Ordered from Bimble Solar, and it was made clear that if I missed the delivery, I’d have to pay another delivery charge. Knowing this, I took the day off work. I got a message after midday to say t... See more
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There were two delivery men who took great care getting the mattress upstairs and carefully unpacked. They turned the mattress the right way round and took all packaging away with them. They were very... See more
The Green2 guys who delivered our new mattress were great. They kept us informed and arrived on time. Before taking the box upstairs, they removed their shoes, unpacked and set up the mattress quickly... See more
Our two wonderful delivery men were kind enough to deliver our chair up two flights of stairs into its new home. I wouldn’t have been able to do that alone so am very grateful for there efforts and ki... See more
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Company details
Written by the company
Green 2 Delivery offers 2 man delivery services throughout the UK. From basic doorstep delivery, through to room of choice packages with product assembly included, we offer a fully customiseable solution to suit retailer and customer alike. Last mile delivery? We have it covered. Green 2 Delivery is on a mission to build a net-zero, carbon neutral 2 man delivery and warehousing network in the UK. A network that is powered and supported by green & renewable energies and business. By the end of 2024, we aim to be 100% fossil fuel free!
Contact info
Barrell Resolve House, Shire Hill, Saffron Walden., CB11 3AQ, Saffron Walden, United Kingdom
- 03300887562
- bookingsteam@green2.delivery
- green2.delivery
Arrived on time
Arrived on time. Phoned me a couple of days before delivery to confirm then the driver called about half an hour before arrival to let me know when he'd be on site. All in all, I'm impressed
2 November 2022
Unprompted review
Reply from Green2
Good afternoon Craig, I am delighted that you were impressed with your delivery experience. Thank you for sharing your experience, and I hope we deliver to you again soon.
Received my chest of drawers today
Received my chest of drawers today, excellent service, super friendly and helpful guys. Thank you.
2 November 2022
Unprompted review
Reply from Green2
Good afternoon Caroline, thank you for your review. It is great to know that you had an overall excellent delivery service and we love to share these reviews with our delivery crew.
Great service
Great service the guys were on time, polite and respectful of our property very impressed
1 November 2022
Unprompted review
Reply from Green2
Good morning Sue, I am so pleased to hear that you had such a great delivery experience, the crew will be pleased to hear this. Thank you for your review, it is warmly welcomed.
Excellent service
Excellent service. Delivery men very helpful left items where I wanted and even took away all the packaging. Would definitely recommend.
1 November 2022
Unprompted review
Reply from Green2
Good morning Lorraine, thank you for your excellent review. I am delighted to hear that you had an overall excellent delivery experience and we appreciate your recommendation.
Polite, efficient and good communication
Quick and easy service. Plenty of communication throughout the process and lovely people to talk to
1 November 2022
Unprompted review
Reply from Green2
Good morning Billy, thank you for the great review. We always share this information with our delivery crew and office team. We hope to deliver to you again in the future.
Excellent Service
The delivery drivers were very polite and helpful. Whilst English was clearly a second language, they communicated well with me and followed instruction as to where to place the items.
Its a pity all delivery companies and their staff aren't this good
28 October 2022
Unprompted review
Reply from Green2
Good morning, thank you for your excellent review. It is lovely to know that our delivery crew communicate well with our customers and follow their instructions. I will share this feedback with our delivery crew.
Late but in one piece
Late for the time slot and didn't let us know so waiting around was annoying. Delivered in one piece and on the day scheduled so overall satisfied.
26 October 2022
Unprompted review
Reply from Green2
Good morning Ray, I am sorry that you received your delivery later than your allocated time slot. On occasions there are unprecedented situations that can incur delays, however the crew are supposed to inform our customers of the delay, so please accept my apologies on their behalf. I will escalate this matter to our Transport Manager to address with the crew, thank you for bringing to our attention. I am however pleased that you were satisfied with your delivery.
Very poor company
Very poor company! Missing furniture finally delivered today but delivery men unhelpful. We had a dresser top delivered two days ago and when the sideboard was delivered today they refused to lift the top onto the base as this was seen as “assembly”
The Cotswold Company did not inform us about assembling anything ourselves.
26 October 2022
Unprompted review
Reply from Green2
Good morning Tara, I am so sorry to hear that your overall experience has been a poor one. My apologies on behalf of our crew that they were unhelpful, and perhaps too literal in their understanding of assembly, so I will address both of these issues with them. Your delivery experience matters to us, so we appreciate the feedback.
Very happy with sofa and delivery was…
Very happy with sofa and delivery was on time I look forward to purchasing more in the future
26 October 2022
Unprompted review
Reply from Green2
Good morning Barbe, thank you for sharing this. We hope to deliver to you again in the future.
Drivers were friendly and polite
Drivers were friendly and polite, good communication to say when they'd be here. However lacked equipment to do the job properly. Over an hour to fit 4 legs on a chair and that was only after help from my partner providing tool and assistance. Did remove all the rubbish.
25 October 2022
Unprompted review
Reply from Green2
Good morning Mr Smith, thank you for sharing this. We always strive to use constructive criticism to make the necessary improvements where needed. Therefore, despite it already being a compulsory requirement, we will re-iterate to all of our delivery crew that it is vital they have the correct equipment with them. Please accept my apologies on behalf of our crew for the lack of equipment and length of time taken to assemble your furniture.
I had 3 pieces of furniture delivered
I had 3 pieces of furniture delivered. The staff were friendly and helpful.
When I unpacked it, a shelf was missing, the crew found it on the van and returned next day to deliver it.
Thank you
22 October 2022
Unprompted review
Reply from Green2
Good morning Liz, thank you for sharing your review. We always like to share these with our delivery crew so it is appreciated. We hope to deliver to you again soon.
Very poor service with a damaged sofa…
Very poor service with a damaged sofa from the Cotswold company ( wet and dirty) eventually delivered after being told could not find my post code address despite it being available with map on a simple google search , as I showed the apparently clueless delivery men on their arrival. They left the sofa packed up and I assembled it and then discovered the damage ......I have dried and cleaned it myself as I couldn’t face seeing them again to take it back
25 October 2022
Unprompted review
Reply from Green2
Good morning Nick, I am so sorry to hear of your overall poor delivery experience. Could you either kindly please email your order number to complaints@green2.delivery or call our Team on 03300887562 and we will investigate the issues surrounding your delivery, in a bid to resolve this for you.
Cotswold delivery
Informed of delivery time arrived on time driver and mate brought items to indicated room and unpacked, pleased with overall experience.
19 October 2022
Unprompted review
Reply from Green2
Good morning Michael, thank you for your review. I am pleased that your overall delivery experience was a good one and we hope to deliver to you again in the future.
Fabulous service
Absolutely fantastic communication, delivered as per time slot. Very pleased.
21 October 2022
Unprompted review
Reply from Green2
Good afternoon David, thank you for the wonderful review. It is great to know that you were so pleased with your delivery experience, and we hope to deliver to you again in the future.
Received delivery today
Received delivery today, very very poor service had 9 boxes delivered and they should of been delivered to the room of your choice instead they just said they would deliver into my garage! I have already complained to the Cotswold Company who clarified that all 9 boxes should have been delivered to my bedroom as it was all bed room furniture, now I have to wait for my son to come round, not impressed at all. They didn't seem to care.
21 October 2022
Unprompted review
Reply from Green2
Good afternoon Mrs Parsons, I am sorry to hear that your delivery experience wasn't as expected. We pride ourselves in delivering a great service so please be assured I shall address this with the crew as a matter of priority. I will also contact the Cotswold Company to follow the complaints process, therefore a member of the Cotswold Team shall be in touch with you soon.
Very polite and professional
Very polite and professional, took good care of my items. Kept informed and turned up on time! Company also held onto the items for a couple of weeks as the room wasn't ready to accept them. Nothing to fault
20 October 2022
Unprompted review
Reply from Green2
Good afternoon, thank you for your review. We appreciate all feedback and it really delights us to hear you had such a great delivery experience.
5 star delivery!! Expertly delivered and I was kept up to…
Expertly delivered and I was kept up to date throughout. Fantastic service.
19 October 2022
Unprompted review
Reply from Green2
Good morning Suze, I am delighted to hear you had such a fantastic delivery experience, thank you so much for sharing this through your review.
Absolutely fantastic delivery and…
Absolutely fantastic delivery and fantastic guys very helpful and great communication
Thanks 😊
19 October 2022
Unprompted review
Reply from Green2
Good afternoon Ray, thank you for the great review. i am so pleased that your delivery experience was a fantastic one. We love to share these with our delivery crew.
A disappointing experience
Having waited a couple of weeks for a delivery date for my order from The Cotswold Co., I received a notification from Green2 that my item wouldn't be delivered on the date originally planned, less than 48 hours before the delivery was due. Such changes incur a £15 fee if made by the customer, but no such offer was made to me by Green2 at the time. When I enquired as to why the date had changed at such short notice, I was told that Green2 weren't going to be in my area. Is it not their job to be in my area, as a delivery company?
As for the experience on the new delivery date, Green2 were very haphazard in their approach - they messaged in the morning to say they were on their way, then again shortly after to say they were running two hours late, but then turned up at the time originally quoted. I was then simply left with the delivery in my living room, complete in its box, despite The Cotswold Co. stating that the item would be unpacked, setup, and all packaging material would be removed. I had to spend a couple of hours sorting out the cardboard and packing plastic and then make a trip to my local tip to dispose of everything.
Overall I was left disappointed by the service provided by Green2. I would have expected more from a company entrusted to deliver items from The Cotswold Co.
30 September 2022
Unprompted review
Reply from Green2
Good morning Ollie, I am so sorry to hear that you have experienced such a poor delivery experience. I understand your frustration about your delivery date being changed due to being advised the crew would not be in you area again until a certain date. We appreciate our customer feedback so we are working to expand our delivery area coverage on a more regular basis. Additionally my apologies on behalf of our delivery crew for their haphazard approach in notifying you of your delivery. Please be assured we will address the crew regarding these issues especially as taking your items to your room of choice and removing and taking away the packaging is something the crew should do, they are aware of these instructions so should be following them. I will now be in touch with your retailer; The Cotswold Company to follow the complaints process, so a member of the Cotswold team will be in touch with you soon.
Excellent Service
We are not quite ready to unpack our furniture just yet and so the delivery guy very kindly carried it upstairs to a spare room for us. My husband and I were not looking forward to that task and so we were absolutely delighted that the delivery guy was happy to do it for us. Excellent service by a very polite guy.
18 October 2022
Unprompted review
Reply from Green2
Good morning Ann, I am so pleased that you are delighted with your excellent delivery experience. Thank you for sharing. All our feedback is shared with the delivery crew.
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