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The Great Wine Co. Reviews 

3,437
•
TrustScore 5 out of 5

4.8

Alcohol Store
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Review summary

Created with AI, based on recent reviews

Evaluating 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's helpfulness and care for their needs. The product selection, including a wide range of wines and spirits, is highly appreciated for its quality and competitive pricing. Reviewers frequently highlight the efficient ordering process and the fast, well-packaged delivery, often arriving sooner than expected and sometimes with free shipping. However, some customers experienced issues with delivery, specifically mentioning problems with the courier DPD, including missed deliveries, incorrect locations, and difficulties with rescheduling or age verification. These isolated incidents led to frustration, with some orders not reaching their intended recipients or arriving too late for special occasions.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and efficient... See more

Product

Customers had positive experiences with product, consistently praising the excellent and exceptional choice... See more

Price

Users describe positive interactions with price, consistently finding them fair, reasonable, and competitive,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, personal, and efficient... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of ordering, great selection, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more

Company details

  1. #40 of 82 best companies in Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,437)

490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Waste not want not

I believe that your website is relatively easy to navigate , has an extensive range of products, delivery service has been excellent and I’m impressed with your sustainable plain cardboard packaging.When possible I use the cardboard in my garden composting process.

23 December 2025
Rated 4 out of 5 stars

Good customer service

Although there was a small issue/discrepancy involving a discount offer, the matter was dealt with quickly and efficiently in a friendly manner, excellent customer service. As for the wine, I have to wait for reports from recipient :)

18 December 2025
Rated 5 out of 5 stars

Simple, affordable, convenient

I've been ordering a case of my favourite white wine from the Great Wine Company every year for some years now. Surprisingly, the price has not gone up appreciably, and the entire process of ordering and doorstep delivery continues to be flawless. What's not to like?

16 December 2025
Rated 5 out of 5 stars

After a minor issue Which was rectified…

After a minor issue Which was rectified professionally and quickly This company is one of the best I have dealt with
The wines are delicious and were delivered in 2 days as promised
Thanks to Tom for his courteous manner and quick response
Looking forward to my next order 10/10
Thank you
Alan

16 December 2025
Rated 1 out of 5 stars

Delivery by DPD was a nightmare

Delivery by DPD was a nightmare. They said they were delivering it on 3 or 4 occasions and didn't turn up. Now over a week later and still no delivery........

23 December 2025
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Reply from The Great Wine Co.

Thank you very much for your comments and very sorry to hear that the delivery was a long way from efficient. We consistently find that DPD perform very well but they are only as good as the driver on the day, and we are only as good as the courier we employ. The drivers on this occasion appear to have been delivering both early and late on different runs and it looks like they ran out of time on one of the delivery days. The tracking shows this was finally delivered on the 31st and we apologise that a simple delivery was strung out and caused you frustration. Please let us know if we can help further in regard to this delivery. We'd certainly hope that any subsequent delivery would be quicker than this one for you.

Rated 5 out of 5 stars

A* Service

They were great, delivered on the day as promised and went the extra mile with a 2nd delivery too. Thanks so much

22 December 2025

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