Grande Digital Reviews 

787
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff for resolving technical issues quickly, ensuring a smooth and pleasant process from start to finish. Reviewers deeply appreciate the prompt response times, noting that technicians consistently arrive on the same day to complete the required work without any trouble. However, some customers also noted significant difficulties when trying to contact the back office and experienced frustrating delays regarding appointment scheduling. Some reviewers were not happy with the overall pricing transparency, mentioning that final costs were unexpectedly higher than what was originally stated.

What people talk about most

Staff

Clients share satisfaction on staff, frequently highlighting friendly, polite, and knowledgeable engineers... See more

Service

People report positive experiences with service, frequently highlighting prompt engineer arrivals and... See more

Price

Reviewers express mixed feelings regarding pricing, with some consumers praising reasonable quotes and... See more

Customer communications

Reviewers express mixed feelings regarding customer communications. While some consumers appreciate helpful... See more

Response time

Customers expressed great satisfaction regarding the swift response time, highlighting that engineers arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service! Booked for 10am - 2pm slot - phone call the day before to ask if I would be happy for someone to come between 8 - 9am I accepted. They arrived at 8.30am diagnosed the problem and resol... See more

Rated 5 out of 5 stars

Appointment made at short notice. Engineer arrived as arranged. The first thing I liked was the engineer put on overshoes to protect my carpet. He checked the signal from our existing aerial, which wa... See more

Rated 5 out of 5 stars

I called Grand Digital around mid-day and they arranged for an engineer to call before 5 o-clock. They phoned me an hour before the engineers visit, to advise the name of the engineer and the expec... See more

Rated 5 out of 5 stars

Friendly engineer explained everything in simple terms because i'm not very tech savvy. Fixed the problem. Appreciate the Saturday appointment as I work all week.


Company details

  1. #8 of 15 best companies in Technical service

Written by the company

With 10 years of experience in the home services market, including TV aerial and satellite installation and repair, we’re perfectly placed to ensure you get the best possible service. Over this time, we’ve developed a network of TV aerial & satellite engineers that work safely, professionally, and prioritise customer satisfaction. We understand that finding the right tradesperson to do a job in your home isn’t always straightforward. Grande Digital was created to connect you with experienced engineers; ones you can trust to get the job done quickly and professionally, at a competitive price. Book with confidence through Grande Digital. We only work with engineers that fit the following criteria and vetting process: All health and safety trained including working at height certification. They provide a comprehensive survey and fixed price quotation before commencing work. They are fully insured and all work they undertake is guaranteed. They provide a Full written receipt on completion of work. They provide coverage in their local area. Our customer service team deals with all support aspects so that the engineers can get on with what they do best – solving your TV reception problems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

787 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(787)

76 reviews in the last 12 months

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Rated 2 out of 5 stars

Sky aerial repair

Installation was efficient and trouble free. Technician was very helpful and professional.
Work was booked for Saturday but never happened.Same again for Monday.Work done on Tuesday. Back office difficult to contact re progress, several calls unanswered,and vague about when work would be done. Let down by poor communication and lack of transparency. Not a good experience

18 November 2025
Rated 5 out of 5 stars

Brilliant service

Engineer came exactly when he said kept informed all the way through very knowledgeable engineer sorted the job in less than an hour definitely recommend the team

18 November 2025
Rated 5 out of 5 stars

Friendly, efficient service

Friendly engineer explained everything in simple terms because i'm not very tech savvy. Fixed the problem. Appreciate the Saturday appointment as I work all week.

15 November 2025
Rated 5 out of 5 stars

Shaun

Shaun - (TV service man), was great.
Excellent in every way, professional, thorough and friendly.
Definately recommend.
Thank you

4 November 2025
Rated 5 out of 5 stars

Aerial move

The technician listened to what I wanted and got on with it the result was a very good picture at not a bad price

29 October 2025
Rated 5 out of 5 stars

Superb service

Superb service! Booked for 10am - 2pm slot - phone call the day before to ask if I would be happy for someone to come between 8 - 9am I accepted. They arrived at 8.30am diagnosed the problem and resolved all within 1hr. Very polite and informative tradesman - will definitely use again and recommend to anyone!

27 October 2025
Rated 4 out of 5 stars

Job done.

Poor start, automated call and voice cancelled scheduled visit due to unforeseen circumstances, promised visit was rescheduled for next day but no time or further contact. My issue was no signal from existing dish into my Freesat. Guy turned up mid morning, identified problem with LNB as not correct for my Freesat, quoted for work there and then, replaced LNB, drilled new hole, fed cables , new connectors and tested box, all okay. Thanks.

15 October 2025

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