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Green Feathers Reviews 

2,141
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the wildlife nesting boxes feature a remarkably sturdy construction and that the included cameras consistently deliver exceptionally clear video footage. Many consumers are also extremely pleased with the prompt shipping times, noting that their purchased items usually arrive safely within just a couple of days. However, some people mentioned experiencing frustrating technical difficulties, such as poor wireless signal reception or solar panels losing their charge completely over time. A few reviewers were additionally dissatisfied with the after-sales assistance, finding it quite difficult to properly resolve persistent equipment faults.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items such as hedgehog houses and... See more

Quality

Consumers find quality to be of high satisfaction, frequently highlighting sturdy construction, thoughtful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast, friendly, and... See more

Customer service

People report positive experiences with customer service, frequently praising the helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise this company enough! Their customer service staff are brilliant! My camera stopped working so I contacted them to see if they did a repair service. They replied quickly asking me to c... See more

Rated 5 out of 5 stars

I have had a bird box and camera but never got the best out of it because of interference. Recently I updated my TV set and still had similar problems and difficulty in adding my system to my new TV... See more

Rated 5 out of 5 stars

Camera is of solid construction and waterproof. An added bonus is that the solar panel is of a good size and larger than other solar powered models. Perhaps the instructions could be in larger prin... See more

Rated 5 out of 5 stars

Wow, what a great experience. Ordered my wildlife camera & screen pack and 48hrs later it arrived. It was well packaged and everything was in the box. Set up instructions were available in several for... See more



Company details

  1. Camera shop

About Green Feathers

Written by the company

GreenFeathers GIF

Discover the wonders of nature in your own backyard with Green Feathers, the UK's leader in Bird Box Camera Technology. With 15 years of experience, our bird box cameras have soared as top-sellers, captivating nature enthusiasts nationwide.

Based in Bristol, our passionate team has nurtured these cameras to new heights. Experience your garden's feathered wildlife from the comfort of your living room with our cameras mounted in bird nesting boxes. A perfect gift for Christmas and Father's Day.

Our technology evolves as well. Monitor nesting birds in HD from your phone or tablet, even when away from home.

Customer experience is vital to us. We offer fast and convenient delivery, backed by a 3-year guarantee on everything. In case of any issues, our quibble-free returns policy ensures your satisfaction.

Don't worry about technology hiccups; we provide free online email support to get your camera running smoothly.

Join our community of wildlife enthusiasts and step into a realm of natural wonder with Green Feathers' Bird Box Camera Technology. Rediscover the magic of nature in your own garden.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,141)

388 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a connection issue and the help…

Had a connection issue and the help desk ( thanks Dexter) led me through all the steps to resolve the issues, of my making.
Super little camera. Just need to rebuild the owl box for next year.

11 August 2026
Rated 5 out of 5 stars

Delighted with my hedgehog camera

Delighted with my hedgehog camera. Easy to order and fast delivery. Installation was straightforward.
With the movement alert I can see each time the hoggy comes and goes. Gives a really clear picture and I enjoy reviewing the recorded visits.
Unfortunately have a really old hog house and it seems to prefer that one at the moment, bought another camera to install in that one if opportunity arises!!

21 August 2026
Rated 5 out of 5 stars

I incorrectly ordered wrong size…

I incorrectly ordered wrong size extension lead for my dad’s bird camera that I bought in July. But after messaging the helpline, they were very prompt and helpful in making sure that i reordered correct one. Refund of initial one was processed quickly as well. Would definitely recommend

5 August 2026
Rated 2 out of 5 stars

The set up instructions are very unclear

The set up instructions are very unclear

17 August 2026
Green Feathers logo

Reply from Green Feathers

Hello,

Thanks for taking the time to leave us some feedback. I'm sorry to hear that you weren't able to find the information for your solar camera bundle!

Please be assured we have several videos and many guides for your kit - Apologies if these were hard to find. If you can't see the information you need on our help pages, please get in contact with our support team at: https://gethelp.green-feathers.co.uk/en-US We are always happy to help.

Kind regards,
Dexter
The Green Feathers Team

Rated 1 out of 5 stars

Swift Box

Unfortunately the swift box I received was not of the high standard that I expected from Green Feathers having previously bought a bird box camera from them. There were cracks in the wood, and a bend which meant there was a gap. I expect it was a fluke and customer services were extremely helpful, initiating a swift (haha) refund - within an hour of me getting in touch. Unfortunately, it is not possible to still use the box so we will be donating the wood to a local cause.

12 August 2026
Green Feathers logo

Reply from Green Feathers

Hi Tessa,

Thank you for taking the time to give us some feedback on your recent order. I am very sorry to hear that the birdbox you received wasn't up to our high standards.

I can see that we provided you with a refund on the same day you contacted us, and allowed you to keep the swift box also. If you do choose to use it then I'm sure the birds will still grateful for a home.

Please don't hesitate to get back in contact if we can help with anything else. Our support team are always happy to help in anyway they can.

Kind regards,
Dexter
The Green Feathers Team

Rated 5 out of 5 stars

Cant use my cameraCamera arrived on time

Camera arrived on time. I already had the app icseepro so I tried to add the new camera and it asked for the device password. I cannot find this anywhere. Poor instructions.
After a poor review and having contact with a real person my problem is resolved. People are always going to be better and faster than a bot.
Many thanks

7 August 2026
Green Feathers logo

Reply from Green Feathers

Hi David,

Thanks for taking the time to give us some feedback here. I am very sorry to hear about the problems you are having with your camera.

The camera shouldn't have any default password set so this should be blank. You can find all of the relevant guides for this camera in the link below:
https://gethelp.green-feathers.co.uk/en-US/articles/1st-and-2nd-gen-wired-ip-camera-(ncip2-ncip9-ncipevo)-79494

If you are still having trouble please don't hesitate to raise a ticket with our support team. We are always happy to help:
https://gethelp.green-feathers.co.uk/en-US/contact

Kind regards,
Dexter
The Green Feathers Team

Rated 5 out of 5 stars

Amazing Wildlife Camera Systems

Green feathers are absolutely brilliant. I have two cameras, one on the hedgehogs in the garden and the other inside a swift nest.

The cameras have proved so vital for me. After setting up a local swift conservation group, the swift camera has been fantastic. The support team are great and helped me get the camera streaming live on YouTube which was a huge bonus to my project.

Green Feathers cameras are not just fun for us but a vital tool to promote swift conservation. Thank you Green Feathers for the fantastic products and brilliant tech support.

I have plans for additional Swift boxes and plan on wiring them up with more of these cameras in the future.

31 May 2026

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