The original product I ordered was not fit for purpose, but the refund process was fairly simple and I got my discount codes for in store purchase very quickly. Navigating, the website is difficult be... See more
Company replied
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Review summary
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Reviews shaping this summary
At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
Company replied
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?... See more
Company replied
I wanted to order two different items at the same time. I found iit impossible to find a "continue shopping" faciityl in your website.
Company replied
3.5
Average
44k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I love this product and experience is…
I love this product and experience is great also
27 June 2026
Unprompted review
Reply from Grandado
Hi Thomas Brugman,
Thank you for your review.
We're delighted to hear that you love the product and had a great overall experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good customer service
Extremely helpful when I ordered the wrong size product. Thanks
26 June 2026
Unprompted review
Reply from Grandado
Hi karen lucich,
Thank you for your review.
We're happy to hear that our customer service team was able to help you after ordering the wrong size. Thank you for your kind words.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I got a mail that it was delivered but…
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?
But finally i got it so thats why 3 stars
25 June 2026
Unprompted review
Reply from Grandado
Hi Roger Damoiseaux,
Thank you for your review.
We're sorry to hear that the delivery notification did not clearly indicate where your parcel could be collected. We're glad you eventually received it, and we appreciate your feedback as it helps us improve our communication.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Correct part and delivered right on…
Correct part and delivered right on time. Thank you so much, you deserve 5 stars. Thank you again!
25 June 2026
Unprompted review
Reply from Grandado
Hi Sedat Manav,
Thank you for your review.
We're happy to hear that you received the correct part on time and that everything met your expectations. Thank you for your wonderful feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good pricing good products good…
Good pricing good products good ordering system
25 June 2026
Unprompted review
Reply from Grandado
Hi Leandro van Weeren,
Thank you for your review.
We're happy to hear that you were satisfied with the pricing, the products, and the ordering system. Thank you for sharing your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Would give zero if I could
Would give zero if I could. I bought a kettle and checked twice that it would be the colour in the photo as this was different from the description and they assured me it would be. Wrong colour arrived.
25 June 2026
Unprompted review
Reply from Grandado
Hi Annabel Hume,
Thank you for your review.
We're sorry to hear that the kettle arrived in the wrong color despite the clarification you received before ordering. We found your order and will contact you privately by email to review your case further.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I felt very secure with my purchase
I felt very secure with my purchase, and appreciated the security checks. Well done!
25 June 2026
Unprompted review
Reply from Grandado
Hi Christine Bartle,
Thank you for your review.
We're happy to hear that you felt secure during your purchase and appreciated the extra security checks. Thank you for your kind feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Graham West,
Thank you for your review.
We're pleased to hear that you were happy with the fast service and the product, and it's great to know you've chosen to shop with us again. Thank you for your continued trust.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy Transaction
Easy Transaction, Site looks Honest,
Hope i can return if strimmer head / Blade Does not Fir
24 June 2026
Unprompted review
Reply from Grandado
Hi CHRIS CRAIG,
Thank you for your review.
We're glad to hear that the ordering process was easy and that the website gave you a good first impression. We hope the strimmer head fits perfectly and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very easy to use.
23 June 2026
Unprompted review
Reply from Grandado
Hi Doris van Olst,
Thank you for your review.
We're happy to hear that you found the process very easy to use. Thank you for sharing your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Elisabeth Sidler,
Thank you for your review.
We're glad that the ordering process was fast and easy, and we appreciate your suggestion regarding a size guide. Feedback like this helps us improve the shopping experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Keith Morris,
Thank you for your review.
We love your description! We're happy to hear that the experience was simple and perfect for you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I have not received my purchase as yet…
I have not received my purchase as yet but ordering online from you has been simple
22 June 2026
Unprompted review
Reply from Grandado
Hi Marilyn Gallant,
Thank you for your review.
We're glad to hear that placing your order was simple and straightforward. We hope your purchase arrives soon and meets your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Do NOT Purchase from this shop
Do NOT Purchase from this shop. Never able to return or cancel order. Takes long long time to receive products from China 👎🏼👎🏼👎🏼
18 June 2026
Unprompted review
Reply from Grandado
Hi Tita Wan,
Thank you for your review.
We understand if our delivery terms may not be the most convenient for you. Please note that international parcels may take longer to arrive.
However, we want to assure you that your delivery is insured, and we have a customer support team ready to assist you in case of any issues after the delivery time ends.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy and quick to use
22 June 2026
Unprompted review
Reply from Grandado
Hi SITE SUPPLY AUSTRALIA PTY LTD,
Thank you for your review.
We're pleased to hear that you found the process easy and quick to use. Thank you for sharing your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Information displayed clearly cheaply…
Information displayed clearly cheaply shipping
22 June 2026
Unprompted review
Reply from Grandado
Hi Anthony b,
Thank you for your review.
We're glad you found the information clear and appreciated the shipping costs. Thank you for your positive feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Jamal Lewis,
Thank you for your review.
We're happy to hear that the purchasing instructions were easy to follow. Thank you for choosing Grandado.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi JENNIFER SARAN,
Thank you for your review.
We're pleased to hear that you found the checkout process easy to navigate. Thank you for sharing your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The service that Fiona provided was…
The service that Fiona provided was amazing, made life a lot easier.
Thanks Fiona.
18 June 2026
Unprompted review
Reply from Grandado
Hi David Berry,
Thank you for your review.
We're happy to hear that Fiona provided such helpful service and made the process easier for you. We'll be sure to pass along your kind words to her.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Jill Myler,
Thank you for your review.
We're glad that everything has gone smoothly so far. We hope your order arrives soon and that you'll be just as happy with the product.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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