Gray-Nicolls Reviews 

Awful quality shirts, logo not even on straight. Customer service non existent and ignoring all correspondence.

I recently bought new batting pads and new wicket-keeping pads for my 15 year old nephew. The quality was excellent, just as I would expect from Gray-Nicolls. DHL carried out the delivery efficiently and politely. Overall, this purchase gave me an excellent experience.

Hat fits a treat and the size guide was spot on.....just need to wear in for the up & coming T20 match at Edgbaston soon! One thing that could be changed is the signed for posting for low value items as I only received it on the FOURTH time of posting as been at work all week & redelivery on the Saturday i was able to accept the parcel in person. Apart from that it was dispatched pretty quickly after payment & I will happily hope with Gray & Nicholls again!

Great website, nice quiet delivery and love the products. Keep it up

Gray-Nicolls sets the bar high with both their exceptional cricket gear and the outstanding after-sales support that follows. A special shoutout to Ellie, whose stellar customer service truly embodies what this brand stands for. The loyalty of their fanbase has never made more sense to me than it does now.

Absolute garbage, first ball to hit the pads ripped them!

Messaged customer service but no reply after 5 days..

Do not buy!

Worst service .Please don't send your valuble bat .My bat worth £750 i payed for full service in one net session my bat broken.£750 +£95 =£845 .Now they said look up there TCS.And
they give 40% discount to use the same service. As a business person money is not the matter.I trust and give my bat .As a player I don't have my bat for 5 weeks .Its really hurts me.
Thankyou
Sanjay

MADE 3 PURCHASES IN THE PAST FEW WEEKS.

SIMPLE AND EASY PROCESS, DELIVERY TO ISLEOF MAN DONE IN 2-3 DAYS OF ORDERING.

EXCELLENT SERVICE DELIVERY CHAPS.

I needed a 2lb cricket bat and linseed oil. Got just that in under three minutes on your site, which was simples to navigate ,as the meerkat says. Recommend to all cricketers ; deal with Gray-Nicolls and be happy.

Suberb 😍 service. On time, very good. Perfect for keeping the sunshine off.

Good delivery feed back and prompt delivery of velocity rubber cricket shoes. They are great and so comfortable.

Fantastic product 👍superb quality

I bought some Clads (they fitted my Kookabarra pads), Velocity Track Trousers Men's Black (selected my exact size and they fit over my thigh guard...id suggest 1 size up if your concerned) and Players 3.0 Black Adult Spike Shoes (spikes came loose and lost 5 despite tightening twice...used thread lock and they have not loosened in 2 games...suggest you use thread lock directly after purchase). All product quality is excellent and from order to delivery i was kept informed and my items were delivered within 3 days

I purchased the Gray Nicolls Mini Game International as a gift for a young child. Unfortunately, the item arrived damaged.

When I contacted customer services, I was told that the product is not intended as a toy, but rather as a display item for a desk or clubhouse. I found this surprising, as the product is clearly advertised as a children’s play set.

I called again the following day and was given the same explanation. Over a month later, the item is still being advertised in the same way, and I am still waiting for my refund.

I would appreciate an update on the status of my refund and clarification on how this product is being marketed, as the current situation is both confusing and disappointing.

Really poor customer service if there is a fault. I purchased a bat for my grandson and it split at his first practice. I have emailed with photo. Called and tried to do the return on line. NO response

Turn around of personalised kit was excellent, and quality is brilliant, compared to another cricket company, would highly recommend

Products look good and are good quality. I just had an issue with the thigh pads which were youth size (I'm an adult), but won't stay in position because the elastic is too stretchy and I can't pull it tight enough to be firmly held in place

Good service, excellent product. I have been using Gray Nicolas go over 20 year. Never had any problem. Customer service v good.

Gray-Nicolls website is easy to use. The range of equipment is excellent and the quality is very good. Speedy delivery and easy facility to return items if there is a problem. Very happy repeat customer.