my experience, I cannot recommend Grade Mobile. Feel like being scammed.
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for taking the time to share this in such detail and please accept our sincerest apologies for the experience you and your partner have had.
Receiving the wrong storage variant on what was meant to be a birthday present is completely unacceptable, and we're sorry the communication that followed did not give you the clear answers you deserved. You asked a straightforward question and you should have received a straightforward answer — that didn't happen and we take full responsibility for that.
On the return postage — you should not be covering that cost when the error was on our side and we will make sure that is arranged for you at no charge.
Please get in touch directly at contact@grademobile.co.uk with your order reference and a senior member of the team will reach out to you immediately to arrange the correct resolution without any further delay.
We are truly sorry for the stress this has caused.
Best,
Grade Mobile Customer Support Team
Offer reduced by 31%!
My iPhone was in pristine condition. Grade offered to purchase for £340. I duly dispatched the phone in my “new” iPhone box which provided perfect packaging. Grade upon receipt modified their offer from £340 to £235! Needless to say their offer was declined! I now await the return of my mobile which I will sell elsewhere. Needless to say I would not recommend Grade Mobile.
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Peter,
Thank you for sharing this and we're sorry the revised offer was such a significant drop from the initial quote on a phone you describe as pristine and carefully packaged.
We're glad you exercised your right to reject the offer and we'll make sure your device is returned to you safely and promptly. You are of course always entitled to do so and we would never want anyone to feel pressured into accepting a figure they're not comfortable with.
If you'd like us to review the inspection findings before your device is returned, please get in touch at contact@grademobile.co.uk with your order reference.
We're sorry we couldn't reach an agreement on this occasion and we wish you well with your sale elsewhere.
Best,
Grade Mobile Customer Support Team
Easy to navigate and quick delivery as…
Easy to navigate and quick delivery as well as great prices
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Easy to navigate, quick delivery and great prices — the three things that matter most! Thank you for sharing.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Misleading Trade In Offer
Before sending my phone, I compared several trade in companies online, and Grade Mobile came out with the best offer. However, after they received my phone, they reduced their offer by £180 from their original quote. I rejected the revised offer, after which they invited me to submit a counter offer. I did so, asking for £80 less than their original quoted price, and they accepted it immediately.
This makes me question their pricing process. If they were willing to pay that amount without hesitation, why make such an unreasonably low offer in the first place? It gives the impression that the initial reduction was simply an attempt to see how much they could persuade customers to accept.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Macdonald,
Thank you for such a thoughtful and well-reasoned review — you raise a fair question and one we'd like to address honestly.
Our revised offers are based on a physical inspection of the device and are not intended as a negotiating tactic. However, we completely understand why the speed at which your counter offer was accepted raises questions about whether the initial revision was calibrated correctly. That's feedback we take seriously and will be reviewing internally.
We're glad a figure closer to your expectations was ultimately reached and that the process worked in your favour. But we hear you — the gap between initial quote, revised offer and accepted counter offer should not feel as wide as it did.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations from the start.
Thank you again for raising this so clearly.
Best,
Grade Mobile Customer Support Team
Happy with my experience from their…
Happy with my experience from their customer support etc however I was disappointed because my watch arrived with 71% battery health when the description promised at least 80%, I did get in contact and they told me to return and they would offer replacement/ refund depending on their stock, however I decided to keep the watch and they agreed a 15% refund.
Order: 380540
20 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Georgia,
Thank you for sharing this and for being so understanding throughout.
A battery health of 71% when our listing guarantees at least 80% is something that should never have happened and we apologise for that. We're really glad our team was responsive and that a resolution you were happy with was reached — the 15% partial refund was the least we could do in the circumstances.
We hope you enjoy the watch and if anything else comes up please don't hesitate to get in touch. We're always here at contact@grademobile.co.uk.
Best,
Grade Mobile Customer Support Team
I ordered Apple Watch it came in good…
I ordered Apple Watch it came in good time but was too big for me. I sent it back and had an email asking me what I’d like to do next ie refund, replacement etc. I found it all seamless and very good customer service
21 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Gaye,
Really glad the return process was seamless — that's exactly how it should feel when something isn't quite right!
Sometimes a size just isn't the right fit and we want to make sure resolving that is as easy as the original purchase. Really pleased the customer service came through for you and we hope to find you the perfect watch whenever you're ready!
Best,
Grade Mobile Customer Support Team
Watch with 70% battery life and broken…
Watch with 70% battery life and broken strap sent. Order 380695
Still awaiting a strap 2 weeks on which they had initially said was dispatched
15 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
We're really sorry to hear this — a 70% battery on a device that guarantees at least 80% and a broken strap is not acceptable, and waiting two weeks for a replacement strap that was said to have been dispatched makes it worse.
We want to get both of these sorted for you urgently. Please get in touch at contact@grademobile.co.uk with your order reference and we'll look into the strap dispatch as a priority and address the battery issue under our guarantee.
We apologise for the inconvenience caused and will make sure this is resolved quickly.
Best,
Grade Mobile Customer Support Team
Great phone
Great phone, great price and very fast delivery. All fine with the phone till now and no issues.
4 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Great phone, great price and fast delivery with no issues — that's the full set! Thank you for sharing.
Hope it keeps impressing you and we look forward to seeing you again whenever you're ready for the next upgrade!
Best,
Grade Mobile Customer Support Team
Really good
Really good, ordered it in the morning and was with me the following day.
Really competitive price too - recommend.
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Garry,
Ordered in the morning and with you the following day — that's the kind of speed that speaks for itself! Really glad the price was competitive too.
Thank you for the recommendation and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
18905223- ordered an excellent…
18905223- ordered an excellent condition watch, came with loads of marks and lacquer peel, dirt in the speakers. Asked for a replacement as it wasn’t up to the standard that I paid for, went through the hassle of returning the watch and waited for a new one, for the same one to be sent back to me. Couldn’t write it. Safe to say a full refund has been requested. My 8 year old Apple Watch that I’m replacing is in better condition than the one I kept receiving. Service has been good however and speedy. Helpful to resolve the problem
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
We're really sorry to read this — receiving the same watch back after going through the hassle of a return is completely unacceptable and we sincerely apologise.
Marks, lacquer peel and dirt in the speakers on an excellent condition listing is not the standard we hold ourselves to, and to then have the same device returned rather than a genuine replacement is something we're embarrassed by and will be investigating internally.
We're glad the team has been helpful and responsive throughout, and we want to make sure your full refund request is processed without any further delay. Please get in touch at contact@grademobile.co.uk with your order reference if you haven't already heard back and we'll treat this as an absolute priority.
We're sorry for the frustration this has caused.
Best,
Grade Mobile Customer Support Team
The process was very simple
The process was very simple. When I received my initial quote, I asked for a counter offer which was accepted straight away. I would recommend.
Order number - 277442
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi George,
Simple process, counter offer accepted straight away and a recommendation to follow — really glad it all came together!
That's exactly how the process should feel and we're pleased the flexibility was there when you needed it. Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Mixed experience
Initial postage pack never arrived delaying the process as I had to chase it up and actual valuations end up for lower than the initial quote (more than 3x) but I imagine that is similar across all companies. Rest of the process was straightforward and efficient.
Leave this review as I was incentivised by Grade Mobile to provide a constructive review, but it was not conditional on being positive.
Updated to add order number - 276550
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a balanced and honest review — we genuinely appreciate it.
We're sorry the initial postage pack didn't arrive and that you had to chase it up — that delay is frustrating and not the experience we want. On the valuation, a drop of more than 3x from the initial quote is significant and we'd like to understand the reasoning behind it. Please get in touch at contact@grademobile.co.uk with your order reference and we'll have it reviewed.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
Really glad the rest of the process felt straightforward and we hope to give you a much smoother experience next time!
Best,
Grade Mobile Customer Support Team
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