Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to he... See more
Company replied
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... See more
Company replied
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situat... See more
Company replied
Company details
Written by the company
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contact info
38 W Gorgie Parks, EH14 1UT, Edinburgh, United Kingdom
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4.5
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Darren and Raj and…
Great service from Darren and Raj and the rest of the team at grafter. They have gone above and beyond and made it a pleasant experience. Thank you
14 January 2026
Unprompted review
Reply from Grafterr
Thank you for the lovely review! Darren, Raj, and the rest of the team will be thrilled to hear this.
Going above and beyond is exactly what we aim for, glad it made for a pleasant experience. We're here whenever you need us!
Team Grafterr 💙
The service is always fast and…
The service is always fast and available when ever we need it. Sai raj took the matter and solved it on the busy weekend and was very happy.
13 December 2025
Unprompted review
Reply from Grafterr
Thank you for the kind words! Fast, reliable support whenever you need it, especially during a busy weekend , is exactly what we pride ourselves on.
Great to hear everything was sorted quickly. We're always here!
Team Grafterr 💙
Super efficient resolved my problems…
Super efficient resolved my problems very quickly.
13 December 2025
Unprompted review
Reply from Grafterr
Thank you for the kind words, quick and efficient is exactly what we aim for! We're here whenever you need us.
Team Grafterr 💙
Great work by Johnathan taking care…
Great work by Johnathan taking care when problems arise. Spoke us through step by step about how to get us back up and running
28 November 2025
Unprompted review
Reply from Grafterr
Thank you for the great review! Getting you back up and running quickly is exactly what we're here for. We're always on hand if you need us!
Team Grafterr 💙
Amazing team really quick at responding…
Amazing team really quick at responding pleasure to work with
20 November 2025
Unprompted review
Reply from Grafterr
Thank you for the kind words, quick responses and a great experience is what we always aim for. A pleasure working with you too!
Team Grafterr 💙
Jonathan
First of all, thank you, Jonathan, for helping us with our system updates. You provided excellent service and dedicated your valuable time to assist us. We truly appreciate your support. Thank you.
14 November 2025
Unprompted review
Reply from Grafterr
Thank you for the kind words! This is exactly the standard we hold our support team to, dedicated, thorough, and always making sure you're fully taken care of.
We're proud to have a team that delivers that consistently. We're here whenever you need us!
Team Grafterr 💙
Huge thanks to the Epos Grafterr…
Huge thanks to the Epos Grafterr technician for sorting out our printer connection today. Professional, patient, and quick to identify the issue. Everything is now running smoothly, and their support made a big difference during a busy day.
Highly recommended for anyone needing reliable technical help!
17 November 2025
Unprompted review
Reply from Grafterr
Thank you for the kind words! Getting technical issues sorted quickly during a busy day is exactly what our support team is here for, professional, efficient, and making sure you're back up and running with minimal disruption.
We're proud to deliver that consistently. Highly appreciated!
Team Grafterr 💙
Neil was very informative and new how…
Neil was very informative and new how to handle setup and configuration
14 November 2025
Unprompted review
Reply from Grafterr
Thank you for the review! Knowledgeable, hands-on support during setup and configuration is exactly what we aim to deliver every time. We're here whenever you need us!
Team Grafterr 💙
Great customer service
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to help. There's some things to improve which is normal in this kind of systems and Grafterr team is always happy to listen our suggestions on how they could improve.
I personally mostly work with Raj and let me tell you this guy is amazing. Nothing is to much for him. He is very helpful and patient - and trust me it's very important at his job if it comes to explain things to someone who have very little knowledge about IT. If it's needed he will go with you step by step making sure you understand what you actually doing and how things work. Honestly working with him is a pleasure. Communication is a key and Grafterr team knows about that. 100% recommended.
11 November 2025
Unprompted review
Reply from Grafterr
Thank you so much for your thoughtful review! 🌟
We’re delighted to hear that you have had such a positive experience with Grafterr and that Raj has been so helpful and patient throughout your journey.
Your feedback truly helps us grow and keep improving our system. We really appreciate your support!
Team Grafterr 💙
Excellent excellent service
Excellent excellent service, 24 hour on call to assist with the smallest to the biggest issues you can experience. Can’t thank you enough
8 November 2025
Unprompted review
Reply from Grafterr
We’re thrilled to hear that our 24/7 support has been there for you whenever you needed it.
We truly appreciate your trust and kind words.
Team Grafterr 💙
Mac is exceptional!!!
Name: MAC - what a fantastic customer service advisor, he is the best I’ve ever spoken to. It’s unfortunate that he has to have days off. He is just simply fabulous I wish all customer service agents could be like him. Thanks for all your help and most of all your patience. Sherry.
23 October 2025
Unprompted review
Reply from Grafterr
Thank you so much, Sherry! 🌟
We’re absolutely delighted to hear about your experience, and your kind words will mean a lot to the team.
Team Grafterr 💙
I’ve been a customer with Grafter for…
I’ve been a customer with Grafter for almost a year and can’t fault them at all, of course there’s small issues with any pos system but whenever I’ve had any I’ve been able to contact them straight away and they have been fixed within 5 minutes no matter what time it is
14 October 2025
Unprompted review
Reply from Grafterr
Thank you so much, Fern! 🙏
We really appreciate your continued trust and kind words.
It’s great to hear that our team has been able to resolve any issues quickly and keep things running smoothly for you.
We’re always here to support your business, anytime you need us!
Team Grafterr 💙
Absolutely brilliant assistance on…
Absolutely brilliant assistance on point.
6 October 2025
Unprompted review
Reply from Grafterr
Thank you so much for your kind words! 💙
We’re really glad to hear you had such a great experience with our team, we’ll make sure your feedback is shared with everyone here.
Always happy to help whenever you need us!
Team Grafterr 💙
Very good customer service from Neil
9 October 2025
Unprompted review
Reply from Grafterr
Thank you so much, Claudio! 🙌
We’re really glad to hear you had such a great experience with Neil. We truly appreciate your feedback and your trust in Grafterr.
Team Grafterr 💙
Brilliant system and support
Absolutely love this system, the pos is linked to the mobile app and website so you only have to set everything up once, just takes time to add everything to it but once set up it takes seconds to change items or to take them off sale. Neil my onboarding manager is super helpful nothing is to much trouble and he answered all my questions. The support is second to non most of my support issues and there aren't many was answered the same day usually in a few hours. There's no fobbing off if they haven't got the answer they will find out and get back to you. The admin panel is easy to use and is set out remarkably well, even works well on mobile browsers, the inventory system is basic, it's basically to keep track of how much stock is in the store and the value of discrepancies, it doesn't tell you the value of the stock to work out cost of goods etc for this I have had to set up spreadsheets however it is easy to set up and do stock takes.
7 October 2025
Unprompted review
Reply from Grafterr
Thank you so much for this amazing review, it truly made our day! 💙
We’re thrilled to hear how much you’re enjoying the system and finding value in how everything connects across the POS, website, and mobile app. That’s exactly the experience we aim to deliver.
Insights like yours help us keep improving every part of Grafterr.
Thank you again for taking the time to share your experience and for being part of the Grafterr family!
Team Grafterr 💙
He was very patient and helpful and…
He was very patient and helpful and made it easy to understand.
6 October 2025
Unprompted review
Reply from Grafterr
Thank you for your kind words!
We’re so glad to hear that our team member was patient and made everything easy to understand, that’s exactly the experience we strive to provide.
Team Grafterr 💙
Very helpful and explains everything…
Very helpful and explains everything step by step showing a lot of patiens despite my limited IT knowledge
3 October 2025
Unprompted review
Reply from Grafterr
Thank you so much for your kind words!
We’re really glad to hear that our team could guide you through everything clearly and patiently.
Your feedback means a lot to us, we’re always here to help whenever you need support.
Team Grafterr 💙
Sai Raj was really helpful and…
Sai Raj was really helpful and efficient and got our problem solved straight away. We always get great service from Grafterr and I would recommend them to anyone. Thank you.
4 October 2025
Unprompted review
Reply from Grafterr
Thank you for your lovely feedback!
We’re so pleased to hear that our team was able to resolve your issue quickly and efficiently.
It’s great to know you’re happy with the service, and we truly appreciate your recommendation.
Team Grafterr 💙
Awesome and quick
There was a problem with the self checkout machine, payment machine and printer. They fixed it within less than 5mins. It's really nice and helps us to maintain our customer service and sales.
27 September 2025
Unprompted review
Reply from Grafterr
Thank you for sharing your experience!
We’re delighted to hear that our team was able to resolve the issue so quickly and keep everything running smoothly.
It’s great to know we’re helping you maintain excellent service and sales.
Team Grafterr 💙
Reply from Grafterr
Thank you for your feedback! We’re glad to hear you find the app easy to use.
We’re always working to make it even better for you.
Team Grafterr 💙
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