Gravityblankets Reviews 

BUYER BEWARE.
this is not a UK company, even though it does y prices in GBP & has a UK address. FedEx will send you a customs &tax invoice 6 weeks later for over a third of the cost as they add £20 on top for admin. Gravity blankets don't care that they hide this in their shipping page! It should be clear at check out that you will be receiving an invoice weeks after return limit it up! They are hiding behind the BREXIT fiasco when they could just be up front about costs. DO NOT USE THIS COMPANY IF YOU LIVE IN THE UK. Buy the same quality blanket from a company that has included ALL costs in their qoute!

UK BUYERS BEWARE! You will be charged a customs/VAT/carrier admin fee now that the UK is no longer in the EU. Our order of £149 attracted an extra £84 charge! This wasn't at all clear when placing the order through the Gravity Blanket website. If you don't pay the additional fees, you will be chased by a debt collection company with a robust approach to getting their payment.
I have written to Gravity Blankets suggesting that their website and order process is made clear and transparent about the additional charges. No reply sadly.

I too fell for the “.co.uk” website. I was ‘hit’ with a massive VAT bill after three months. Despite searching their site I could not find any mention of the charge.
If it’s there then it’s hidden somewhere.
So what was NOT an inexpensive product I have paid an extortionate price.
They are obviously aware of this, assuming they read these reviews. This is an extremely underhand practice. Why otherwise would they use a uk domain?

Do not care about existing customers! I bought a blanket with an all year cover. I found this too warm so i have been looking at the summer cover. £69 for a cover for a single bed sized blanket.
If you look at the bundles, to add both covers it adds £20.
I raised this with customer service, asking why a simple cotton cover can cost so much. They fobbed me off saying their blankets were superior made, here's 10% off.
Taking advantage of existing customers and customer service are abrasive and poor. Wouldnt buy from them again, ill be looking elsewhere

My experience matches all of the reviews below. A £150 will come with an £80 import invoice a month or so later. They act in bad faith and whilst there is a vague attempt to say import tax will apply there’s no attempt at all to say it’s more than 50% of the total price of an already expensive product.

Complete rip off and customer service responses to this problem are pitiful.

Total rip off and costs a fortune if you want to return the product.
Also had a debt collector letter saying I had to pay duty for the delivery of £85 on top of the £150 for the shockingly expensive blanket. An absolute disgrace!

AVOID LIKE THE PLAGUE
I feel very cheated by this company, as it has a .co.uk address, mailing address in the Uk, everything on their website in pounds, when I purchased the product.
But don't let this fool you, these items are made in poland so expect there to be £60 in stealth tax added to your bill a month after delivery when the courier company ask you for cash.
You can buy these things in the UK much cheaper and without the hidden stealth charges.
AVOID AVOID AVOID

While the product is fantastic Gravity Blanket's approach to Brexit is to pass all the extra admin and costs onto the customer. Despite paying them VAT as a UK company we then have to pay a large import tariff and £24 in admin fees to FedEx for them covering this cost rather than Gravity Blankets shipping wholesale to themselves. The FedEx fees are also clearly meant for businesses not customers and the entire process is unhelpful to the consumer in every way possible as it seems to rely on you having an existing business account

Though this company appears to be based in the UK, the goods are imported from the EU so you will have to pay incredibly high import fees and admin costs. On a £150 blanket we have to pay import fees and costs of about £60, most of which is an admin fee because customs were not paid in advance - something which we had no option to do and which Gravity Blankets could have handled.

The biggest issue is we seem to have been given a business-facing invoice that we cannot pay and the customer service has been really awful in addressing this. It is causing us a lot of frustration and distress and the customer service staff have literally just said "Brexit has made things confusing" and offered no additional help whatsoever.

In future, I would purchase from third parties like Firebox.com who have already handled importing the goods. The Gravity Blanket products are really good but the company practices are so anti-consumer and customer service has been so truly awful that I could not recommend buying from them at all.

Ordered a gravity blanket and received it much faster than expected (to Denmark). After trying it out for a few weeks, I figured I needed a heavier blanket. I contacted gravityblankets.co.uk on email as advised, and within a day the new blanket was already on it’s way, I got it 3 days later, and a pickup to return the other blanket had been arranged from my adress.
Great service on this, but when trying out the pillow that is promised a 30 day satisfaction guarantee on, I was told I could return it on my own expense... That would cost me more than the pillow, so I’ll just keep it for my dog or something...