Grafomap Reviews 1,146

The maps are really beautiful and high quality. They look as good in person as they did online! I bought one for myself - my hometown and three as a Christmas gift for my son - places he’s lived - to spruce up his living room or dining room. I purchased the hangers that were offered on the site as well. They were delivered (very well wrapped) in about 3 1/2 weeks.

Nothing received after 1month of waiting.

The quality of the map wasn't that great. The print was a bit blurry so I feel it's way overpriced for what you get. Shipping was fast though.

I have not received this item, despite the fact that USPS says a shipping label was created on October 19.

Significant difference between what is advertised and depicted in the site versus what you receive by mail. The framing of the picture is decent.

Some examples of differences:
1. Actual image is grainy and pixelated when printed
2. Icons (eg. The heart) are MUCH larger than what appear on the site

The price relative to the quality of the product is mismatched. I would not purchase another one

I placed my order two weeks ago and while I was pleased to receive a shipping notification two days later, it's now been two weeks and when I check the USPS website it says they are "awaiting item." I emailed Grafomap a week ago and received a very generic shipping email that blamed USPS even though their website indicates they have not received my product from the company. Frustrating to say the least.

Usps tracking shows that my maps haven’t been shipped out when this survey is sent. Too slow.

Poor quality and no easy way to talk to them about problems. Sent 2 messages with no response or help. There are other services like this. Don't buy from this company. Have filed dispute with cc co.

Modern touch to the map. Love the quality and print job. Excited to display this!

I can't speak to the quality of the product, but my interactions with customer service have been very bizarre and very frustrating. After being notified that my order would be delayed (after paying extra for shipping), I immediately wrote to the Grafomap team, and asked to cancel my order and be issued a refund - I was under a timeline that their website said they would meet...they didn't (I get that things happen). Though I emailed them immediately after receiving that message, they got back to me saying that they're still going to ship the items, but that I should destroy the products they send to me, take a picture of them, and then send that picture to the Grafomap team so they could then process my refund - I wish I could include a screenshot here but I'd be happy to verify my experience elsewhere. Would it not be easier for everyone if my order was cancelled? Nothing would have to be sent and I could receive a refund. I'm very skeptical about this and quite frustrated. I will be getting in touch with my credit card company about the charge.

UPDATE: I received help from the Grafomap team to get a quick refund. Thank you to them.

I love it!! So beautiful, great quality... and incredible service! I’m in Love with my Handger Poster.

Beautiful map and just what I was looking for. It was great that you could customize it and it looks beautiful out of the package.

Grafo map was amazing, I overlooked a mistake on the proposal and they still replaced it even after the first order arrived. Great customer service!

The maps are amazing, we love them and will definitely be buying more. The service was also very quick if you need a quick present

UPDATED AND REVISED REVIEW:
After one reprint and a promised second reprint, the 4 month saga is finally over. At least they sent me a full refund. From misspelled city name to damaged frame in shipping to now having the print file be "corrupted" I should have just ordered from somewhere else.

I'm absolutely in love with the map.
Very good quality and design

Poster was delivered super fast and it was even cuter and better quality then I expected. We are really happy with it and look forward to having this keepsake forever

I ordered a map and wasn't on a tight timeframe but received an email from Grafomap letting me know that my order would be delayed. No big deal. I responded to ask what the timeframe may be. A "Customer Service" person named Cody Stoler responded to chastise me about my order and to let me know that if I wanted it faster I should have requested expedited shipping. Let's just say I cancelled my order. Never work with this company - they suck. Still no reply on my refund request. DO NOT ORDER. There are other folks who provide real customer support. Go to Etsy - there are vendors that you can get the same - if not better - way cheaper.

I have had an excellent experience with Grafomap’s customer service and I haven’t even placed my order yet! I had a few questions prior to ordering and was contacted by a very friendly and helpful agent by the name of Cody who went above and beyond within an hour of my message to them. That alone gives me the confidence this is a great company whose products will likely be as great as their service! Thank you Cody!