Grajmax Mobility  Reviews 191

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive knowledge regarding mobility scooters, making interactions smooth and informative. The service is frequently highlighted as exceptional, with many appreciating the professional, caring, and efficient approach from initial contact to delivery. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving their products within a few days, and the products themselves are consistently described as being in excellent, often like-new, condition. However, some customers also noted a minor hiccup with a long-distance delivery, though it eventually arrived as expected. Additionally, one reviewer wondered why the original key fob shown in photos was not provided with their scooter upon delivery.

What people talk about most

Product

Customers had positive experiences with product, often describing items as nearly new, pristine, or in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and caring... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as helpful,... See more

Quality

People report positive experiences with quality, often receiving nearly new or pristine items. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic company to deal with, scooter delivered within 48 hrs. All paperwork filled in and persuaded me that I qualify for VAT relief so saved me several hundreds of pounds. The text books... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

This company are amazing! They have helpful, wonderful staff. Marta helped me with every step, towards delivery of my car. She was more than helpful. Also the gentleman who delivered my car. He explai... See more

Rated 5 out of 5 stars

What can I say, it was lovely dealing with this company they were very helpful and explained everything thoroughly. I am absolutely thrilled with my cabin scooter it’s really smart, delivery was don... See more


Company details

  1. Mobility equipment supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Fabulous Service!

I needed to sell my late fathers mobility scooter, I contacted Grajmax who after a satisfactory appraisal paid my asking price and collected it within a couple of days. An extremely efficient and polite service.
I can highly recommend this company for their high standard of customer relations.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Fantastic people to deal with, very helpful and sell quality scooters, very good service would highly recommend

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Mobility Scooter purchase

From my recent purchasing experience I am happy to give 5 stars. My Mobility Scooter was an ex demonstrator with just a few miles completed and came with a six months warranty. It was in excellent condition. The company are focussed on customer service and were very helpful in answering my questions. I found their website was excellent.
The delivery charge was very reasonable and their courier was on time, efficient and friendly.
I recommend that you look at this business if you are considering purchasing a quality mobility scooter .

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful family business

Collected my Mobility Scooter from Grajmax on Saturday. I firstly was offered a short training session on the scooter and completed a short test drive before I signed to say I was happy to accept the mobility scooter. I had difficulty fitting the scooter on my trailor and Grajmax staff helped me find a solution and strap the scooter down safely. As we were leaving the family come out and waved us off especially his 2 young daughters. I found this company by accident. But I heartfelt recommend them. It was well worth a cold Saturday drive up the M1 to collect this scooter and meet the team and Grajmax.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Sold our scooter

Sold our scooter to Grajmax which we listed on Gumtree, we negotiated a price and agreed a viewing.
Smooth and quick collection, no hassle transaction, would highly recommend this company 👍
Lee

4 January 2025
Unprompted review
Rated 5 out of 5 stars

A rewarding experience.

After a disappointing transaction with a different company I was still looking for a new mobility scooter for my wife, now an early birthday present not a Xmas present as originally intended. Browsing the internet I came across Grajmax Mobility. A family firm, established for about 15 years that seemed to get high ratings. On their website I found not one but two scooters of interest one, a Careco Aviator for my wife, the other a Kymco Maxer which seemed to be ideal for me. Enquiries by phone gave me all the information I wanted, I was impressed by the willingness to provide information and got the impression that this was a company that cared about their customers. I placed an order for both scooters on the 30th December 2024. They were delivered today, the 3rd January 2025, by the company owner himself as his usual courier was still on holiday. That was impressive. The scooters were exactly as described, immaculately presented and worked perfectly when test driven. All accessories were present and documentation was complete. We were assured that if there were any problems all we had to do was phone them. So far Grajmax have met or exceeded every promise and have two very happy customers. I think they can be highly recommended.

3 January 2025
Unprompted review
Rated 4 out of 5 stars

Loving my new mini crosser

Loving my new mini crosser cabin scooter the heater makes going out for a run along the prom in Blackpool a breeze in any weather. And I've even gone to hospital appointments from St annes on sea to Blackpool victoria hospital. Thank you Marta for your support and the speedy delivery right to my door it was everything I wanted. Top marks to you

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Top marks for Marta!

My sister and I helped our Mum to buy a cabin scooter from Grajmax.
Bought practically new and at a great price - Mum is thrilled with her purchase.
Nothing has been too much trouble and a slight technical issue resolved (ours!) very promptly.
Marta has been helpful and engaging throughout the process.
Delivery was within 48hrs of purchase too.
Very happy customers who would highly recommend this company.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with.

An excellent company to deal with. The product was exactly as described and in perfect condition. Their communication was good throughout whether by phone or email. They use very good couriers who delivered within the time frame stated and ensured that the item was delivered without a scratch

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I am very happy to recommend Grajmax…

I am very happy to recommend Grajmax they provide a great service and are very knowledgeable and friendly. We purchased a Traveso shop rider, the price was very good and the machine is in excellent condition. Thank you.

28 November 2024
Unprompted review

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