Gravity Fitness Reviews 3,793

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust design of the products, finding them durable and well-made for various exercises and long-term use. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the quick turnaround from order to arrival and regular updates. People also find the overall user experience excellent, noting the ease of assembly and adjustment for various equipment. However, some customers experienced significant dissatisfaction with the delivery process, citing issues like lost packages, unclear tracking, and unhelpful support from courier services, which undermined their overall experience despite the product quality. A few other people also felt that certain products, like the portable pull-up bar, could be wobbly without an extension kit or were heavy and difficult to carry when disassembled.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made, robust,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as top-notch,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, with many praising the quick and efficient delivery, often... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of assembly and setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change... See more

Company replied

Rated 5 out of 5 stars

I’ve used Gravity Fitness for quite a bit of my home kit. The pull-up rig (that can be used for lots of different exercises such as dips etc, I’ve got the wooden gymnastic rings, paralette bars, tap... See more

Company replied

Rated 5 out of 5 stars

Well designed, rock solid and bullet-proof products, at good prices…. all delivered quickly and efficiently. Perfect for my Calisthenics journey…. My only critique is that some of the build instru... See more

Company replied

Rated 5 out of 5 stars

I purchased the elbow compreson sleeves to help with an injury that keeps persisting and effecting my handstand press training, aswell as other press movements. They are brilliant and really make a di... See more

Company replied


4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Customer for life

Super High Quality Items. Really impressed with the Dragon Ball Z Collab Weight Vest in particular, I've had multiple weight vests in the past but this one is worth every penny. However, this review is 5 stars more so because of their customer service. I bought multiple items and I wasn't happy with one of them in which I contacted them via email and received a response the next morning and arranged for a collection the morning after. Everything was really quick and cordial. Special thank you to Lydia and Vicky. I was considering other calisthenics brands for other equipment in the future but I will definitely stay with Gravity Fitness if they have what I need.

2 February 2026
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Reply from Gravity Fitness

Thanks for the review! Glad to hear you’re impressed with the Dragon Ball Z Collab Weight Vest and that it stood out compared to others you’ve tried. Great to know our team—especially Lydia and Vicky—could sort everything quickly and smoothly. We really appreciate your support and look forward to helping with any future equipment you need.

Rated 5 out of 5 stars

excellent service

fast delivery, good product (Travellettes Small Parallettes )

29 January 2026
Unprompted review
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Reply from Gravity Fitness

Thanks for the great feedback! Glad the Travellettes got to you quickly and are doing the job.

Rated 5 out of 5 stars

Nice product

Yes, yes, yes, trifold mat rocks. Perfect density, good portability and resilience.
Nice product.

28 April 2025
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Reply from Gravity Fitness

Great to hear the trifold mat is doing the job. Good density and easy to move around makes a big difference for floor work. Thanks for the feedback and enjoy your sessions.

Rated 5 out of 5 stars

Great service

Great service! From ordering to delivery it was about 4 days. Unlike some fitness equipment sites, it actually was in stock, was given up to date picking and delivery notifications and arrived as advertised.

I’ve bought the up to 30kg weighted vest. Solid weights, very good quality material and fits perfectly although it does take some getting used to.

Thanks for a great shopping experience.

20 January 2026
Unprompted review
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Reply from Gravity Fitness

That’s great to hear. Always a relief when stock, updates, and delivery all line up as promised. The 30 kg vest is a serious bit of kit too, solid build and a snug fit make a big difference once you’ve spent a bit of time training in it. Thanks for sharing your experience and enjoy putting it to work.

Rated 5 out of 5 stars

Couldn’t be more pleased with the mace…

Couldn’t be more pleased with the mace bells. I’ve purchased the 6kg and 12kg so far. There was a delay with delivery through no fault of gravity fitness, but as soon as I raised it with them, they somehow managed to hurry the delivery along and I got the delivery within a few hours . Great value for money, the product are top quality and will last a lifetime

20 January 2026
Unprompted review
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Reply from Gravity Fitness

That’s brilliant to hear. Sounds like the 6 kg and 12 kg mace bells are already earning their place in your training. Great value, top quality, and built to last is exactly what you want from equipment like that. Glad the team could step in and get things moving quickly too. Thanks for the trust and the feedback.

Rated 2 out of 5 stars

Strong Equipment, Weak Logistics!

Gravity Fitness makes decent training equipment. Unfortunately, their customer service and delivery process appear to be part of an experimental obstacle course — one that the customer must complete alone.

I ordered £180 worth of equipment as a Christmas present for my teenage son. Parcel one was apparently “accepted on delivery,” which was impressive given that no one was home and it was thoughtfully abandoned on the front step like a gym-themed Easter egg.

Parcel two decided to pursue a more adventurous journey. On the second delivery attempt it was meant to be sent to a Yodel/InPost shop, but somehow the address was incomplete on Yodel’s own website. A truly remarkable feat of logistics.

Third time lucky — we finally received the Christmas present mid-January, just in time to celebrate… absolutely nothing. Gravity Fitness customer services rounded off the experience with a heartfelt and deeply reassuring: “Sorry for the inconvenience.” No solution, no ownership, just vibes.

To be clear: the products themselves are fine. But buying them feels like signing up for a test of patience, resilience, and your ability to repeatedly explain the same issue to people who don’t read previous messages.

Needless to say, I won’t be buying again — nor recommending Gravity Fitness to anyone who values reliable delivery, competent support, or Christmas arriving in December.

13 January 2026
Unprompted review
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Reply from Gravity Fitness

Hi Sash,

Thanks for taking the time to leave your review, feedback does mean a lot to us so that we can try to improve any parts of our service.

We do feel the review is a little unfair given the circumstances.
There were indeed two parcels sent, and both tracking numbers were sent to you via email so you would know to expect 2 parcels. We can see that you didn't contact us to advise there were any items missing until 26th December which is a bank holiday so our office was closed on that day. We would recommend all customers purchasing for Christmas presents to check everything over before gifting, just to ensure everything is there and they are the correct items. If you're expecting 2 parcels and only receive 1, then we would recommend contacting us as quickly as possible so that we can chase any missing items before the big day.
The second parcel was reported to be refused upon delivery.

We contacted you again on 30th December to advise we could resend the order and asking for your confirmation but as you were away and not receiving emails, we didn't get a reply until 6th January. We resent the order to your delivery address which you redirected to a Londis which unfortunately was unable to receive the order on your behalf. We resent the order again to an alternative address for you which you asked for on 12th January which finally did get to you.

We can only apologise on behalf of the courier for any delivery issues. We do try our best to assist on behalf of the customer, but the Christmas period unfortunately is a mix of closed offices and an extremely busy network as the depots open and close over the festive period.

We also apologise if you feel we didn't do enough, but we do feel that we offered a solution on multiple occasions and took ownership of the situation right away and dealt with deliveries as best we could.

We are glad to hear you love the equipment, and we hope your son enjoys it also. Maybe in the future you'll try us again and hopefully have a much better delivery experience.

Healthy regards,
Gravity Fitness Support Team

Rated 5 out of 5 stars

Its an excellent chin up bar

²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change anything. You can use it for incline push ups, suspension roll outs. And if that wasn't enough, the customer service team are helpful and most kind.

5 January 2026
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Reply from Gravity Fitness

That’s a great endorsement, especially coming back for another one years later. Says a lot about the design and durability. Love that you’re using it for more than just chin-ups too! And thanks for the kind words about the customer service team, that’ll mean a lot to them.

Rated 5 out of 5 stars

Definitely give them an opportunity

Amazing quality on the few products that I bought so far, definitely will get some more equipment from Gravity fitness in the future. Delivery is faster then I was expecting and so far they’ve been offering me good discounts even being a new buyer to them. Even the app is completely worth to get for anyone into calisthenics.

12 January 2026
Unprompted review
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Reply from Gravity Fitness

That’s brilliant to hear. Really glad the quality, delivery speed, and discounts have all impressed you so far. Great shout on the app too, it’s a solid resource if you’re into calisthenics!

Rated 5 out of 5 stars

I've bought from Gravity Fitness…

I've bought from Gravity Fitness multiple times now. Their gear selection is awesome, prices are fair, shipping is fast, and the quality is always excellent. I'd definitely tell anyone to shop there!

3 December 2025
Unprompted review
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Reply from Gravity Fitness

That’s great to hear , thanks for coming back to us and for the kind words. Really glad the range, pricing, delivery, and quality have all been consistent for you. We appreciate the recommendation and your continued support!

Rated 5 out of 5 stars

Bands Lost and Gravity Fitness made it right!

I ordered the bands and they got lost due to DPD delivering to the wrong address. I informed Gravity Fitness and the representative confirmed the correct address and they resent them. I appreciated them sending them again and they work great. Thanks, I will remember this in the future when buying items for my fitness!

30 December 2025
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Reply from Gravity Fitness

Thanks for taking the time to share this. Sorry the delivery went to the wrong place, but I’m really glad we could get it sorted quickly for you. Great to hear the bands are working well and that the replacement arrived without hassle. We really appreciate you choosing Gravity Fitness and keeping us in mind for future training kit.

Rated 5 out of 5 stars

Quality equipment

Quality equipment, fast shipment, great customer service. Definitely recommend.

31 December 2025
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Reply from Gravity Fitness

Thanks for the feedback. Really pleased to hear you’re happy with the equipment, delivery, and customer service. We appreciate the recommendation and your support.

Rated 5 out of 5 stars

This Company have been very efficient…

This Company have been very efficient with my order and delivery. I’ve had contact with Lydia in Customer support a couple of times and she has been very helpful.

4 January 2026
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Reply from Gravity Fitness

Thanks for taking the time to leave a review. Glad to hear everything ran smoothly with your order and delivery, and that Lydia was able to help when you needed it. We really appreciate the support and hope you enjoy your training with the equipment.

Rated 5 out of 5 stars

parallettes

The quality of the parallettes is excellent, solid and robust. Really happy with my purchase.

2 January 2026
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Reply from Gravity Fitness

Thanks for the great feedback. We’re really glad you’re happy with the parallettes and appreciate you taking the time to leave a review. Solid, robust equipment is exactly what we aim for. 💪

Rated 5 out of 5 stars

Vicky was fantastic

Vicky was fantastic and resolved any issues I had swiftly and fairly.

29 December 2025
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Reply from Gravity Fitness

That’s great to hear! Vicky always goes the extra mile, and it’s awesome she could get everything sorted quickly for you. 💪

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