Gravityblankets Reviews 

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! Ordered a gravity blanket from UK WEBSITE on 5th December. Was provided with a UK receipt showing VAT paid. Item was finally dispatched 23/12, despite customer services (who were rubbish) telling me I couldn’t cancel order on 14/12 as it had already been dispatched! When item was dispatched it was sent from POLAND! and FedEx billed me a further £40 for a £139 blanket. Gravity blanket had not completed the correct paperwork and the paperwork provided to FedEx showed I had NOT paid VAT. I refused delivery of the item as advised by customer services but still appear to have the customs bill awaiting my
Payment. Awful company, awful customer services and VERY misleading website. UK registered company - SENSO REX….

It is just possible that these people operate within the letter of the law, but they are wholly dishonest humans and they knowingly advertise on a false premise. Their UK registered website, UK phone line, and UK address, all leads you to trust that their explicit claim of “Free shipping on all blankets”. This is nothing short of a lie. They know it, and you should know it too. A blanket advertised and sold for £174.30 arrives in due course. Only AFTER you have signed for it will you then receive the text from FedEx requiring you to pay the additional £48.14. The company reply to any complaint saying that you should reject the parcel, and thereby prompt a refund, but know full well that you cannot recoup your full outlay. It is dishonest, knowingly deceitful, and exploitative. Do not but from such pond life.

Very poor service blanket never delivered. Ordered 13th October 2022 for a birthday present for 28th October. Many emails back and forth as by the beginning of December the blanket still had not been delivered. Every email promised delivery soon, no tracking number or delivery date was ever provided. Eventually they stopped answering emails. No communication at all no blanket delivered. I put the payment into dispute with my credit card. Not heard anything since. Bought a weighted blanket from John Lewis online click and collect had the blanket within two days. Avoid this company they are not based in the UK and do not deliver blankets.

I ordered back in October and still no blanket! I have asked for a refund and there is no response. I have contacted them on instagram, on their chat service and also via email and still nothing. Don't order from them!!

Updated 1 January- I have provided the seller with all my details as requested for a refund and they’ve still not processed my money. Still waiting, hopefully …

Definitely a scam. I ordered in October and have been chasing up- I’ve received nothing to date. I just got a crazy email from them this morning - and they’re still trading. Don’t buy!!!

Dear xx

As a Polish manufacturer of Gravity Blankets, we have received information that not all of you have received your orders or have been refunded as per your request.

We believe we owe you an explanation.

In 2021, we signed a contract and gave exclusive sales rights to an outer company to run our sales platform within the UK.

Until November 16, 2022, the owner and operator of the Gravity UK online store was a British company called Lady Lime Ltd. This very company collected the money for your orders and as we have recently found out, has not fulfilled them so far. Lady Lime Ltd. is responsible for concluding the contract with you and at the same time delivering the goods.

On the 16th of November 2022, we have terminated our cooperation with Lady Lime Ltd.

We did all in our power to fulfil all the pending orders that got stuck due to the lack of settlements with the above-mentioned company with us. For over two weeks now we are tried to recover the debt from the above-mentioned company and at the same time lead to the shipment of your orders or reimbursements.

The owner and representative of Lady Lime Ltd. - Mr xx has deceptively promised that he will take of all the orders, he was supposed to send us tracking numbers, but the contact was broken and to this day we cannot find out what happened to these orders.

We are truly sorry as we ourselves are greatly also affected financially by this situation.

You can find all the contacts available for Lady Lime Ltd. we have gathered below.

We really hope you’ll be able to get through and get your goods that are in the UK in the hands of Mr xx and his company:

NAME: LADY LIME LTD.

COMPANY NUMBER: 14130505

REGISTERED ADDRESS:

128 CITY ROAD

LONDON

EC1V 2NX

TRADING ADDRESSES:

Kemp House

152-160 City Road

LONDON

EC1V 2NX

Best regards,

Pretend to be a uk company then hit their customers with huge vat bills from Poland. I ordered 2 blankets and mine comes to over £80. I will be taking them to a small claims court to get this back.

I ordered a blanket as a gift 5 weeks ago. There is no sign of the package ever getting delivered. The company has been ignoring emails for two weeks.

Horrible company. Ordered in September and never arrived. Have been asking for a refund for months. They have repeatedly lied to me and won’t give me my money back! Don’t order from them!

Edit: interesting that there is always an excuse but still no solution given or even apology. I’ve asked for a refund many times now.

Don't buy thinking you can try for 28 days like they say on the website, we returned our blanket after it had been used for five nights and they refused to refund us.

ABSOLUTE SCAM ORDERED IN OCTOBER NOW DECEMBER NO BLANKET NO RESPONSE FROM EMAILS. AVOID AVOID AVOID.

fantastic blanket for adults. my sleep is much better than it us9to be.
good service and great product. will be recommending

Fantastic blanket & superb service. I will be recommending

Nice and beautiful blanket. Great release for my autistic son. Recommend the shop and the product

If it came on time it Would be 5* review. Although It arrived late I find No words to give my admiration to its quality. My poor sleep improved severely🥳

Triple WOW!
Beautiful 🤩
Great Quality ⭐️
Fast delivery 🚚
Order 181160

Really luxury stuff. Well made. Worth its price. Delivered in 4 weeks.

The company’s website states “The given price does not include duty fees”. The site also makes clear that the blankets are made in Poland and other EU countries. On this basis one would expect to pay UK VAT and Customs Duty. What one would not expect is that the VAT included in the price is VAT charged by the company at the UK rate of 20% against a Polish VAT number, when the export VAT rate in Poland is zero. In effect customers have to pay twice for VAT at the UK rate, once to the company and once to the UK courier. The company has refused to address this issue, simply seeing it as matter for the customer to resolve with the courier company. A very disappointing experience. CAVEAT EMPTOR

Just been caught out by the same no delivery charge scam, website has now gone down as well. delivery just turned up with a £62 import charge and no reply from customer service.

Deceitful. Months after delivery received invoice for taxes and duties from TNT. The website leads you to believe based in UK, not at all, based in Poland. Even stated free delivery. Deep in T&Cs in very small print is the actual truth

I really wish I’d read the reviews here before purchasing. I read a number of positive articles from UK publications and did not realise the products were made in the EU and therefore subject to an import fee. This amounted to £56 in unexpected fees, almost a third of the total of the goods purchased. There is no way I would have bought from this company if I were aware of this.

Upon querying the charge Gravity were quick to point out where on the website this information is contained. However, the onus is on the customer to look for this. There is no reason to go looking for unexpected additional fees.

I can see from numerous reviews here that they are aware of this issue, but they seem to be more concerned with being technically correct rather than providing a positive customer experience.