Grantham's Reviews 

658
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the professionalism and friendliness of the staff who are always willing to help. Many people appreciate the efficient ordering process, whether online or in-store, and the prompt delivery of their items, often arriving sooner than expected and well-packaged. Reviewers frequently highlight the excellent communication regarding orders and the overall smooth experience from initial inquiry to receiving their products. However, some customers also noted issues with delivery communication, mentioning a lack of tracking information or notification of delivery dates, leading to missed deliveries. A few other people also felt that the after-sales service could be problematic, with some experiencing delays in resolving issues or receiving incorrect items.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as excellent, fantastic, and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Excellent service will definitely recommend and use again. Delivered on time as promised!!!!. I wasn't sure about a few things so rang and a lovely lady named Amanda answered and was extremely helpf... See more

Rated 5 out of 5 stars

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect. Great se... See more


Company details

  1. #8 of 9 best companies in Caravan Dealer
  2. #8 of 8 best companies in Mobile home dealer
  3. #2 of 2 best companies in Mobile Home Supply Shop
  4. #11 of 11 best companies in Caravan Repair Shop
  5. #17 of 20 best companies in Caravan Supply Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(658)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying accessories

My wife and i recently bought a brand new caravan from Granthams and one of the things my wife wanted me to do, was to buy a Grantham’s tow hitch cover.
This can be done online and is dealt with by the amazing Sam - i think - who is an asset to Grantham’s and does everything just so.
Communication was spot on, items were despatched very quickly and it arrived well packaged.
This is the second time i have used their shop and the second time i have had an amazing experience, i will be back to buy more items at some point i am sure.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Sheila Randall was incredibly helpful…

Sheila Randall was incredibly helpful in after-sales with the Elddis Campervan that I purchased. It is reassuring to know that there is someone who appears to genuinely care about customer satisfaction. I had issues with my newly purchased, pre-owned van and required a couple of jobs to be completed before travelling to Europe. This was achieved in time thanks to Sheila & Dean

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Very poor after sales service

This company has serious issues in their after sales service. The admin team, although pleasant, appear have no idea what is happening in the workshop. A complete disconnect between departments. We had work promised to be done but not delivered. Charged for a part that was not required and then asked to pay again for the correct part! Absolute chaos with so many rigid rules and policies instead of common sense. Would not recommend buying from them as their after sales service is abysmal.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of a 2nd Hand Caravan

We recently purchased a 2nd hand caravan. Christian in sales was extremely helpful and knowledgeable. Being new to the caravan world he guided us to a caravan he thought would best suit our family and needs. He was attentive, patient and gave us time to ask a lot of questions.
Grantham's were very honest about the caravan and even picked up there was slight water ingress which they were not happy with and they wanted to address it. This was something we would never have noticed.
Being a 2nd hand caravan there were a couple of minor issues that arose after picking it up.
We were passed on to Shelia in warranty who did a great job in sorting everything out. We are very much looking forward to the Summer and utilising the caravan as much as possible. We would highly recommend Grantham's for purchasing a 2nd caravan and very glad we choose them! We also received a complementary night at a local Caravan Site which was a nice touch and much enjoyed. Thank You Granthams!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for a Thule ladder with…

Was looking for a Thule ladder with magnetic mount. Grantham caravans had it in stock, easily the best price and would deliver it free. It’s just arrived literally 2 days after I ordered it via Parcelforce. Really delighted, great bit of quality kit. Can highly recommend using Grantham Caravans.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

first time use

first time use. easy to order delivery next day and well wrapped and correct order well done

20 February 2026
Unprompted review
Rated 5 out of 5 stars

First Trip Out

First time using our caravan and we couldnt get the water to work and there was a strong smell of gas when turned it on so immediately turned off . We took it back on the sunday to be checked over, we left it with them , the engineers did a full gas check and looked at why we wasnt getting water through. Turns out the gas was fine and we did something wrong regarding the water, thats why we didnt have any . Both things resolved. Not once were me made to feel like we were daft or silly, they understood our worries and knowing we are new to this they put our minds at rest. The staff here are the best, couldnt fault any of them, they feel more like our friends already in the short time of knowing them. Thanks to all of you, mandy & keith henrys.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

sink bowl

Bought a swift sink bowl, honoured their price match and very fast delivery, would definitely recommend this company

28 January 2026
Rated 5 out of 5 stars

Caravan Service

Just had our new Caravan (Last year) Serviced at there Retford Branch ! Friendly Super service kept me informed and updated throughout the whole event !
Shelia and the service team, went above and beyond, would definitely recommend them.
Looking forward to using them again !
We’ve had loads of new caravans over the years, these are certainly the best yet.

11 February 2026
Unprompted review

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