²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change... See more
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Super High Quality Items. Really impressed with the Dragon Ball Z Collab Weight Vest in particular, I've had multiple weight vests in the past but this one is worth every penny. However, this review is 5 stars more so because of their customer service. I bought multiple items and I wasn't happy with one of them in which I contacted them via email and received a response the next morning and arranged for a collection the morning after. Everything was really quick and cordial. Special thank you to Lydia and Vicky. I was considering other calisthenics brands for other equipment in the future but I will definitely stay with Gravity Fitness if they have what I need.

Reply from Gravity Fitness
fast delivery, good product (Travellettes Small Parallettes )

Reply from Gravity Fitness
Yes, yes, yes, trifold mat rocks. Perfect density, good portability and resilience.
Nice product.

Reply from Gravity Fitness
Great service! From ordering to delivery it was about 4 days. Unlike some fitness equipment sites, it actually was in stock, was given up to date picking and delivery notifications and arrived as advertised.
I’ve bought the up to 30kg weighted vest. Solid weights, very good quality material and fits perfectly although it does take some getting used to.
Thanks for a great shopping experience.

Reply from Gravity Fitness
Couldn’t be more pleased with the mace bells. I’ve purchased the 6kg and 12kg so far. There was a delay with delivery through no fault of gravity fitness, but as soon as I raised it with them, they somehow managed to hurry the delivery along and I got the delivery within a few hours . Great value for money, the product are top quality and will last a lifetime

Reply from Gravity Fitness
Gravity Fitness makes decent training equipment. Unfortunately, their customer service and delivery process appear to be part of an experimental obstacle course — one that the customer must complete alone.
I ordered £180 worth of equipment as a Christmas present for my teenage son. Parcel one was apparently “accepted on delivery,” which was impressive given that no one was home and it was thoughtfully abandoned on the front step like a gym-themed Easter egg.
Parcel two decided to pursue a more adventurous journey. On the second delivery attempt it was meant to be sent to a Yodel/InPost shop, but somehow the address was incomplete on Yodel’s own website. A truly remarkable feat of logistics.
Third time lucky — we finally received the Christmas present mid-January, just in time to celebrate… absolutely nothing. Gravity Fitness customer services rounded off the experience with a heartfelt and deeply reassuring: “Sorry for the inconvenience.” No solution, no ownership, just vibes.
To be clear: the products themselves are fine. But buying them feels like signing up for a test of patience, resilience, and your ability to repeatedly explain the same issue to people who don’t read previous messages.
Needless to say, I won’t be buying again — nor recommending Gravity Fitness to anyone who values reliable delivery, competent support, or Christmas arriving in December.

Reply from Gravity Fitness
²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change anything. You can use it for incline push ups, suspension roll outs. And if that wasn't enough, the customer service team are helpful and most kind.

Reply from Gravity Fitness

Reply from Gravity Fitness
Amazing quality on the few products that I bought so far, definitely will get some more equipment from Gravity fitness in the future. Delivery is faster then I was expecting and so far they’ve been offering me good discounts even being a new buyer to them. Even the app is completely worth to get for anyone into calisthenics.

Reply from Gravity Fitness
I've bought from Gravity Fitness multiple times now. Their gear selection is awesome, prices are fair, shipping is fast, and the quality is always excellent. I'd definitely tell anyone to shop there!

Reply from Gravity Fitness

Reply from Gravity Fitness
I ordered the bands and they got lost due to DPD delivering to the wrong address. I informed Gravity Fitness and the representative confirmed the correct address and they resent them. I appreciated them sending them again and they work great. Thanks, I will remember this in the future when buying items for my fitness!

Reply from Gravity Fitness
Quality equipment, fast shipment, great customer service. Definitely recommend.

Reply from Gravity Fitness
This Company have been very efficient with my order and delivery. I’ve had contact with Lydia in Customer support a couple of times and she has been very helpful.

Reply from Gravity Fitness
The quality of the parallettes is excellent, solid and robust. Really happy with my purchase.

Reply from Gravity Fitness
Vicky was fantastic and resolved any issues I had swiftly and fairly.

Reply from Gravity Fitness
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