All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
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Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
Company replied
Company details
- #73 of 74 best companies in Online Food Ordering Service
Contact info
United Kingdom
- greenchef.co.uk
3.1
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Refund refused even though cancelled subscription 15 mins after starting it
I opened and closed an account within 15 minutes (after I realised this company is the same as hello fresh and I am fed up with their mouldy produce) however they still took money out of my account days later and refuse to refund and cancel the box although I cancelled the subscription straight away. I believe this is a breach of my statutory rights. How can companies still take money from you after you cancelled - they have refused to refund me and cancel the box but have offered a partial refund which isn’t good enough. I don’t want your mouldy food and I want my money back that you weren’t authorised to take! I have asked for their email address of their complaints department so I can highlight my statutory rights - apparently this company does not use emails!! AVOID this company and Hello Fresh if you want good quality fresh ingredients and not factory farmed meat
2 April 2026
Unprompted review
Reply from Green Chef UK
Hi Sam,
We sincerely apologize for the frustration and the experience you've had with your account and the billing process. We understand your concerns regarding the cancellation and the subsequent charge, and we would like to look into this matter immediately to ensure it is resolved correctly.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Tfied to cancel and they send anyway to charge you
Tfied to cancel and was told no, as i had forgotten to suspended a box. They then sent it anyway, wont close my account until its paid and just so everyone is aware. its ILLEGAL to send something if ive already said i dont want it..... Scammy as hell STAY AWAY
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Sam,
We’re very sorry to hear about the frustration regarding your account cancellation and the scheduled delivery. We would like to look into your account details and understand how we can help resolve this for you as quickly as possible.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Really good so far
Really good so far. We are on week 3 and the ingredients delivered are of great quality and taste lovely. The instructions are simple to follow and the finished meal looks exactly like on the picture. We are very happy with what we have tried this far, we will see if we manage to find enough variety for our taste in the long run.
14 March 2026
Reply from Green Chef UK
Hi Astrid
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi Ms. Pauline
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Rusty
The Green Chef Team
So many recipes to choose from each…
So many recipes to choose from each week, always delivered as expected and well packaged. Every meal I've cooked has been delicious, very tasty with good quality ingredients, including the steaks I've had.
1 April 2026
Unprompted review
Reply from Green Chef UK
Hi There
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great company providing great food
My husband has needed to be on a strict keto diet and Green Chef has supplied us with over 40 really delicious keto meals so far, it’s made being on this diet so easy for him. We’re amazed by the variety they offer and they’re so simple to cook. With their app it’s easy to order and you can skip a week easily too if you’re going on holiday. We can’t thank Green Chef enough. Keep on doing what you’re doing.
31 March 2026
Reply from Green Chef UK
Hi Mrs Laura
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Poor support
So the recipes have been good for the last couple of weeks, however I have wrong ingredients and the customer services is really poor. The formatting for the app on android means that I can't actually use the chat and theres no other way of contacting.
31 March 2026
Unprompted review
Reply from Green Chef UK
Hi Lex
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Check basket before leaving they con you
You have to pay and register before choosing meals, if you click on them to have a look at content it puts in your basket, I cancelled and deactivated my account only to receive an email as to what I had ordered which I didn’t! Website is not clear so be warned, I would never use them again
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Tracey
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Boring and unimaginative
Boring and unimaginative. Cheese sauce on fish. Flour missing.
I’ve used Mindful Chef for years who provided creative meals, never with ingredients missing and top quality. I thought I’d try something new - very unwise.
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Drucker
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Absolutely amazing
Absolutely amazing, everything came fresh and as ordered, chicken was only up to the 29.04 s,so that's was need to be cooked on Sunday,(which gave me only 1 day to cook ), a bit disappointed, but pork came with a long date, so happy about that. Portioning great and instructions clear .
I like the timer which helps while you cooking, but could of had alarm on the end, as is just stop , while you cooking ,so need to watch the time as you can miss and over cook easy, also unfortunately the speakers 🔊 of reading the cooking part is not working for some reason, but I managed .
Food great ,so far made the chicken pesto pot and is delicious, was suprice of having a French cream thought it will be a bit of yogurt but it work as asked healthy version/keto.
Im looking forward for next meal
24 March 2026
Reply from Green Chef UK
Hi Barbara
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi Lynnette
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi J Maclean,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
Tasty meals and big portions
11 March 2026
Reply from Green Chef UK
Hi Naomi,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Really tasty meals delivered to my door…
Really tasty meals delivered to my door that fit in with my lifestyle. No food waste.
26 March 2026
Unprompted review
Reply from Green Chef UK
Hi Joanne,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Good chodinner delivered to the doorice of menu.
Good choice of menu.
Delivery always on time.
Food always fresh and tasty.
26 March 2026
Unprompted review
Reply from Green Chef UK
Hi Vanessa,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
The best food box for quality and…
The best food box for quality and value. Keto options are amazing!
19 August 2025
Reply from Green Chef UK
Hi Cheryl,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Incompetent customer services.
I am not a customer of Green Chef never have been never will be, however last month I returned home to find a box on my doorstep, it had my address on it with another females name on it. I contacted the company and was told to keep the box and that would be the last I would hear about it. Today I received a letter to my address for the named female demanding payment for the box and threatening bailiffs. I again contacted Greenchef to demand my address be removed from the account of that female, I do not fully believe that this will be fully actioned.
26 March 2026
Unprompted review
Reply from Green Chef UK
Hi Miss Jennifer,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Stupidly I thought green chef was…
Stupidly I thought green chef was vegitarian or vegan so was surprised to find meat
So far the meals have been good
5 March 2026
Reply from Green Chef UK
Hi Lyn
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Brilliant
Have tried several online food services, and Green Chef is by far the best. Really good quality food. Good portion sizes. Easy to follow recipes and a good range of recipes. Easy to order and amend if needed.
15 January 2026
Reply from Green Chef UK
Hi MRS KIRSTY MCFARLANE
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Good flavour good quality
14 March 2026
Reply from Green Chef UK
Hi Jackie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
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