Ordered from Bimble Solar, and it was made clear that if I missed the delivery, I’d have to pay another delivery charge. Knowing this, I took the day off work. I got a message after midday to say t... See more
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There were two delivery men who took great care getting the mattress upstairs and carefully unpacked. They turned the mattress the right way round and took all packaging away with them. They were very... See more
The Green2 guys who delivered our new mattress were great. They kept us informed and arrived on time. Before taking the box upstairs, they removed their shoes, unpacked and set up the mattress quickly... See more
Our two wonderful delivery men were kind enough to deliver our chair up two flights of stairs into its new home. I wouldn’t have been able to do that alone so am very grateful for there efforts and ki... See more
Company replied
Company details
Written by the company
Green 2 Delivery offers 2 man delivery services throughout the UK. From basic doorstep delivery, through to room of choice packages with product assembly included, we offer a fully customiseable solution to suit retailer and customer alike. Last mile delivery? We have it covered. Green 2 Delivery is on a mission to build a net-zero, carbon neutral 2 man delivery and warehousing network in the UK. A network that is powered and supported by green & renewable energies and business. By the end of 2024, we aim to be 100% fossil fuel free!
Contact info
Barrell Resolve House, Shire Hill, Saffron Walden., CB11 3AQ, Saffron Walden, United Kingdom
- 03300887562
- bookingsteam@green2.delivery
- green2.delivery
Polite and helpful delivery
Two nice men delivered heavy item upstairs to the room.
22 February 2023
Unprompted review
Reply from Green2
Hi Georgie
Thankyou very much for your kind review - we are glad our crew offered a great service to you, and hope you are happy with your new item!
Kind Regards
Green 2 Delivery
Great communication
Great communication, delivered when they said they will. Can not fault this company. Ty.
22 February 2023
Unprompted review
Reply from Green2
Hello,
Thankyou for your great review - we are glad you were happy with the service received.
Kind Regards
Green 2 Delivery
Awful service
Awful service. Our delivery was due between 1 and 4pm and finally arrived at 6:30pm. We had no communication until 6pm in the evening. I understand that deliveries get delayed but no communication is very poor.
21 February 2023
Unprompted review
Reply from Green2
Hello,
Thankyou for your review, we are sorry to hear that the delivery arrived late and without proper communication from the team involved. We have flagged this to our complaints department for you, and a member of the customer care team will be in touch to discuss.
Kind Regards
Green 2 Delivery
Brilliant
Brilliant! Wish every company worked as efficient as this.
Kept informed of delivery every step of the way.
Well done to you.
21 February 2023
Unprompted review
Reply from Green2
Hello,
Thankyou very much for your 5* review - we are glad you were happy with the service, and will pass on your feedback to our transport and customer care teams.
Kind Regards
Green 2 Delivery
Nice item...once again
Nice item...once again. Efficient delivery and great quality.
15 February 2023
Unprompted review
Reply from Green2
Good morning David, thank you for sharing your positive review of your overall great delivery experience. We hope to deliver to you again in the future.
Reply from Green2
Thank you Paul for sharing your excellent delivery experience, this is great to know.
Utterly appalled by this service
Utterly appalled by this service. No communication and delivery almost an hour past the window end time (with no notice of this). Completely rude staff who failed to take the furniture anywhere but inside the front door (despite having paid for ‘delivered to room’ service’). Let us with a piece of furniture blocking our ability to unpack boxes in our new house. Very frustrated and would steer very clear from this company in future.
15 February 2023
Unprompted review
Reply from Green2
Good morning Leah, I am disappointed to hear that you had an overall less than satisfactory delivery experience. My apologies on behalf of the delivery crew, I will address these issues with them as a matter of priority. Sometimes delays on route are unavoidable but communication is key and our crew should always be keeping our customers well informed of any changes to schedule.
Great communications useful service!
The scheduling is on point, their communications is good. I found Acadi and his driver did a perfect job with my most recent delivery.
Big and bulky objects are difficult to contend with by their very nature, yet I found that they did a good job and made the hard task of getting the big objects delivered hassle free.
Knowing pretty much exactly when they would arrive made a big difference and removed any stress for me from the situation, because we were prepared and ready.
13 February 2023
Unprompted review
Reply from Green2
Good morning, thank you for the great review and sharing your great delivery experience. We understand our crew do face many challenges especially when handling the more bulky, heavy items so I will ensure this feedback is shared with our crew.
A great company providing a great…
A great company providing a great service. Highly transparent and excellent communication in regards my order and queries. Couldn’t reccomended enough.
15 February 2023
Unprompted review
Reply from Green2
Hi Andrew
Thanks for the 5* review - we are glad to hear you had a good experience with us, and will pass the positive feedback on to our teams.
Kind Regards
Green 2 Delivery
This was second delivery in space of 2…
This was second delivery in space of 2 weeks. Everything went as scheduled. Good notification by driving team of pending delivery, arrived on time and furniture placed in required room. First class service on both deliveries. Well done to all. Thank you.
15 February 2023
Unprompted review
Reply from Green2
Hi Kenneth
Thankyou very much for your lovely review. We are glad to hear you had a positive delivery experience, and we will share your feedback with our team for you. We hope to deliver to you again soon.
Kind Regards
Green 2 Delivery
Unbelievably bad service
.I completely agree with the negative reviews on this site. Still waiting for a Cotswold company order, the first attempt at delivery being made in December! (Originally the order included 2 items, which somehow Green 2 managed to lose/mislay etc but I was so fed up of green 2 that I asked for one item to be delivered by another carrier when it was eventually found. The current undelivered item is a replacement for the one they broke. Delivery scheduled for last Friday - cancelled on the day. Rescheduled for today - cancelled last night. Having worked both in logistics and customer services I know things go wrong. However my experience to date has been farcical and not once has anyone apologised, in fact on Friday they hung up on me before I could discuss redelivery. They give their clients a bad name.
13 February 2023
Unprompted review
Reply from Green2
Good morning, i am very sorry to hear this. I would like to fully investigate this so can you please provide me with your order number or alternatively if you would like to email our complaints team, they will investigate it as a matter of priority. The email address is: complaints@green2.delivery We hope to find a resolve for this as soon as possible.
Absolutely terrible
Absolutely terrible. Rude staff. Completely failed to deliver the furniture ordered from Cotswold Company as expected. Almost nothing is built. Abysmal!!
10 February 2023
Unprompted review
Reply from Green2
Good morning Mona, I am very sorry to hear this and we are managing this as a matter of priority. I have emailed you for some further information in response to this review and your internal feedback.
Great communication from start to…
Great communication from start to finish. Regularly updated & good delivery experience…. Very polite and courteous
10 February 2023
Unprompted review
Reply from Green2
Good morning Sharon i am so pleased to hear your delivery experience was as expected. Thank you for sharing your experience.
Amazing sofas
Just had my two refurbished leather sofas delivered they are amazing just like new just a few little marks
I’m so pleased with them what a bargain
They were delivered free to a room of my choice the delivery men were great phoned to let me know they were half hour away fantastic
I would recommend this company 1000% percent
Really happy
8 February 2023
Unprompted review
Reply from Green2
Hi Dionne
Great to hear you like your new furniture items, and thankyou for your 5* review. Our delivery teams will be grateful of your feedback, and we hope to delivery to you again soon!
Kind Regards
Green 2 Delivery
Sofa return
Although having to return my sofa.The delivery staff were very good arranging my return,the drivers were very courteous and it all went smoothly.Thanks Geoff.
7 February 2023
Unprompted review
Reply from Green2
Thank you Geoff, I am delighted to hear our delivery crew were courteous and that your delivery went smoothly.
Reply from Green2
Thank you Teddy for taking the time to share your great review.
We had a very good experience with this…
We had a very good experience with this company. Drivers were very polite and helpful. Delivery was made in time.
7 February 2023
Unprompted review
Reply from Green2
Thank you Maryna for sharing your great review, it is very much appreciated and we hope to deliver to you again soon.
No issues with delivery and…
No issues with delivery and communication was 👍
6 February 2023
Unprompted review
Reply from Green2
Hi James
Thanks for the 5* review - we are glad to hear you are happy with your delivery experience.
Kind Regards
Green 2 Delivery
Reply from Green2
Thank you James for taking the time to share this review.
Terrible experience
Terrible experience. I was given 4-7pm as a time slot and told that the driver would make contact when on route. By 7pm this hadn't happened. Sometime after, the driver called to say 9pm. Then an hour later another call to say they couldn't deliver. I had been very specific about the weekend (I wouldn't be available) so now have to wait another 2 days.
3 February 2023
Unprompted review
Reply from Green2
Good morning Gillian, I am so sorry that you have had a poor delivery experience. The delivery crew are supposed to follow a process whereby they contact the customer approximately 30 mins prior to arriving with the customer, and it appears that this was not adhered to so this will be investigated with the crew members as a matter of priority. Additionally, to wait after your time slot to announce they could not deliver is wholly unacceptable so my sincere apologies. I will be in touch with your retailer as part of our complaints process and a member of their team will be in touch with you soon.
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