Yorkshire Caravans & Motorhomes Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and friendly, making the entire process pleasant and smooth. The service, product quality, and overall customer service are frequently highlighted as excellent, with many appreciating the efficiency and ease of their interactions. People often commend the personalized approach and the staff's willingness to go above and beyond to assist with inquiries and issues. However, some customers also noted issues with after-sales care, including unaddressed repairs, missing items during handover, and a lack of communication regarding delays. A few people expressed dissatisfaction with the professionalism of some office staff and the difficulty in resolving post-purchase problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service. Many reviewers highlight the helpfulness and friendliness of... See more

Product

Users describe positive interactions with product. Many customers highly recommend the caravans and awnings,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as smooth, lovely, and... See more

Based on these reviews

Rated 5 out of 5 stars

Debbie who we dealt with with our caravan sale was a lovely person extremely knowledgeable and very helpful . Took us through the process smoothly . Very supportive. Also Amanda and Kim in the leisure... See more

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Rated 5 out of 5 stars

Thank you so much to Paul! He went above and beyond again. Helped sort out a little issue we had with lights and nothing was a bother! Also like to thank Ray for letting me batter his head in over mul... See more

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Rated 5 out of 5 stars

We have recently downsized our caravan to fit our needs So we needed a new awning to fit our new caravan. We visited Yorkshire caravans awning section Dave helped by providing professional knowl... See more

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Rated 5 out of 5 stars

Recently bought an A frame replacement cover from Yorkshire Caravans & Motorhomes. Stu was amazing and so helpful. Extremely rapid responses to my emails and support offered throughout. Fantastic pro... See more

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Rated 5 out of 5 stars

We visited the accessories shop yesterday. The staff were very helpful and knowledgeable. We’d recently purchased our first camper van and Toni helped us understand what we needed. James also talked u... See more

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Rated 5 out of 5 stars

Just bought an awning from Yorkshire Caravans awning department. Dave was amazing, no pressure & full of very helpful knowledge. Answered every question I had & had loads of patience with our children... See more

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Rated 1 out of 5 stars

After spending a lot of money on a nearly 1 yr old swift challenger 880 x , the after care has been atrocious.We collected it Tuesday after having some warranty work done which cannot moan about that... See more

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Rated 5 out of 5 stars

Excellent service provided by Emma maud in (admin aftercare) Totally understood our concern and rectified it with no issues ! Bit disappointed the issue we had with the caravan couldn’t be sort... See more

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Rated 5 out of 5 stars

Excellent service from Dave and the awnings team at the NEC show. Opportunity to look at the full range of available awnings, ask as many questions as we needed and compare to others available at th... See more

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Rated 5 out of 5 stars

Debbie has been brilliant from the moment she found us wandering round the used caravan sales area to saying farewell as we left with our new purchase earlier today. She’s friendly, knowledgeable, pro... See more

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Rated 5 out of 5 stars

Amazing service in all areas of the business. From buying our new caravan to the after sales service. Dave in the awning department spent time with us ensuring we got the right awning for our van, h... See more

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Rated 5 out of 5 stars

Today was the day to complete the payment for new caravan. The whole process from viewing to buying was handled by Scott who smoothed out every step. His knowledge, understanding and enthusiasm was r... See more

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Rated 5 out of 5 stars

Exceptional service as we are totally new to caravanning. They listened to our questions, Scott eased any worries and fully explained the whole process and the difference in vans. When we made our cho... See more

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Rated 5 out of 5 stars

Had some warranty work done on our 5 month old coachman laser 855 xtra and what could have potentially been a really stressful experience turned out to be the complete opposite!...All thanks to the am... See more

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Rated 5 out of 5 stars

Debbie was great from start to finish & really made our exchange & purchase a lovely experience. I adored our old caravan & was not sure we needed to upgrade but Debbie found a fabulous van that I hav... See more

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Rated 5 out of 5 stars

Great friendly staff. Always helpful and informative. Bought a new caravan via Debs who was so helpful. Was shown the caravans features during handover by a staff member who was very helpful and ans... See more

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Rated 5 out of 5 stars

I first came across Yorkshire Caravans and Motorhomes on TikTok while scrolling for caravan finds. I originally rang about a caravan I’d seen advertised, but it had unfortunately already sold.... See more

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Rated 5 out of 5 stars

Really helpful staff, answered all the many questions we had regarding an awning we were interested in. Dave made sure our visit was a pleasure, a very friendly member of staff who was not pushy in a... See more

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Rated 5 out of 5 stars

We ordered a new caravan at the end of October and collected on the 20th January. Debbie the salesperson was excellent and answered all of our questions straight away. On handover day Richard was br... See more

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Rated 5 out of 5 stars

We picked up our touring caravan today - we needed to purchase numerous items from the leisure shop. We were well looked after by Amanda and Toni who were very helpful, knowledgeable and friendly,... See more

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Rated 5 out of 5 stars

After searching for the right used Motorhome and visiting numerous centres we always came back to Yorkshire Caravans. From viewing though to purchase nothing was too much trouble. All the staff were... See more

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Rated 5 out of 5 stars

I have just purchased a new Baileys campervan at a great price From Yorkshire Caravans and Motorhomes. The whole process was very smooth, assisted by Liam. Unfortunately for me I do not live close e... See more

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Rated 5 out of 5 stars

The team at Yorkshire Caravans made buying a campervan a really pleasurable experience. Liam looked after the sales process brilliantly; the handover from Richard was comprehensive; and Megan even p... See more

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Rated 5 out of 5 stars

Big thanks to Dom for going above and beyond. He made sure that the wheel lock we wanted to purchase did fit before buying. Also the 2 young women in accessories shop brilliant customer service.

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Rated 1 out of 5 stars

My wife and I visited Yorkshire Caravans on 4th January 2026 with a view to looking at what might suit us for our next caravan. After being on site almost 4 hours deliberating, we decid... See more

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Rated 5 out of 5 stars

Great experience from initial phone enquiry to collection. Debbie is lovely and really helped when we were initially looking at a few vans and answered all our questions, very knowledgable on all mak... See more

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Rated 1 out of 5 stars

Made appointment to see a caravan that we had found online. We had spoken on the phone and also had a video call showing us the van we were interested in. We were initially really happy and ke... See more

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Rated 2 out of 5 stars

I ordered and paid a deposit for a new-to-me (2017) motorhome in November 2025. During a visit to measure the vehicle, I noticed that while it had been parked in storage it appea... See more

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Rated 5 out of 5 stars

Just placed an order for a caravan after several trips deciding. Scott was knowledgeable, incredibly patient with us, helpful and didn't put us under any pressure at all. Most of all when we found the... See more

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Rated 5 out of 5 stars

As always,superb service from the awning department,all the staff go the extra mile and always with a smile. Staff today were James and Peter, both excellent. In the accessory shop, Toni was exception... See more

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Rated 1 out of 5 stars

First of all waited a long time for my enquiry to be responded to then I got a Ridiculous quote for my Motorhome Other dealers offered 21000 But the units are not what I wanted I got offered £1600... See more

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Rated 5 out of 5 stars

Bought a caravan in November 2025, we have only just picked it up January 2026, no the companies fault, when they did the PDI it flagged a fault which they repaired but then it also flagged another fa... See more

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Rated 5 out of 5 stars

Bought a new Adamo 69-4 from Yorkshire Caravans& Motorhomes in September. A few minor niggles and of corse the “Bailey Whistle”. I have to leave a positive review for this company and in particular... See more

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Rated 5 out of 5 stars

Needed a new awning as just bought our new caravan… so we had a look at there awning dept… really good choices… looked around and finally decided on one Telta … Marcus was really helpful with our pur... See more

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Rated 5 out of 5 stars

Went to look at awnings and Dave in the awnings department was both super helpful and super friendly. He was incredibly knowledgeable, did not push us in any way and was the perfect salesman. We will... See more

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Rated 5 out of 5 stars

Great customer service from all the team, no pushy salesman just genuinely friendly. Went to buy an awning and the salesman I. There was extremely helpful sorry didn’t get his name. Remember Peter Fir... See more

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Rated 5 out of 5 stars

Well done YC&M. I ordered (in person) some Isabella products from the Scottish motorhome show in Glasgow. However, I had some queries about something else I wanted to buy. James from YC&M rang me, ans... See more

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Rated 5 out of 5 stars

Paul Wain in sales is a diamond as is Dave in handover, Same goes for the Girl's in the shop and other staff I interacted with. In fact purchasing my first caravan could have not been easier, all the... See more

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Rated 5 out of 5 stars

From Pete Utting at point of sale to the handover team and the wonderful ladies in the leisure accessories shop the service was exceptional. As a newcomer to caravanning the whole team at Yorkshire Ca... See more

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Rated 5 out of 5 stars

Excellent service. Friendly, efficient and professional. Nothing was too much trouble. Grant was amazing and very helpful. I would highly recommend using West Yorkshire Caravans and Motorhome. Great s... See more

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Rated 5 out of 5 stars

We visited a few times before finding the caravan we wanted. All staff were extremely welcoming and helpful but especially Ray was very attentive. He helped with any questions we had and made the whol... See more

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Rated 5 out of 5 stars

From our first contact with Andy at YC&M, right through to collecting our first ever motorhome, yesterday, our experience has been exactly what we hoped for and more. When spending a huge amount of m... See more

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Rated 5 out of 5 stars

We went to buy a caravan and Scott found us something that was better than we could have hoped for. No pressure, just listening to what we wanted. Great experience. Highly recommend

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Rated 1 out of 5 stars

I am quite concerned that you replied to my email without acknowledging that you have not completed the work on the caravan, which was in your possession for two months. Furthermore, you have not addr... See more

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Rated 5 out of 5 stars

We bought a new caravan last year which we later decided wasn’t right for us. We found something more suitable and agreed a trade‑in price, handed our caravan in, and arranged a handover date... See more

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Rated 5 out of 5 stars

Grant was excellent with his communication and explanations. Everything came together as initially agreed with dates and times. Even collected from the train station when we took home the motorhome. D... See more

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Rated 5 out of 5 stars

Would highly recommend this company. We part exchanged our caravan. Debbie or sales person was extremely friendly and made us feel relaxed. The exchange was clear and smooth and we would definitely go... See more

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Rated 5 out of 5 stars

Paul Wain looked after us really well and provided all the advice we needed. I would recommend Yorkshire Caravans to anyone looking to buy a leisure vehicle. We’ll certainly use them going forward.

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Rated 1 out of 5 stars

"I have been trying to reach Managing Director Chris Brown regarding a £19,000 Bailey Phoenix claim with a recurring bed failure. My emails are bouncing and Aftersales says they 'don't handle refunds.... See more

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Rated 1 out of 5 stars

I had an absolutely terrible experience with this company. We purchased a caravan from them in July 2025, and on our way out, we decided to spend the weekend at a local campsite. Up... See more

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Rated 5 out of 5 stars

We were treated well from start to finish, Debbie looked after us and there was no pressure at any point, the pick up of our caravan was great with an explanation of all the systems.

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Rated 5 out of 5 stars

I spoke with Debbie regarding a new caravan and the customer service was nothing short of first class. She was so polite and kind and definitely went the extra mile to help us. Good old fashioned se... See more

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Rated 5 out of 5 stars

I was recommended to speak to Scott Lewin at Yorkshire Motorhomes and I was really impressed with his customer service as well as expert knowledge on the Bailey Motorhome range. Excellent experience... See more

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Rated 5 out of 5 stars

I went into the awning department not knowing what I wanted. I spoke with Dave and he was very knowledgeable and advised me. There was no pressure to buy and he didn't try to sell me the most expensiv... See more

Company replied


Company details

  1. Caravan Dealer

Written by the company

Yorkshire Caravans & Motorhomes is the UK’s oldest and largest independent retailer of Caravans, Motorhomes, Awnings & Leisure accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had a lovely gentleman called Dave…

We had a lovely gentleman called Dave he was very professional and helped us in picking a awning for our caravan he explained about the material of each one and which was the best one to have if you are ever looking to buy a new awning I would definitely recommend going to Yorkshire caravans and motor homes and asking for Dave he also helped us carry the new awning to the car and wished a safe journey home.

21 March 2026
Unprompted review
Yorkshire Caravans & Motorhomes logo

Reply from Yorkshire Caravans & Motorhomes

Hi Sharon,

Thank you for your lovely review.

We’re so happy to hear Dave was able to help you choose the right awning and explain the different options clearly. He’ll really appreciate your kind words, we're glad he made the whole experience such a positive one.

Thank you for the recommendation.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Liam & Peter of the sales were great

Liam & Peter of the sales were great, had a bit of a self made issue the morning after picking my motorhome up with the water feeds, i spoke to Grant of the sales team who told me to bob through and some one from the aftercare team would sort for me! I bobbed through, Ben of the aftercare team came out, 30 seconds and job done!

21 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Jason,

Thank you for your great review.

We’re pleased to hear Liam and Peter looked after you so well, and that Grant and Ben were able to get your water feed issue sorted quickly! It’s great to know the team could help get you back on track so soon after collection.

We really appreciate your feedback.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

5****

Thank you so much to Paul! He went above and beyond again. Helped sort out a little issue we had with lights and nothing was a bother! Also like to thank Ray for letting me batter his head in over multiple messages and sorting out an amazing finance deal! Definitely recommend this duo to anyone who is in search of an amazing caravan!

14 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Annie,

Thank you for such a lovely review.

We’re really pleased Paul was able to help sort the issue with the lights and make everything easy for you. We’ll also make sure Ray sees your kind words for all his help with the finance side too.

They’ll both really appreciate the recommendation.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Amazing service

Paul helped me choose a caravan to fit my monthly budget and got me a van for 21k 4 grand cheaper than anywhere else excellent service all round thankyou so much

14 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Edward,

Thank you for your fantastic review!

We’re so pleased Paul was able to help you find the right caravan to suit your budget and provide such great service throughout. He’ll really appreciate your kind words.

Thank you again for your support.

— Yorkshire Caravans

Rated 5 out of 5 stars

Dominic went over and above to help me…

Dominic went over and above to help me when i was having an issue with my tow bar . I can’t praise him enough . A real credit to your company !

19 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Alison,

Thank you for your kind review.

We’re really pleased to hear Dominic went above and beyond to help with your tow bar issue. He’ll truly appreciate your comments - he’s a real asset to the team.

— Yorkshire Caravans & Motorhomes

Rated 1 out of 5 stars

Bad Service

"I have been trying to reach Managing Director Chris Brown regarding a £19,000 Bailey Phoenix claim with a recurring bed failure. My emails are bouncing and Aftersales says they 'don't handle refunds.' This is a formal rejection under the Consumer Rights Act. Please provide a working email address for legal service immediately.

19 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Nigel,

Thank you for your review.

We are sorry to read of your frustration. Our Aftersales team is aware of the matter and has discussed the issues raised with you. However, as different departments have separate responsibilities and internal processes, Aftersales is not able to deal directly with refund or rejection decisions.

In order for us to fully review the situation and understand all of the details relating to your claim, we would ask that you please contact our Sales Manager, Charles Proctor, directly at charles.proctor@yorkshirecaravans.com. Once he has the full information, he will be able to review the matter and respond accordingly.

Thank you.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff

19 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Carl,

Thank you for your kind review.

We’re pleased to hear you found the team friendly and knowledgeable. We really appreciate your support.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Great service would highly recommend

1 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Ian,

Thank you for your review. We really appreciate your recommendation and are happy to hear you received great service from the team.

We hope to see you again in the future.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Scott is a pleasure to deal with.

We went to buy a caravan and Scott found us something that was better than we could have hoped for. No pressure, just listening to what we wanted. Great experience. Highly recommend

18 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Giles,

Thank you for your lovely review.

We’re so pleased Scott was able to find the right caravan for you and make the whole experience relaxed and enjoyable. He’ll really appreciate your recommendation.

— Yorkshire Caravans

Rated 5 out of 5 stars

Service with a smile

I was served by a lady called kim .she was very helpful and friendly .she looked after me with the discount booklet and helped me with my purchase.

17 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Kieran,

Thank you for your lovely review.

We’re pleased to hear Kim looked after you so well and made your visit a friendly and helpful one. She’ll really appreciate your kind words.

Thanks again for your support.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Debbie who we dealt with with our…

Debbie who we dealt with with our caravan sale was a lovely person extremely knowledgeable and very helpful . Took us through the process smoothly . Very supportive. Also Amanda and Kim in the leisure shop on site where also extremely helpful knowledge and friendly . A very nice smooth lovely experience with Yorkshire caravans & motor homes. Would highly recommend thank you from Mr & Mrs Baldy who bought a Coachman VIP 565 from Yorkshire caravans . Thank you very much to the above people mentioned . 👍

11 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Mr & Mrs Baldy,

Thank you for your wonderful review.

We’re really happy to hear Debbie made your caravan purchase smooth and supportive from start to finish - she’ll be delighted with your kind words. We’ll also pass on your thanks to Amanda and Kim in the leisure shop.

Congratulations on your Coachman VIP 565, and thank you for your recommendation. Wishing you many happy trips ahead! 👍

— Yorkshire Caravans

Rated 5 out of 5 stars

Pete was very helpful and nolagble went…

Pete was very helpful and nolagble went the extra mile to help us out would highly recommend him to our family and friends

16 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Mark,

Thank you for your great review!

We're really happy to hear that Pete was so helpful and went the extra mile for you. He’ll really appreciate your recommendation to family and friends.

- Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

10/10 for James at Yorkshire caravans and motorhomes

I first came across Yorkshire Caravans and Motorhomes on TikTok while scrolling for caravan finds. I originally rang about a caravan I’d seen advertised, but it had unfortunately already sold.

While looking further, I noticed they stocked awnings. We’ve been searching for one for months and had visited a few camping shops, but the customer service elsewhere left us quite underwhelmed.

Today completely changed that. James was fantastic he talked us through everything, gave us plenty of options and patiently answered all my questions. I even told him when he first approached that I wasn’t there to buy… yet we left with an Isabella awning!

The shop is really well stocked and the customer service is the best we’ve experienced in the caravan world. Definitely worth the visit and a big big thank you to James!

10/10 highly recommend! ⭐

15 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Samantha,

Thank you for such a fantastic review.

It’s great to hear you discovered us on TikTok and that your visit lived up to expectations. James will be delighted to know his advice and patience helped you find the right Isabella awning - even if you didn’t plan on buying one that day!

We really appreciate your kind comments about the shop and customer service, and your recommendation means a lot to the team.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Excellent service from Scott

Excellent service from Scott, good recommendation and wasn’t pushy. 10/10 would recommend Scott for your caravan needs

14 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Henry,

Thank you for your great review.

We’re pleased to hear Scott provided excellent service and helpful recommendations without any pressure. He’ll really appreciate the 10/10 and your recommendation.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Went to look for a new caravan 🚐…

Went to look for a new caravan 🚐 couldn't find one but Andy our guy sent us a video of one that had just come in,he knew exactly what we wanted. Flawless experience from start to finish ✨️
Thank you so much Andy

1 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Jacqueline,

Thank you for your fantastic review.

We’re happy to hear that Andy was able to find the right caravan for you and that the video helped you secure it as soon as it arrived. He’ll be delighted to know the experience felt flawless from start to finish.

Thank you again for your kind words and support. 🚐

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Superfast dispatch great item great…

Superfast dispatch great item great price & very well packed great next day delivery by DPD will use again in the future.

9 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi David,

Thank you for your great review.

We’re so glad hear your order arrived quickly, well packed, and at a great price. It’s also great to know the delivery service met expectations.

We look forward to helping you again in the future.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

The warranty representative Emma went…

The warranty representative Emma went above and beyond to assist in putting our issues right.
Her constant and very regular communications were well received by us.

12 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi there,

Thank you for your kind review.

We’re so pleased to hear Emma was able to support you and keep you well informed while resolving the issues. She’ll really appreciate your feedback.

— Yorkshire Caravans & Motorhomes

Rated 5 out of 5 stars

Emma Maud

Hi
I would like to take this opportunity to praise one of your Warranty team Emma Maud what a great Asset she is to your business very helpful and informative when dealing with the issues I have I am in a management role and welcome staff with open arms they don’t come very often but when they do I have learned to hold on tight and don’t let go regardless of the situation she is definitely a keeper
Again THANKS EMMA

11 March 2026
Unprompted review
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Reply from Yorkshire Caravans & Motorhomes

Hi Andrew,

Thank you for taking the time to share such wonderful feedback.

We’re really pleased to hear how helpful and informative Emma has been while assisting you. She’s a valued member of the team and will truly appreciate your kind words.

We’ll be sure to pass your message on to her - thank you again for recognising her efforts.

— Yorkshire Caravans & Motorhomes

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