Grajmax Mobility  Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility equipment supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly, professional service

Couldn't fault the service at all. Great comms, rally helpful with questions, sorted all the DVLA paperwork and provided SAEs as well. Sylwester the courier messaged me frequently to let me know exactly when he was arriving down to the last 10 minutes.
Highly recommended.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Purchased a scooter and it was delivered just two days later. Company certainly care about both the scooters they sell and the customer. Will definitely be the first place to go when I need to purchase a scooter in the future.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable value, quality, and service.

I can't speak high enough of this man and wife team. My purchase and delivery experience has been amazing. So friendly and attentive. I would recommend Grajmax to anyone without any hesitation. Mainly used machines, but they take such care to source scooters that are in great condition, with hardly any mileage on the clock. As such, affordable and great value for money. You won't regret buying your scooter from Grajmax.

UPDATE 1ST JANUARY 2025. I felt compelled to add an update. Gracjan and Marta are an amazing couple. I had an issue with range, and needed a range nearer to the manufacturer advertised range for the King Cobra. (Dog Walking). Gracjan came out to me and brought with him two top quality batteries at 600 quid the pair. He had fitted new batteries at point of sale, but these new ones were twice the price. He spent almost three hours with me. Carried out a full diagnostic and although found no faults he tweaked the controller sensitivity down from the manufacturer default level. The top quality batteries, combined with the tweak, made a massive difference to the range, which is now more than my dog walking needs. I offered to pay the difference but they refused. I can't thank them enough. I recommend Grajmax fully. Great scooters. Low milage. Great value. Unbelievable aftercare customer service. I'm a very happy person. Its my first scooter and its turned my life around. Thankyou again. Steve Lee

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service
Advertised a mobility scooter for sale on market place. Grajmax got in touch and arranged collection.
The gentleman that collected it was very polite and knowledgeable.
Would definitely use company again

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional Friendly Company

We found the advert of the mobility scooter and rang and enquired. We found the company to be very professional and helpful and put no pressure on a sale.

We purchased that evening on line and were contacted the next morning with a prompt delivery date.

Would absolutely recommend this company the scooter was exactly as described and the owners are above friendly, nothing was too much trouble, we would use again without doubt.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, nothing was any problem, scooter VERY nice , very fast efficient delivery if I need another scooter in future I will be back second to none service, many thanks.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Cabin scooter…

I advertised my dads cabin mobility scooter on marketplace and Grajmax collected it in London. As I don't live in London anymore Grajmax dealt with my dad with utmost respect.
Dad called me to say great service from a great guy..highly recommended..😉👍

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly friendly and knowledgeable

Incredibly friendly and knowledgeable. Went above and beyond to show me several scooters that might could fit my requirements. I would certainly recommend anyone looking for a scooter to talk to this company. Prices are great for quality scooters.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Mobility Scooter

Great Mobility Scooter. Better price than anywhere else. Had 4 miles on the clock but was pristine like new.
The communication was great, delivery quick and I am very delighted with the whole experience and service.
Thank you very much.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Brought a Tga breeze with full cover…

Brought a Tga breeze with full cover from here for Father in law.
Can't be happier, although it was used, it had only done 14 miles as stated.
Communication with Marta was excellent, delivery was quick and we were shown how to use on delivery, we paid for delivery and given the distance the charge was justified.
Was afraid Father in law wouldn't use it after the first test run going to shops with him, he was quite shaken by the experience. But he has gone by himself, and is still getting used to it. We set to half speed max which helped and he definitely is happy as walking to shops previously was becoming a struggle for him.
Would happily recommend purchasing from here

4 September 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Grajmax if you…

I would highly recommend Grajmax if you are looking to buy a mobility scooter - the process was seamless from start to finish. Photos of my scooter online were 100% accurate and the condition was first class. They responded really quickly when I had questions to ask and went above and beyond to deliver it to me personally in just 3 days. Paid a bargain price...a small price to pay for gaining back some independence. Can't praise them highly enough...thank you so much!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Sold our late grandads scooter to…

Sold our late grandads scooter to Grajmax, they saw the listing on market place offered a price we were more than happy with. Smooth quick collection at a time that suited us a no hassle transaction, would definitely recommend these guys 👍

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great folk

Good communication. Excellent product. Convenient collection. Graham and Marta sorted my Dad out with a low mileage Abililize Ranger. This model was out of stock everywhere but GrajMax provided.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Mobility scooter purchase.

Scooter arrived today the gentleman explained everything you needed to know on how to operate the scooter very professional and helpful Dad is very pleased with is purchase.Grajmax mobility I would recommend very highly.
Thanks Mark.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Just sold a scooter to Grajmax and…

Just sold a scooter to Grajmax and would highly recommend. They saw the listing on Facebook marketplace and contacted us with a fair and reasonable offer. Much better offer than the other companies we contacted. Came and collected scooter really quickly and paid on collection. Great transaction.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and easy transaction

Sold a Kymco scooter to Grajmax Mobility, this was such an easy process. I sent some pictures and a price was agreed. Gracjan arranged a suitable collection day/time and arrived on time, cash paid and the scooter was loaded on the van.

I called many company’s and Grajmax Mobility paid the best price. All others pay peanuts

Gracjan is such a great person, he really knows his stuff when it comes to mobility scooter, gave me some brilliant advise. Top guy and very knowledgeable.

I would highly recommend contacting Grajmax Mobility if you’re looking to purchase or sell an unwanted mobility scooter.

Thank you so much for such an easy and pleasant transaction.
⭐️⭐️⭐️⭐️⭐️

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Grajmax mobility

Grajmax mobility
Excellent company, I’d recommend it to anybody. Thats looking for a mobility scooter great service and a very helpful gentlemen Explained everything about the mobility scooter that I bought 100/ Percent brilliant

1 September 2024
Unprompted review

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