After about 11 months or so, the motor on one of our blinds stopped working (but the rest were still perfectly fine), and the Graywind support via Whatsapp was truly awesome. They responded quickly an... See more
Company replied
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Review summary
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Fantastic looking, great functionality!!!! They are worth every single penny!! I ordered 2 sheer vertical, motorized blinds, in white stripe, for my bedroom. They are beautiful and work amazing. Custo... See more
Company replied
We have some trapezoidal windows that are more than 10 feet off the floor. Of course the sun comes in them during certain times of the year. We bought shades to cover them. The shades were delive... See more
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I've enjoyed my Graywind blinds for five years. They have retained their functionality and beauty. I did have one problem with one of the zigbee motors after years of service, and Graywind support s... See more
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Company details
- Window treatment store
- also in
- Blinds shop
- Curtain Maker and Retailer
- Curtain Shop
- Decoration and Interior Design Store
- Homewares Shop
About Graywind
Written by the company
Custom Smart Window Treatments
Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Explore Products For Designers For Dealers Why GraywindOur Service Guarantee
Order with confidence
• Worry-Free Fit
• Free Shipping
• Free Fabric Swatches
• Up to 5-Year Warranty
• Professional Measurement & Installation Services
Contact info
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, United States
- (888) 458-0772
- service@graywind.com
- graywind.com
Free Fabric Swatches
4.7
Excellent
258 reviews
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Replied to 100% of negative reviews
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Your replacement remote is extremely difficult …
Your replacement remote is extremely difficult for a person who has little experience with this type of product.
The pairing is time consuming let alone confusing. The programming, we’ll let me say I have yet been able to get it to accept my desired commands considering that there are absolutely no manual nor instructions of how to execute the commands.
While your product is convenient to have, if your remote doesn’t work then a customer has no way to access and control the product.
A reliable and clearly printed manual would have been better than having to look for information on the internet or ChatGPT. Unfortunately as we like and enjoy our purchase it is very unlikely that we would purchase again due to the lack of information provided by your company
27 March 2026
Reply from Graywind
Dear John，
We are very sorry to hear about the difficulties you’ve experienced with the remote. We completely understand how frustrating it can be when pairing and programming is confusing, especially without clear instructions. We sincerely apologize for the inconvenience this has caused.
Our team will contact you shortly to see if there is anything we can do to help resolve the issue and provide guidance so you can fully enjoy your product. We truly appreciate your feedback and hope we can make things right.
Best regards
Graywind team
The company had an error on their end…
The company had an error on their end and canceled my order and told me if I wanted it I needed to pay 4 times the original amount I had paid for!!!! Negative stars if I could
7 May 2026
Unprompted review
Reply from Graywind
Dear Mackenze，
We are very sorry for the inconvenience caused. We understand your frustration.
However, you initially paid $435 for the order, while the total cost for four blinds is $1,848. It is not feasible for us to provide such a large discount. We sincerely apologize for any inconvenience this situation may have caused.
Best regards
Graywind team
Aside from an attractive looking…
Aside from an attractive looking product it’s got to be about the people. Very detailed, responsive and professional!
19 March 2026
Reply from Graywind
Dear Lisa，
Thank you so much for your kind words! We believe great products should always be backed by great people, so it’s wonderful to hear that our team’s detailed, responsive, and professional service made a positive impression. We truly appreciate your support and hope to serve you again in the future!
Best regards
Graywind team
Great communication
Great communication and addressed all my problems. Sent a replacement with no hassle.
7 May 2026
Reply from Graywind
Dear James，
Thank you for your feedback! We’re glad we could address your concerns quickly and provide a hassle-free replacement. Your satisfaction is very important to us, and we appreciate your trust in our service!
Best regards
Graywind team
Great service
Great service, quick responses to any questions, Blinds arrived on time and in perfect condition
7 May 2026
Reply from Graywind
Dear Marylou,
Thank you so much for your kind words! Any more questions, please contact us freely. Have a nice day.
Best regards
Graywind team
I LOVE Graywind
I LOVE Graywind - not only are the products of the highest quality, their customer service is outstanding - prompt, knowledgeable responses with a pleasant demeanor. Because of this I keep coming back and have made multiple purchases starting with my previous home. For my new home, there was no other consideration than come back to Graywind.
7 May 2026
Reply from Graywind
Dear Kenneth，
Thank you so much for your continued support！We’re thrilled to hear that you love both our products and our customer service. It’s wonderful to know that you’ve chosen Graywind again for your new home—your trust and satisfaction mean the world to us. We look forward to serving you for many more homes to come!
Best regards
Graywind team
Ray was so helpful
Ray was so helpful! So patient, so kind. Such a pleasure to buy from. Product is fantastic and works great
22 April 2026
Reply from Graywind
Dear Beata，
Thank you so much for your kind words！We appreciate your support and look forward to serving you again in the future!
Best regards
Graywind team
These curtains are exceptional
These curtains are exceptional. My husband and his brother were able to watch the videos to install them and then I was able to hook them up to our Google home. We purchased them for our bedroom 3 years ago, and then again - purchased them for my father-in-law's living room. He is astounded that they open and close automatically every day. We wanted the double rods (sheers on the inside and then curtains on the outside) and we worked with customer service to create exactly what we needed. For the cost - these are absolutely worth every penny.
19 March 2026
Reply from Graywind
Dear John，
Thank you so much for your wonderful feedback! We’re thrilled to hear that your installation went smoothly. It’s fantastic that you’ve enjoyed them for three years. We’re also glad our customer service team could help you create the perfect double-rod setup. Your satisfaction means the world to us, and we truly appreciate your support and recommendation!
Best regards
Graywind team
Instructions conflicted, but motorized shades work well
Shades were delivered with no damage. Shades were wrapped in the center with paper that said “do not remove until installed”; however, the installation instructions said to remove the foam and activate the battery which could not be done without removing the paper. Had difficulty getting the shades to lock into the mounting brackets. Design needs improvement. Overall, my customer was quite pleased with the three motorized top down-bottom up shades and operation of the remote control.
20 April 2026
Reply from Graywind
Dear Bill，
Thank you for your detailed feedback! We appreciate your notes about the installation process and design—your input helps us improve our instructions and product design. We’ll take this into consideration to make future installations smoother. Thank you again for choosing Graywind!
Best regards
Graywind team
Great Service!
2 May 2026
Reply from Graywind
Dear Patricia，
Thank you so much for your kind feedback.
Have a nice day!
Best regards
Graywind team
Good quality product
20 March 2026
Reply from Graywind
Dear Ruben,
Thank you for your positive feedback! We're so glad to hear you're happy with the quality of the product. We truly appreciate your support and look forward to serving you again in the future!
Best regards
Graywind team
Graywind was wonderful
Graywind was wonderful. The products are nice and the colors are exactly like the samples. When I had problems programming, they set arrange a phone call meeting and we got everything straight. Great job Graywind!
13 March 2026
Reply from Graywind
Dear Janine，
Thank you so much for your fantastic review! Thank you for choosing Graywind—we’re always here to help!
Best regards
Graywind team
Graywind's customer service is top notch!
My experience with Graywind has been wonderful. Their customer service has responded quickly & kindly to all of my questions and concerns.
23 April 2026
Reply from Graywind
Dear Kathryn，
Thank you so much for your kind words!
We’re so glad to hear that our team could address all of your questions and concerns promptly and kindly. Providing excellent support is one of our top priorities, and we truly appreciate you taking the time to share your positive experience.
Thank you for choosing us, and we’re always here if you need anything!
Best regards
Graywind team
Loved our blinds
Loved our blinds! Wonderful quality and customer service was outstanding from placing order, answering questions on install to following up to make sure I was satisfied
1 December 2025
Reply from Graywind
Dear Amber，
Thank you so much for your nice review! Your satisfaction is incredibly important to us, and we truly appreciate your kind words. Thank you for choosing us—we’re here anytime you need us!
Best regards
Graywind team
Give it a little chance…
At first I thought these people dont communicate. But soon enough I asked questions, and all information started coming. Time of production to delivery time. I also noticed box being damaged and contacted them as I found the blind bent. They courtiously provided a new one right away. Thank you for your efficiency
30 April 2026
Reply from Graywind
Dear Bildad，
Thank you so much for your thoughtful review!
We’re glad to hear that once you reached out, everything started coming together smoothly. We always strive to keep communication clear and transparent, and we’re happy we could address your concerns quickly.
We truly appreciate your patience and trust in our team. Thank you again for choosing us!
Best regards
Graywind team
I liked your team but your limited…
I liked your team but your limited color options in single cell light filtering for trapezoid windows made me go to another company
20 April 2026
Reply from Graywind
Dear Larry，
Thank you for your honest feedback—we truly appreciate it.
We’re also genuinely sorry that our limited color options for single cell light filtering trapezoid windows didn’t meet your needs. Your feedback is very valuable and helps us understand where we can improve our product selection.
We’ll be sure to share your comments with our team as we continue expanding our options.
Thank you again for considering us, and we hope to have the opportunity to better serve you in the future.
Best regards
Graywind team
Very helpful to resolve issue with…
Very helpful to resolve issue with uneven blinds. It took a couple of emails but very timely responses,
29 April 2026
Reply from Graywind
Dear Deborah，
Thank you so much for your kind feedback!
We’re glad we could help resolve the issue with your uneven blinds and that our team was able to provide timely support throughout the process. We truly appreciate your patience during the email exchange, and we’re happy we could get everything sorted out for you.
Thank you for choosing us!
Best regards
Graywind team
Motorized half circle shade
Our motorized half circle shade was exactly what we were looking for. It is nice that we can set it up to open and close automatically. It fit the opening perfectly and was easy to install.
9 March 2026
Reply from Graywind
Dear David,
Thank you so much for your wonderful review! Creating high-quality custom solutions that combine style, functionality, and ease of use is exactly what we strive for. We truly appreciate your support and thank you for choosing us!
Best regards
Graywind team
The product is excellent and the…
The product is excellent and the customer service was top notch. We had an issue with the blind and they replaced it without hesitation.
28 April 2026
Reply from Graywind
Dear Lynn，
Thank you so much for your wonderful feedback! Your kind words truly mean a lot to us—thank you for your trust and support!
Best regards
Graywind team
Love the blinds - Replacement motors not so much!
Overall I love the blinds and excellent customer service - replies promptly. However, the ordering of a replacement motor proved to be quite cumbersome. It took me several days to order a new motor via emails and a chat session. The chat session was successful. I believe you should be able to order replacement motors via the website. It would be easier.
27 April 2026
Reply from Graywind
Dear Mary，
Thank you for your honest feedback.
We’re very glad to hear that you love the blinds and have been happy with our customer service and prompt replies. At the same time, we sincerely appreciate you pointing out the difficulty you experienced when ordering a replacement motor. We understand how frustrating it can be when a process takes longer than it should.
Your suggestion is extremely valuable. We’ll be sure to share this feedback with our team as we continue improving our service.
Thank you again for your support and thoughtful recommendation—we truly appreciate it and hope to provide you with an even smoother experience in the future.
Best regards
Graywind team
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