We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... See more
Location
Switch location309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
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See what reviewers are saying
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... See more
When mother nature made our river cruise untenable, GRJ not only made us whole, but covered the cost of non-refundable payments to other travel arrangements. I am highly impressed by the honorable w... See more
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, United States
- 1-877-929-7245
4.7
Excellent
7k reviews
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Best driver of the many I have had
Best driver of the many I have had.
I am a retired D.C. Police, traffic accident investigator.
2 September 2026
Chris was helpful in every way
Chris was helpful in every way. He explained everything clearly and made sure we understood all the details.
3 September 2026
Aldo
Aldo, the tour agent who helped me with a quote for a tour in September 2026 handled my request with clear and direct knowledge of what I wanted. He sent me an email with the quote and in a few hours, we were able to close the deal.
19 August 2026
Luke was helpful and friendly
Luke was helpful and friendly. Looking forward to our trip.
3 September 2026
Took over 1 hr to contact by phone
Took over 1 hr to contact by phone. The rep took our full amount for trip but neglected to tell us there were only single accommodations. We had to call again to contact another person 3 days later to request a refund. We did get our money promptly but this left a bad taste. We tour Alaska railway last year and they were very good and well organized
27 August 2026
Easy to book tour.
1 September 2026
Could not get a response
I registered for a trip on August 31, 2026. I had several questions that I couldn't find the answers to on the website. I attempted to call, but my call was not answered by a person. I submitted a contact report with my question, but did not receive a response.
1 September 2026
Lag time in gettiing back to me about trip
The customer service representative was pleasant and answered my questions. He told me that arrangements would need to be made and not to book travel until I had heard back from them. It has been three business days, and I have not heard whether my trip has been arranged or if adjustments are required. My credit card has been charged for a non-refundable deposit.
30 August 2026
Renaja's patience and expertise made me…
Renaja's patience and expertise made me come back to her specifically to book after dealing with an Amtrak booker with less of a bedside manner.
2 September 2026
Booking our dream vacations was a dream to do.
The Website was very user friendly and easy to navigate
31 August 2026
Grand canyon vacaton
Booking was very easy and the agent was very helpful and answered all my questions
29 August 2026
The customer service representative was…
The customer service representative was attentive and knowledgeable. They made the booking experience easy. They also made sure that I received any discounts that I was entitled to.
2 September 2026
Customer great support.
Customer service answered many of our questions, made great suggestions and provided endless support while we made our decision.
2 September 2026
Excellent phone conversation
Excellent phone conversation. Easily understood and explained.
2 September 2026
The phone reservations went very smoothly
I called the 800 number to reserve and also to follow up - 2 different people - both very helpful.
30 August 2026
Easy to book
1 September 2026
Customer service reps Cameron & Lamine and…
Customer service reps Cameron and Lamine (?) were both very friendly and helpful. Lamine answered some initial questions from my wife. Cameron handled the reservation and questions that I had. It was a pleasure dealing with Cameron. He emailed me everything that he said he would right after our call.
1 September 2026
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