Superb service! Booked for 10am - 2pm slot - phone call the day before to ask if I would be happy for someone to come between 8 - 9am I accepted. They arrived at 8.30am diagnosed the problem and resol... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appointment made at short notice. Engineer arrived as arranged. The first thing I liked was the engineer put on overshoes to protect my carpet. He checked the signal from our existing aerial, which wa... See more
I called Grand Digital around mid-day and they arranged for an engineer to call before 5 o-clock. They phoned me an hour before the engineers visit, to advise the name of the engineer and the expec... See more
Friendly engineer explained everything in simple terms because i'm not very tech savvy. Fixed the problem. Appreciate the Saturday appointment as I work all week.
Company details
- #8 of 15 best companies in Technical service
Written by the company
With 10 years of experience in the home services market, including TV aerial and satellite installation and repair, we’re perfectly placed to ensure you get the best possible service. Over this time, we’ve developed a network of TV aerial & satellite engineers that work safely, professionally, and prioritise customer satisfaction. We understand that finding the right tradesperson to do a job in your home isn’t always straightforward. Grande Digital was created to connect you with experienced engineers; ones you can trust to get the job done quickly and professionally, at a competitive price. Book with confidence through Grande Digital. We only work with engineers that fit the following criteria and vetting process: All health and safety trained including working at height certification. They provide a comprehensive survey and fixed price quotation before commencing work. They are fully insured and all work they undertake is guaranteed. They provide a Full written receipt on completion of work. They provide coverage in their local area. Our customer service team deals with all support aspects so that the engineers can get on with what they do best – solving your TV reception problems.
Contact info
United Kingdom
- grandedigital.co.uk
4.6
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Contacted company yesterday, engineer sent today. Chris (lovely lad) diagnosed problem with my Sky dish straight away. Fixed problem and tested reception signal. I am elderly and disabled and rely on my television to watch the programmes I want to watch. Very satisfied with the outcome including a 10% discount as a pensioner, which was much appreciated. Would highly recommend 😊
23 May 2025
Unprompted review
…great service
Texted ..to ask if I wanted appointment day early..turned out to be better as it was..they kept me in the loop ..gave me quote.and I went ahead ..engineer was polite friendly..did the job in no time..great stuff would recommend..
22 May 2025
Great service from start to finish
Great service from start to finish. The engineer was great, very polite and friendly, and had a vast knowledge of the product. I highly recommend this company and am very pleased with everything.
21 May 2025
Arial fitted.
Kane. The worker. That did work at my house,
was great,very good at his job,polite
and tidy,fast, professional
Thank you...
21 May 2025
Reply from Grande Digital
Good afternoon --
Sorry to read this but obviously its difficult to comment to your review. However, we can see from the booking that we installed a new basic aerial and a discount was applied.
If you would like to add more content to your review we can try and assist you further.
Kind Regards,
The Grande Digital Team
Very good quick and response to phone…
Very good quick and response to phone and call back, on time for engineer and what a pleasant man.thank you.👍
21 May 2025
Highly recommended
Highly recommended good service on time and friendly and had my TV up and running in no time thank you
21 May 2025
The job was a little tricky but the…
The job was a little tricky but the installer took his time and came to a solution which I am very happy with. He explained everything as well
I would definitely use you guys again
Thanks
20 May 2025
Did a reasonable job at an ok price
Did a reasonable job at an ok price. But took a split off from present cable as he couldn't be bothered to put a new cable from aerial in roof as a slightly tight space to reach cable. Works ok though so I guess its ok. Was rather grumpy about replacing old socket as we asked, as all new decor in the room, wanted a new socket, Not that unreasonable. All in all fine.
12 May 2025
I needed an aerial engineer to fix our…
I needed an aerial engineer to fix our aerial to one off our rooms and the technician was excellent and very friendly and helpful
16 May 2025
Janetquin
They let you know when the engineer was coming and his name really quick service everything was explained everything was brilliant
16 May 2025
Very pleased with the new aerial
Lovely Gentlemen called Jay E 9125 turned up on time , took old broken aerial down and did a fantastic job of fitting a new aerial very pleased with outcome
16 May 2025
Very proficient ad polite technician
Very proficient ad polite technician
Explained what was required and subsequent fitting of booster signal boxes
16 May 2025
Quick and professional service
Very quick response and clear options provided for dish repair or replacement. Engineer (Stuart) professional and very pleasant.
13 May 2025
Reply from Grande Digital
Good afternoon --
Thank you so much for the excellent feedback for the engineer who made the visit to your property. It's really appreciated you taking the time to write a review sharing your experience.
Have a great day and thanks again.
Kind Regards,
The Grande Digital Team
Pleasant and efficient service.
14 May 2025
Reply from Grande Digital
Good afternoon --
It's really appreciated by the team that you took the time to write a review and share your experience.
Kind Regards,
The Grande Digital Team
Great communication between the company…
Great communication between the company and myself. No fuss, no pressure pure professionalism.
13 May 2025
Reply from Grande Digital
Good afternoon --
You are very welcome and thank you for considering the services of Grande Digital, it was our absolute pleasure to serve you. Your feedback will be shared with the team and engineer who visited your property.
Kind Regards,
The Grande Digital Team
Fraudulent company
Fraudulent company. Claim on website to be local but engineer was 1hr away. Under pressure reduced price to a third. Engineer tried hard but left both TVs, which had worked, not working. Their receipt said no guarantee and company telephone not answered. Fortunately the engineer had used his own phone so I rang him for help and ha came to partially solve problem. The company uses 3 names which is suspicious.
6 May 2025
Reply from Grande Digital
Good afternoon --
Thank you for sharing your feedback with us. We sincerely apologise for the frustrations and inconvenience you experienced. We understand how disappointing this must have been, and we regret that your experience did not meet the high standards we aim for.
To address your concerns, Grande Digital is indeed a single company, but we occasionally rely on trusted partners to ensure we can fulfil all jobs efficiently. Your comments have been shared with the team, and we will also consult with the engineer who handled your appointment in due course.
Again, we apologise for your experience and thank you for bringing this to our attention.
Kind Regards,
The Grande Digital Team
We had excellent service
We had excellent service. From the word go we were kept in the loop with arrival times etc. The engineer was very pleasant. The price was acceptable All round a very good service.
12 May 2025
Reply from Grande Digital
Good afternoon --
Thank you so much for your kind words and taking the time to share your experience with us! We’re pleased to hear that you were happy with our service, from communication to the engineer’s visit. Providing a seamless and pleasant experience for our customers is always our goal.
If you need any assistance in the future, please don’t hesitate to contact us.
Kind Regards,
The Grande Digital Team
Satellite Dish issue
Issue dealt with in a very efficient & Professional manner.
Most impressed with Technician. He arrived promptly did his assessment.
Then, NO hard sell....explained what problem was & gave me 2 options with costings for my consideration for fixing Satellite dish issue.
He had a very friendly & easy manner.
MOST impressed!
12 May 2025
Reply from Grande Digital
Good afternoon --
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our technician provided you with prompt and professional service while addressing your satellite dish issue. At Grande Digital, we pride ourselves on offering clear explanations and transparent options without any pressure, so it’s wonderful to know this approach resonated with you.
Should you need any further assistance in the future, don’t hesitate to reach out - we’re always here to help. Thanks again for choosing us!
Kind Regards,
The Grande Digital Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.