So far I am very happy with the treatment I've received from the ladies at Gratiae in Georgia. They are more than happy to help and they truly go out of their way to make sure you're satisfied. I real... See more
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See what reviewers are saying
I am so happy with all of the Gratiae products that I have purchased. Besides feeling very light on your face and body, your skin starts looking more radiant and young within a month. I especially lov... See more
Gratiae face serum is a delight from the moment you open it, with a refreshing scent that lingers without being overpowering. Its formula works wonders, leaving your skin feeling luxuriously soft and... See more
I am so happy with Aha Cleansing & Peeling Foam! I've been using it every morning for years and can't live without it. I always recommend this product to all my girlfriends, and they love it too. Grea... See more
Company details
Contact info
1885 Beaver Ridge Cir, STE A, 30071, Norcross, United Kingdom
- 404-492-8133
- customerservice@gratiae-usa.com
- gratiae-usa.com
4.7
Excellent
99 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I paid a lot of money for nothing.
I went to Puerto Rico and was introduced to this product at Beauty Boutique. I purchased the platinum gravity-defiant express V lifting for under the eye. Needless to say it does not work because I was sold a product that was empty.
10 July 2023
Unprompted review
Reply from Gratiae USA
We sincerely appreciate your review, and we're sorry to hear that you had an unsatisfactory experience with one of our products. Your satisfaction is our utmost priority, and we're here to help.
Please note that as an authorized wholesale distributor, we aren't directly connected to individual stores. However, we are committed to assisting you to the best of our ability. To resolve any issues you've encountered, please reach out to us at customerservice@gratiae-usa.com. We'd be delighted to assist you with the product that didn't meet your expectations.
Your feedback is valuable, and we look forward to making things right for you
My young daughter purchased $160 of…
My young daughter purchased $160 of face cream from a kiosk in Miami after feeling pressured by the salesman she advised she was flying back to Mexico the same night with hand luggage only and said she would be able to take through to security as over the liquid limit, he assured her she could as was sealed and had a receipt. My daughter called me after purchased and i advised she wouldn’t get through security and would be confiscated and to go back for a refund, the kiosk refused a refund, I spoke to the kiosk sales person and advised he took complete advantage of a young girl (22) on her own and completely lied to her, but still refused a refund. On arrival at Miami airport he had to put brand new face creams in the bin and has nothing to show for her $160 he should be ashamed of himself and should not pressure young vulnerable girls into buying something he knew she would not be allowed to take through security at the airport
27 June 2023
Unprompted review
Reply from Gratiae USA
We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at customerservice@gratiae-usa.com, and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your satisfaction.
Pricey
Pricey, but this is what my mom always asks for. For birthdays or Christmas's. She is super and loves this products.
17 November 2022
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
The best products
I've been using the Gratiae products for over a year now and, frankly, I'm addicted to them. I especially love the Lifting Facial Serum and the AHA Cleansing and Peeling Foam. I like how my skin feels and looks after using them.
The orders were shipped quickly and delivered by a courier.
It is also very pleasant that a nice gift is attached to each parcel.
The customer support service is very helpful and promptly solves any issues. Thanks!
7 November 2022
Unprompted review
Reply from Gratiae USA
Dear Tatyana ,
Thank you for taking a time to post nice feedback .
its helping us know everything going smooth. Please do not hesitate to contact us for any matterץ
Regards, customer service Gratiae
Gratiae is the best sckin care on market
Best skin care ever. I am 55+ and dryness, redness, saggy skin are gone.
i do recommend the brand. Thank you!
14 November 2022
Unprompted review
Reply from Gratiae USA
Dear Olga ,
Thank you for your nice feedback , we are good to hear that our products has improved your life! Thank you for taking the time to get in touch. Best wishes
My favourite me-time
Very good products Smell fantastic. No more dry skin !!
11 November 2022
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
For sensetive skin
i have sensetive skin and rosacea the gratiae products keep my skin free of any blemishes !!
8 June 2022
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
So overpriced at shoping center and…riga Airport
So overpriced at shoping center and airports,now I see prices online and see so massive difference😡
29 August 2022
Unprompted review
Reply from Gratiae USA
We sincerely apologize for any inconvenience you may have experienced regarding the price difference between our authorized locations and online offerings. We want to clarify that we only authorize sales through our official website, where you can find our products listed with their accurate pricing.
It's important to note that we cannot guarantee the authenticity and quality of products sold outside of our authorized website. We take great care to maintain the highest standards of quality and service through our official channels to ensure our customers receive genuine and high-quality products.
We appreciate your understanding and thank you for choosing to shop with us through our official website and authorized locations, where we can provide you with the best possible products and customer service.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@gratiae-usa.com. We are here to assist you.
Stephanie was so very helpful to help…
Stephanie was so very helpful to help resolve a damaged product occurring during shipping. I love these products! I have enjoying using these face and eye serums for years. Others think I am 10 ’years younger than I am. 😀
4 August 2022
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Anti aging 24 k magic mask noir
Good day. I had the best facial with Shira with the anti aging 24 k miracle mask noir. My skin was glowing after that👌
Natalie
23 November 2021
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Very good products!
25 August 2021
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Gratiae Compassion and Ethics
Gratiae states on its website accommodating refunds for items bought at a kiosk. We have a family member with a diagnosed bipolar disorder and manic episodes who bought over $11K during one such episode. We tried to return the items the very next day, the Kiosk is not willing to work with us. So we reached out to Gratiae Customer Service, and they are also not being helpful. This is a young married couple who cannot afford to be 11K in overdraft. Compassion and understanding would go a long way to showcase this companies ethics and values.
7 July 2021
Unprompted review
Reply from Gratiae USA
Dear Michelle ,
update-08/28/2021
Please contact us or leave us your contact information
*******************
Please accept our apologies for your experience.
I would also like to tell you a little more about our company. We are ONLY the distributors not the owners of the location you purchased from.
Our customers, such as the location you purchased your products from, are independently owned and operated. We do not staff the locations and do not have the authority over them.
Each independent seller has their own return/exchange and refund policies.
Please check at the bottom of your purchase receipt for any refund/exchange policies and contact your location directly.
Please give us a chance to resolve this and email me at customerservice@gratiaecosmetics.com
Please add: "Michelle /trustpilot" to the subject line.
Thank you!
OVERPRICED!!!
It’s a very good product but it’s so over priced in the shopping Center I paid £120 for the mask gel and moisturising cream!! That’s insane when online it’s around £23 pound for on product I would recommend to avoid it all cost when buying at the shopping Center
12 April 2021
Unprompted review
Reply from Gratiae USA
We sincerely apologize for any inconvenience you may have experienced regarding the price difference between our authorized locations and online offerings. We want to clarify that we only authorize sales through our official website, where you can find our products listed with their accurate pricing.
It's important to note that we cannot guarantee the authenticity and quality of products sold outside of our authorized website. We take great care to maintain the highest standards of quality and service through our official channels to ensure our customers receive genuine and high-quality products.
We appreciate your understanding and thank you for choosing to shop with us through our official website and authorized locations, where we can provide you with the best possible products and customer service.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@gratiae-usa.com. We are here to assist you.
I have received first-class assistance…
I have received first-class assistance from Stephanie and I would like to give her stellar review. One of my purchased product was broken, which upset me greatly since I expected it so much. After I called her, I received a prompt email reply with the guarantee that I will receive a new one as soon as possible. The timely assistance is beyond my expectation. Thank you Stephanie, and I will you all the best during this special time.
20 May 2020
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
I changed my mind...
I started having bad opinion on package delivery, as I ordered product on April 4th and did not received anything on April 21st. I sent email to customer service, but their reply finished as junk email, so never noticed they tried to contact me. Stephanie from customer support called me on 23th and told me package was lost at postal office. They just send another package by Fedex with a tracking number. Thanks to Stephanie from customer service :)
23 April 2020
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Packaging is Terrible
The packaging on every product I have seen is terrible. The inserts when existing come broken, seals leak and many times arrive open. Terrible quality control, products are filled to obvious different levels especially the liquid products.
24 February 2020
Unprompted review
Reply from Gratiae USA
Dear Lewis,
We would love to exchange the product for you
so you will get value for the money you paid
************************
Thank you for contacting us. We are truly sorry that the item that you received did not function as promised. We understand your disappointment, and apologize for any inconvenience that this may have caused you.
Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures.
Please give us a chance to resolve this and email me at customer-service@hermetise.com
Please add: "Lewis/trustpilot" to the subject line.
Thank you!
I like the product Gratiae Age Defying
I like the product, lifting facial serum
n age defying multi action sculpt expert n would purchase it again in the future.
Please send my free gift!!!!!
3 February 2020
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Horrendous customer service
Horrendous customer service! As well they charge 500% more for their products at airports than online and refuse to aknowledge the difference!!
Would be great to get an actual e-mail adress that works instead of the one offered below.
4 December 2019
Unprompted review
Reply from Gratiae USA
DEAR CUSTOMER,
Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss their salesmanship practices that you have described..
I would like to send you a free gift package from our company as an apology! :)
Please contact us at : customer-service@gratiaecosmetics.com
Please add: Attn Stephanie/trustpilot" to the subject line.
I was lucky enough to be helped by Stephanie
I was lucky enough to be helped by Stephanie in your Customer Service Department
Everything I requested was taken care of immediately and in a professional ,helpful way
I will certainly continue to use Gratiae products because of the product itself and the fantastic service I received from Stephanie
Thank you very much
Barbara Guiffre
4 April 2019
Unprompted review
Reply from Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Long time but good product.
Finaly after 3 month - I got, what I ordered. It's long time.
But the products are good. I like the product for my hands because it's good and the eye serum is also very good.
1 February 2019
Unprompted review
Reply from Gratiae USA
We greatly appreciate your business and wanted to provide some clarity regarding our shipping process. As a global company, we strive to accommodate the preferences and expectations of our valued customers. However, once we ship out our products, we no longer have direct control over the shipping process.
Shipping times can vary based on factors beyond our control, such as the efficiency of shipping companies, customs processes, and local regulations. We do our utmost to dispatch your orders as quickly as possible and work diligently to ensure timely deliveries.
While we make every effort to meet your expectations, it's important to understand that we cannot guarantee specific delivery times once the product is in the hands of the shipping company. We appreciate your understanding and patience in such matters, and we are committed to continuously improving our shipping services to provide you with the best experience possible.
If you have any further questions or require assistance with your order, please don't hesitate to reach out to our customer support team at customerservice@gratiae-usa.com. We are here to assist you in any way we can.
Thank you for choosing our products.
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