Banner for Green Feathers

Green Feathers Reviews 

2,162
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery, sturdy construction, and overall high quality of the various wildlife cameras and outdoor feeding stations. Furthermore, consumers consistently state that the support team is exceptionally helpful and quick to resolve any inquiries or technical questions. Some people were dissatisfied with the solar panel performance, noting that charging takes significantly longer than expected or drops consistently over time. A few other people also felt that the electronic devices presented major difficulties during initial setup or suffered unexpected failures after a period of regular use.

What people talk about most

Quality

Consumers find quality to be positive, highlighting robust construction, thoughtful design, and incredibly... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive quickly,... See more

Service

People report positive experiences with service, frequently praising prompt repairs, efficient email support,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased by my Husband. Bought the WI-FI powered camera from Green Feathers. It is installed on the side of the house in a bird box and is giving an excellent picture and sound. It was easy to set up... See more

Rated 5 out of 5 stars

Initial contact was with Josie who was very helpful arranging return and repair of my bird box camera after cables were chewed by nesting mice. Repair was carried out quickly and return was organised... See more

Rated 5 out of 5 stars

Ordered the Wi-fi solar camera and it arrived quickly. Had a few questions about the equipment and the team got back to me quickly with answers. Am currently charging everything before assembly. The s... See more

Rated 5 out of 5 stars

I cannot praise this company enough! Their customer service staff are brilliant! My camera stopped working so I contacted them to see if they did a repair service. They replied quickly asking me to c... See more



Company details

  1. Camera shop

About Green Feathers

Written by the company

GreenFeathers GIF

Discover the wonders of nature in your own backyard with Green Feathers, the UK's leader in Bird Box Camera Technology. With 15 years of experience, our bird box cameras have soared as top-sellers, captivating nature enthusiasts nationwide.

Based in Bristol, our passionate team has nurtured these cameras to new heights. Experience your garden's feathered wildlife from the comfort of your living room with our cameras mounted in bird nesting boxes. A perfect gift for Christmas and Father's Day.

Our technology evolves as well. Monitor nesting birds in HD from your phone or tablet, even when away from home.

Customer experience is vital to us. We offer fast and convenient delivery, backed by a 3-year guarantee on everything. In case of any issues, our quibble-free returns policy ensures your satisfaction.

Don't worry about technology hiccups; we provide free online email support to get your camera running smoothly.

Join our community of wildlife enthusiasts and step into a realm of natural wonder with Green Feathers' Bird Box Camera Technology. Rediscover the magic of nature in your own garden.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,162)

410 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rebadged Disappointment

Shame I didn't look into the product a little more, at first glance they appeared high quality cameras for Garden and WIldlife lovers, but it turns out to be the usual cheap off-the-shelf Tuya Smart Camera in a new box - the same tat you can buy anywhere for half the price. Poor app onboarding experience (typical of the Tuya App rebranded with a different name) and predictably ONVIF doesn't work. Not worth the effort to take it down and return, but thankfully it uses the same cheap chipset as the rest, so I'll fix the firmware and move on with life!

16 June 2026
Unprompted review
Green Feathers logo

Reply from Green Feathers

Hi Martin,

Thank you for taking the time to give us some feedback here, I'm sorry to hear that you were disappointed by our app.

You are correct that we use Tuya as the base platform for our app. While we do use Tuya chipsets in our cameras for this reason, our cameras are designed and built between us and our manufacturer.

We are indeed currently having problems with ONVIF for android users and we do apologise for this. For now it is possible to get around this simply by logging into your Green Feathers account from a iOS device.

We will be releasing a big app update in the coming months which will fix this bug and provide some new features also.

I am pleased to hear that you have decided to continue using our camera despite your negative experience. If you did change your mind we 30-day money back guarantee, but if you wanted to stick with it we do offer a 3-year warranty if anything goes wrong.

You can contact our help desk team in here: https://gethelp.green-feathers.co.uk/en-US/contact

Please don't hesitate to get in contact with us if you need help with anything!

Kind regards,
Dexter
The Green Feathers Team

Rated 2 out of 5 stars

Poor quality products

I’ve had such a disappointing experience with my Green Feathers products. I originally got a bird box and wireless camera, which the customer service team were brilliant at letting me upgrade to the solar charged camera for an extra cost.

Unfortunately the camera is constantly going offline despite being pretty close to the house (in an area I get WiFi on my laptop no problem) and consistently having minimum 60% signal. The solar charge is also terrible - it’s dropped consistently week-on-week despite being mounted in the sunniest spot in a south facing garden, and is now at 5% which I assume means it will soon turn off.

Two stars because the customer service has been great - unfortunately the products just aren’t fit for purpose. A very expensive mistake!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fine green feather site really helpful…

Fine green feather site really helpful offers good advice on care for nest boxes bird care site is easy to use
I have brought camera box which has been amazing watching 8 blue tits survive
I brought LED light to use next year be able to see more in daytime .

18 May 2026
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Sadly there was an issue with the item I ordered and I had to return it, Dexter not only quickly processed the return and sent me a returns label the same afternoon but, also when he found out that the item was the last one in stock he contacted the manufacturer of the item and arranged for a replacement to be sent directly out to me. Couldn’t have done more and I’ll certainly be looking at Green Feathers in the future for other nature tech! Thanks again.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy setup, quality product, enthralling view of our owl box!

We received the Green Feathers solar-powered wifi camera kit for Christmas, and were thrilled at how easy it was to set up in our owl box! As noted in the name of the product, this requires wifi which was super easy to link to our home system (despite the owl box being about 75 ft away from the house). Mounting the camera and solar panels were simple and straightforward, as was the cabling (all were labeled). And, a big kudos and call-out to their customer service department who was very responsive to a bad on/oiff switch on the camera. They replaced the camera right away without any hassle. Since then, we've been enthralled watching our owls come and go (and the occasional squirrel for which the camera is indispensable for alerting us to schedule an eviction!)

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The delivery to France was very quick…

The delivery to France was very quick and as promised nothing extra to pay on reception. This is a great feeding station for hedgehogs with a sturdy roof to protect against predetors and double entry to avoid conflicts. I certainly recommend.

29 May 2026
Rated 5 out of 5 stars

Excellent Service

A rat bit through my camera lead and I wasn’t sure that would be covered under the guarantee but they arranged free returns and are sending it back with no charge. That’s what I call 5 star service. Their hedgehogs houses and feeding boxes are also excellent - I’m about to buy two more as I have 4 hedgehogs visiting now 😊

29 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look