All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
Company replied
Company details
- #73 of 74 best companies in Online Food Ordering Service
Contact info
United Kingdom
- greenchef.co.uk
3.1
Average
5k reviews
Asks customers to review
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Been sent a box even though I…
Been sent a box even though I unsubscribed weeks ago
Got a message saying it had been sent in error but they have still charged me for it
Can someone sort this out please?
Not on chat as it clearly doesn't work
Not good enough to treat people this way.
23 March 2026
Unprompted review
Reply from Green Chef UK
Hi Nick
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Reply from Green Chef UK
Hi Mrs Lee Kett
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great selection of nutritional meals
Great selection of nutritional meals. Lots of extra flavours from nuts, seeds and herbs.
22 September 2025
Reply from Green Chef UK
Hi Lindsay
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Love the thought of Green Chef, but..…
Love the thought of Green Chef and tried on and off for several years, always 3 months at the start of the year. Unfortunately nothing improves, missed products, steak being one, the main ingredient for a dish! Vegetables with mould, and clearly nothing is as fresh as the pictures you see. Best by dates run out within the week. So limited to when I have to eat them. It really is a shame because they are tasty meals, quick to make and fit into my life completely. But after 3 months of let downs, I give up.
24 March 2026
Reply from Green Chef UK
Hi Mandy
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
The Green Chef Team
charges you to stop spam texts
signed up briefly and cancelled, meals were meh, fine. Negative review motivated by having to pay to text to stop their spam texts, despite standard texts being free on my phone plan. Only 15p but still, that's so shitty
23 March 2026
Unprompted review
Reply from Green Chef UK
Hi Ted
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Poor quality ingredients & they will harass you when you cancel
We signed following a friend's recommendation. The only positive I can give is their variety of dishes to select from was good.
Then onto the negatives. Initially the deliveries were good. Then over time, the quality of ingredients started to drop and items were frequently missing. This wasn't a huge issue if it was just a garlic bulb that I could substitute for something else we already had, or the menu cards which I could just look on my phone at instead. But it was the main meats for the dishes I'd selected. The whole point of signing up was to remove the need for me to go to the shops because I wasn't well. Green Chef's solution was to offer me credit off another order. The final straw was when I ordered 4 meals for a week and 3 of the 4 dishes had meats missing and the vegetables supplied were way past their best. So I cancelled the subscription. Since then I have been hounded by telephone calls trying to pressurise me into signing back up. These calls come from mobile numbers and are international call centres. Each time I ask them to stop calling me and to remove my personal details from their database. I then block the mobile number on my phone and report as spam. None of this has stopped the calls because they just use a different mobile number each time to call me again and again.
Editted to add I was called by Alvin who claimed to be a manager at Green Chef but the number came up on my phone as hello fresh.... Alvin apologised and offered me a refund of the credit I still had on my account and agreed to remove my details from the sales list and delete my account. I guess time will tell if it really does get done!
23 March 2026
Unprompted review
Reply from Green Chef UK
Hi Stacey,
Thank you sincerely for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it properly.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested for you're information to contact you.
I'm really sorry that this has been your experience with us. I hope we can turn this around and give you the true Green Chef experience.
I'll hope to hear from you.
Rusty
Customer Resolution Specialist
The Green Chef Team
Ants in the box
I've given it a couple of weeks, but I don't think it's right for me. The meal selection isn't great, and some ingredients are missing or incorrect. Additionally, the box I received today had a family of ants on it, which raises concerns about sanitation. I will be canceling my subscription.
*As a result of the box, there is now an infestation of ants in the flat where the box was left which I now need to get rid off.
22 March 2026
Unprompted review
Reply from Green Chef UK
Hi there
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Reply from Green Chef UK
Hi Linda,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Meal times are always good with green chef
All the meals we have tried have been delicious. It makes meal planning so much easier when you have everything you need to prepare at hand.
19 March 2026
Unprompted review
Reply from Green Chef UK
Hi Joanne Goddard,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia💚
The Green Chef Team
Really tasty fish meals
Really tasty fish meals . It’s lovely to have a change with really different ingredients.
13 November 2025
Reply from Green Chef UK
Hi Loraine Mchale,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia💚
The Green Chef Team
Reply from Green Chef UK
Hi Olga,
Thank you for taking the time to leave us a review, we really appreciate your feedback and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
I have had two deliveries of three…
I have had two deliveries of three meals each time .
I have had to phone both times with errors and damage.
The call centre is in the Philippines which means you have to try and understand a barrage of cliche replies from almost incomprehensible dialogue . Staff are helpful and polite ,but it doesn't alter the fact they can do nothing to put right the errors .
0
18 March 2026
Unprompted review
Reply from Green Chef UK
Hi E hall,
Thank you for your feedback. We’re very sorry to hear about the issues with your recent deliveries and the difficulties you experienced when contacting us. While we aim to be helpful and polite, we understand that the errors with your orders have caused frustration.
So that we can investigate this further and come to a resolution together, we kindly ask that you contact our Customer Care team. They are available 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121. We would be more than happy to get this sorted for you.
Thank you for giving us the opportunity to make this right.
Kind regards,
Ann
Green Chef has gone grim
Green Chef has gone grim. Heavy reliance on additives in spice and sauce. Stodgy junk. Trans fats in bread. Chewy lamb. Too much broccoli. Never again
18 March 2026
Unprompted review
Reply from Green Chef UK
Hi Nick
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
My favourite recipe box
I've used other recipe boxes, and this is my favourite so far. It allows me to choose meals that align with my nutritional preferences, such as low-carb, high protein, high-fibre, etc. The range of vegetarian recipes seems to be more interesting than usual, and you can add extras such as prawns or chicken, which is useful if you have non-vegetarians sharing the meal. So far, the recipes have been relatively easy to cook, and deliciously tasty. They tell you what utensils you need, which is useful to know if you're cooking in a kitchen that's not so well equipped. We usually only get recipe boxes for a (self-catering) holiday - we're retired so we have a few - but I think we'll be having some Green Chef boxes at home too.
My only gripe is the number of plastic sachets for some of the ingredients, but that's a difficult problem to solve. Maybe reusable/returnable containers? Or compostable plant-based materials?
13 March 2026
Reply from Green Chef UK
Hi Jennie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The food never arrives when it should.
First the positive, the food is actually very good, great recipes with good quality ingredients.
Sadly they are unable to reliably get the food to your doorstep.
The use of Evri as a courier leads to delays and boxes that never make it.
The customer service both on chat and on the phone contradict themselves and are unable to actually locate your box nor provide an accurate idea of when it will arrive. What a shame. Back to Gousto I go.
17 March 2026
Unprompted review
Reply from Green Chef UK
Hi StephenR
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Terrible
Terrible, I trialled Greenchef for quite a few weeks as they just had to credit me each week due to missing ingredients and completely wrong meals. Every single week. Not worth the cost either very basic. Veg always looked like it would be off within a day
16 March 2026
Unprompted review
Reply from Green Chef UK
Hi there
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
If I could give this company a 0 I…
If I could give this company a 0 I would, signed up as I couldn’t see the menu without entering my bank details. Upon doing so I realised it wasn’t for me and cancelled my account. The next day they took the money out of my account and sent an email confirming the box was on its way I took this on the chin as my own fault for giving my bank details. Saturday comes round and the box doesn’t arrive leaving me and my family without dinner as I hadn’t been shopping as I had this box arriving so we had to order takeaway leaving me even more out of pocket. I called Sunday to chase to be told that the box wasn’t coming but I haven’t had communication of this and they still have my money for the box???? People on the phone and chat have awful customer service. It’s now a week later and I still dont have my refund. AVOID AVOID AVOID
9 March 2026
Unprompted review
Reply from Green Chef UK
Hi Jessica
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Lovely food easy to prepare cans cook
19 February 2026
Reply from Green Chef UK
Hi Penelope
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Negligence
On Instagram they showed they had a variety of vegetarian options...i could not see the meals until I paid for a subscription..once I paid i noticed only one vegetarian option as I'm vegan it was no use so
I tried to cancel straight away within 30 mins of signing up.
They said they needed 24 hours !!!
It was not even 30 mins .
5 days later a delivery came to my house containing pork,beef and chicken i was disgusted !!!!
9 March 2026
Unprompted review
Reply from Green Chef UK
Hi Mrs Sharma
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Really fresh ingredients
Really fresh ingredients. Delivery well informed and on time.
Delicious, easy recipes so far 2 weeks in.
Good value for money with the introductory discount offers.
Great choice that I can choose from a wide selection of recipes that suit me and portion size good.
28 February 2026
Reply from Green Chef UK
Hi there
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
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