I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more
Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more
I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more
Company details
- #41 of 82 best companies in Alcohol Store
Information provided by various external sources
Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.
Contact info
Unit 3-4, Wells Road, BA2 3AP, Bath, United Kingdom
- 01225 322 810
- wine@greatwine.co.uk
- greatwine.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Bought a special bottle for an occasion. Paid for express delivery. DPD did not follow instructions and didn’t deliver. They rescheduled for the Monday (original delivery was Friday). I checked all the delivery instructions were up to date. Again the bottle was not delivered. This meant we missed the occasion the wine was ordered for. I requested a refund. I had a response on April 27th saying they could see there had been two attempts to deliver to the wrong location and they would process a refund as soon as the wine was back at the depot. That was 10 days ago. No refund and no communication. Extremely poor.
23 April 2026
Reply from The Great Wine Co.
Thank you for your comments and for taking the time to give the breakdown of events here. Having reviewed what has happened and now spoken to our customer services team we agree fully that your experience of using our service has been extremely poor and well below the level that we are aiming for. Errors occur of course but both our response and that of our courier have been woeful and we're very sorry this resulted in your delivery missing the occasion. A resend should have been arranged quickly as should communication with you to let you know what was going on. Although it shouldn't have got to this stage, the refund should have been processed immediately and again communications sent to you. The refund was processed on 12th so this should be with you but this is unacceptably too late. By way of an apology we would like to send you something , if this would be acceptable?
Good choice of unusual wines
Good choice of unusual wines.
Great offer with the 20% off bank holiday offer and a discount code too.
Delivery was well announced and the packaging was amazing - there was no chance of damage during delivery as bottles were secured well in the box.
The Frost Pocket Sauvignon wine that I purchased was also lovely.
30 April 2026
Great wines
Great wines, quick delivery, and no issue replacing corked bottles. Thank you.
30 April 2026
Excellent all round service as usual
Excellent choice of Aussie reds at good prices, a case of them delivered to my door within a few days of ordering, what more could you want.
28 April 2026
Excellent delivery and fabulous wine.
21 April 2026
I have been buying from this company…
I have been buying from this company for quite a few years. Always efficient, very well packed wine, delivered by a reliable courier, absolutely nothing negative to say about them at all. Keep up the good work. 👏👏🥳🥳🌞😎
23 April 2026
Top service
17 April 2026
Great wine and fast delicery
14 April 2026
Very quick delivery & packaged well
Very quick delivery & packaged well. Great wine too!
13 April 2026
I rarely use my credit card and after…
I rarely use my credit card and after using it on your site it was cloned
1 April 2026
Not as it was…
Great wine and good service as always but new delivery method a total pain. DPD demanded proof of age and address. Only a 69 year old tradesman in the house so had to be re delivered. Normally wine is left on doorstep if not home.
8 April 2026
Easy selection of types & region
Easy selection of types & region; prompt well packaged delivery
8 April 2026
Great wine
Great wine, fast and reliable service.
Wine arrived faster than expected and was very well packaged. Faultless service
1 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.