Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- #56 of 73 best companies in Mobile Phone Shop
- #17 of 24 best companies in Cell phone recycling and unlocking service
- #35 of 36 best companies in Leasing service
- #32 of 35 best companies in Mobile network operator
- #16 of 18 best companies in Mobile phone repair shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment was quick BUT they massively… GMB277289
Payment was quick BUT they massively reduced my offer when I know phone was in excellent condition they downgraded it to average so be aware as it was perfect with 100% battery capacity and only 156 charge cycles! Communication average order GMB277289
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Victoria,
Thank you for sharing this and we're glad the payment came through quickly.
We're sorry the device was downgraded to average when you describe a phone in excellent condition with 100% battery and only 156 charge cycles. Those are strong metrics and a downgrade to average on those grounds does seem significant. We'd like to look into the specific inspection findings for your order.
Please get in touch at contact@grademobile.co.uk with your order reference and any supporting photos and we'll have this reviewed by a senior member of the team as a priority.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
Best,
Grade Mobile Customer Support Team
Really easy to deal with and gave me…
Really easy to deal with and gave me the price quoted.
1 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Juliette,
Easy to deal with and paid exactly what was quoted — that's the Grade Mobile promise and we're really glad it delivered! Thank you.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Watch was in fantastic condition
Watch was in fantastic condition, exactly as described. Small issue with strap that was provided but that was sorted promptly with no fuss
12 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Paddy,
Fantastic condition, exactly as described and a strap issue sorted promptly without any fuss — that's the Grade Mobile experience from start to finish! Thank you for sharing.
Really glad it all came together well and we hope you're enjoying the watch. See you next time!
Best,
Grade Mobile Customer Support Team
Excellent service.
Up to date everything very easy to do happy with prompt response.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Brenda,
Kept up to date, easy throughout and prompt responses — really glad it all felt effortless! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Great service
Communication was great from the get go. It was so easy to organise and so many options for free postage. Within 2 days my pack had arrived and been posted back. Another day I had received my payment. So easy to use. Order number - 277082
20 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Pack arrived, posted back and payment received — all within just a few days. That's the seamless experience we work hard to deliver!
Great communication, easy to organise and free postage options — really glad it all came together so smoothly. Thank you for sharing and hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
They are bestttt
They are bestttt , their giveaway are best moree thingsssss but I just say best ever
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Best ever — we'll take all the extra letters too! Thank you so much. 😊
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Good for you — that's good for us too! 👍 Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
I’m still new to grade mobile and I’m…
I’m still new to grade mobile and I’m still 13 that want to win this free giveaway but I know they were really good for there costumer, I think my auntie bought a phone from this company and she loves there services, that’s how I know this is really good, they also have good and affordable price and that help people afford what phone they want.
26 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you so much for the kind words — and it's great to hear your auntie is happy with her phone!
Good luck with the giveaway and we hope to see you and your family back with us again soon!
Best,
Grade Mobile Customer Support Team
There authencity is just heavenly..
There authencity is just heavenly... Love love and lots of love grade mobile ❤️❤️
1 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Heavenly authenticity — we'll take that as the highest compliment! Love love and lots of love right back at you ❤️
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Great is what we're here for — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
i want to win giveaway it was too good…
i want to win giveaway it was too good i hope i am da real winner and i hope it was totatally free of cost
26 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fingers crossed for you — good luck! 🤞
We hope to welcome you as a customer soon and show you what Grade Mobile is all about. Watch this space!
Best,
Grade Mobile Customer Support Team
Really happy with new phone arrived the…
Really happy with new phone arrived the next day
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Happy with the new phone and on your doorstep the next day — brilliant! Thank you.
Enjoy it and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
The only positive thing was the speedy…
GMB276701
The only positive thing was the speedy payment!!
Sent my phone back on a valuation of up to £301, this is where they get you. Initially was offered £190?! WTF questioned this and counter offered. Was Initially told it was because scarthes not visible from arms length, dent in corner and general wear and tear. I offered that it had been in a case and screen protector had been on since day 1 so not sure how they come to this so I asked for photos of said damage. None forthcoming but the next email mentioned battery performance again not mentioned prior. Getting nowhere with time to accept running out I accepted the £195 as couldn't trust tgat they would send it back as carefully packaged as I had sent to them.
In my last email I sent them photos of the phone prior to sending and of me packaging the phone to show the condition.
Attempts to call were fruitless as the phoneline doesn't work. Emails are answered but when you have a clock ticking it would be helpful to talk to someone.
Overall not the best experience and certainly will not be recommending or using them again!!
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Sarah,
Thank you for such a detailed account and we're genuinely sorry the experience left you feeling this way.
We want to address your points honestly. When damage is cited as a reason for a revised offer, photographic evidence should be available on request — if that wasn't provided to you, that's something we need to address internally and we apologise for it. The fact that the reason then shifted from scratches and wear to battery performance without prior mention is also something we take seriously.
You're right that our trade-in service operates via email only, and we understand how frustrating that feels when a clock is ticking on an offer. We're actively looking at how we can improve the urgency of responses in time-sensitive situations.
We can see you sent photos of the phone's condition prior to sending — that's exactly the kind of evidence we should have reviewed before the offer was finalised. Please get in touch at contact@grademobile.co.uk with your order reference and those photos and we'll have a senior member of the team look into this properly.
We're sorry we fell short on this occasion.
Best,
Grade Mobile Customer Support Team
Excellent company to deal with
Excellent company to deal with. Fast inspection of my devices. A valid revised off due to minor defects.
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fast inspection, a valid revised offer and excellent to deal with — really glad the process felt fair and transparent! Thank you.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Honest and reliable — two things we never compromise on. Thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
You had no choice to grade your phone…
You had no choice to grade your phone what the criteria was just a quote of the max price. The send package was quick and the “heads up” that the phone was received. Then after the review you halved the price, when i asked for a further review the price went up by 30% . Why not give the seller the option to fill in your criteria as then give a more accurate valuation. Which would save the sellers time
17 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such constructive and specific feedback — this is genuinely useful.
Your suggestion about giving sellers the option to fill in the grading criteria upfront for a more accurate initial valuation is a really valid one and something we'll be taking on board. It would absolutely help set more realistic expectations on both sides and save time in the process.
We're glad the counter offer process ultimately got you to a better figure and that the pack and communication were prompt. We're sorry the initial revised offer was such a significant drop — we hear your frustration.
For future reference, booking directly through our website rather than through a comparison site does give a clearer picture of how our grading criteria works upfront.
Thank you again for the thoughtful suggestion.
Best,
Grade Mobile Customer Support Team
Absolutely brilliant service Thankyou…
Absolutely brilliant service Thankyou so much Georgia absolutely love my Apple Watch and v easy to set up.
Could not recommend Grade mobile more if your looking for refurbished apple.
Thankyou
25 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Absolutely brilliant — we'll pass your thanks on to Georgia, she'll be thrilled to hear this!
Love the Apple Watch, easy to set up and a glowing recommendation for anyone looking for refurbished Apple — that's the Grade Mobile experience in a nutshell. Really glad it all came together so well for you.
Thank you and see you next time!
Best,
Grade Mobile Customer Support Team
Wouldn’t recommend
Quoted £112, then offered just £15 once they received my phone. It didn’t really feel worth sending it in for that. Once you’ve posted your device, they know most people won’t want the hassle of having it returned and starting the process all over again.
To be fair, I challenged the valuation and managed to negotiate them up to £30, but even that was nowhere near what I believe the phone was worth. The condition was excellent.
I’ve noticed that, in response to other reviews, Grade Mobile often say customers should go directly to them rather than using comparison sites if they want a more accurate quote. I don’t think that’s really acceptable. Most people only discover the company because of those comparison sites. If they’re happy for those sites to advertise much higher offers, they should be prepared to honour something much closer to them. Otherwise, it just feels like those headline prices don’t reflect what customers can realistically expect.
The one positive is that, once we’d agreed the revised amount, the £30 was paid promptly. Shame I wasn’t the one left feeling pleased with the outcome.
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a considered and well-articulated review — you raise points that genuinely deserve a thoughtful response rather than a standard reply.
A drop from £112 to £15 on a phone you describe as excellent condition is significant, and we're sorry the negotiation only got you to £30. We understand why that felt deeply unsatisfying.
You're right to challenge the comparison site point and we hear you. You found us through a comparison site — that's a perfectly reasonable way to discover us — and the experience you received should reflect the same transparency regardless of how you arrived. We acknowledge that the gap between headline comparison prices and final offers is something we need to address more openly, not just redirect customers away from. That's fair criticism and we're taking it seriously internally.
We're sorry we didn't get this right for you and we appreciate you being so direct about it. If you'd like us to review your inspection findings, please do get in touch at contact@grademobile.co.uk with your order reference.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Very good and recommended — short, sweet and exactly what we like to hear! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Damage exceeded description
I was pleased to discover the watch can be fully charged to 100% despite being pre owned
Be prepared for a lack of literature in the pack there was nothing however is this really required when all all required information is available online
The watch I preferred was described as good , it was anything but . As described I expected to see some obvious scratches however the watch looked like the edge had been dragged across a brick wall
I provided photos and returned the product without any fuss from the company who issued a full refund promptly
No issue with the company integrity however on this occasion the product did not meet the description given
16 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Emma,
Thank you for such an honest and balanced review — and for acknowledging our integrity even when the product itself fell short.
We're really sorry the watch didn't match its description. The way you've described the damage makes clear it was well beyond what "good" condition should ever mean and that's a grading inconsistency we take seriously internally.
We're glad the return process was smooth and the refund came through promptly — that's the least we could do. Your feedback on the grading genuinely helps us improve and we hope to have the chance to give you a much better experience if you choose to shop with us again.
Best,
Grade Mobile Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.