Greene King Reviews 

839
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, most reviewers were unhappy with their experience overall. People frequently complained about poor food quality, mentioning cold dishes, very small portions, and essential items missing entirely from the menu during their visits. Customers also noted unhelpful or rude staff members, disorganized service, and long waiting times when dining at these locations. Some reviewers were happy with the friendly staff, cheerful service, and welcoming family atmosphere found at certain locations. Visitors often enjoyed delicious hot meals and efficient assistance provided by attentive team members who made their visits truly memorable. Many patrons expressed appreciation for clean surroundings and pet friendly policies that added comfort to their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, while many reviewers praise friendly, attentive... See more

Service

Consumers appreciate satisfaction with the attentive staff, friendly service, and good food. However, others... See more

Location

People report ambiguous experiences with location, noting a great position while also experiencing some... See more

Product

Reviewers express mixed feelings regarding the product, with some consumers enjoying items like the steak and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers reported that the food was good and rooms... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went as a family of 8 to the Oystercatcher in Penarth yesterday. We ordered on the app. The food was fine except the apple crumble, which you needed a magnifying glass to find. On getting h... See more

Rated 2 out of 5 stars

Greene King Oxton. Great position but poor unattractive seating and only four tables with parasols during a heatwave. Food served quickly and was fine Staff again were the biggest disappointment... See more

Rated 2 out of 5 stars

Visited Primrose Farm in Wigan. The new carvery update is actually ridiculous- why should we have to wait for a member of staff to come and get us to tell us we can go get our food?? The poor couple n... See more

Rated 2 out of 5 stars

We arrived at the Market Tavern, Durham checked that food was being served and ordered drinks. After consulting the menu we went to the bar to order food only to be told that both of our selections... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Greene King is the UK's largest pub retailer and brewer.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

839 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(839)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

Foundry Bell Wokingham

Booked a table at the Foundry Bell
Wokingham for lunch. On the website it had a selection of lunch meals with a drink at a set price to be told by the waitress/possibly manageress that this was not available due to staff shortages!!! When pointing out this was on their website, she said that the deal was an old one and that they had asked Greeneking to remove it!!! The service was good but very few people in a very large pub (I wonder why) the food mediocre, will not be returning.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

We used to use two local pubs under the…

We used to use two local pubs under the Grene King banner
Swiss cottage at Shoreham the cricketers at Southwick
Both have become very expensive
The service at the cricketers is practically non-existent
If you see the place is run by Grene King my advice …….. avoid it

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience 🤗

Had our tea at the Shakespeare pub opposite Victoria train station in London .. the staff were incredible ,helping us navigate the app and keeping food separate so my friend with allergies was ok .. particularly Alfie behind the bar and Ellie one of the servers, who were so helpful and lovely .. would definately visit again 👍👍

14 August 2026
Unprompted review
Rated 2 out of 5 stars

Market Tavern Durham City

We arrived at the Market Tavern, Durham checked that food was being served and ordered drinks.
After consulting the menu we went to the bar to order food only to be told that both of our selections were unavailable. The barman then reeled off a list of dishes that were also unavailable as the grill was closed, less than half the menu was on offer.
If this is the usual practice for Greene King it will be some time before we visit one of their pubs again.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Leah served us at Scawsby Mill food perfect …

Leah served us at Scawsby Mill doncaster very polite knew the menu
Inside out was very good customer service excellent helpful
Food amazing steak perfect
Steak cheese sandwich gorgeous steak tender really excellent starte and meal forced a ppudding on leah recommendation lovely friendly place

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t even bother, it’s not the same

Been a regular on the pavilion on scrubs lane w10 for years, now there is a a new manager she is destroying in the pub.
One member of staff behind the bar trying his best to serve everyone as quick as he can while the manager sit down playing with a karaoke machine,
Another staff member on stage trying to get people to sing while the poor man behind the bar struggles
Ordered a desert it took over a hour to receive it and it wasn’t even that busy
When I asked the manager for my dessert
The member of staff who was singing said I will go check on it and the manager said no get back on stage singing
So helping the customer is not her top priority.
Have been going to this pub for over 20 years and never seen the tables in such a state there is no on to clean up the garden from glasses and plates flys everywhere
When you tell the manager again it not her fault and then because we had mentioned about the cleaning to many times she kicked us out and was screaming in our face, she needs to get up and do something she has only been there 5 weeks and she has destroyed it.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

My family and friends visit Coopers…

My family and friends visit Coopers Mill in Yeovil on a regular basis.
Darrel and team always make you feel welcome. A good atmosphere
The food is good quality and good value.
Always happy with the service.
Highly recommend

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Sunday Worst

Booked a table for 3 at Silver Fern Warsash to day for 4pm as the family fancied a Sunday Roast. Arrived early so had drinks in the garden then proceeded inside looking for our table. There were no reserved tables but plenty of empty ones the area was deserted apart from one couple. I now know why as i went to the bar to order i was informed that there were no roast dinners available. I was so disappointed that i cancelled the drinks order and left. Not a nice experience.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Greene King Amington Tamworth

This is the third time we have visited the Amington Tamworth restaurant and once again they have had no steak. Multiple times we have visited and the have not had basic menu items, limiting The options for food. As someone who can only eat limited options anyway, this has left me with no other option but to dine elsewhere and my family and I will not be returning.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

The carvery was awful qualty

The carvery was awful qualty , the beef was good , and there it ends. The raost potatoes were so hard you couldnt cut them , if you wanted to bust your teeth try eating them , the red cabbage tasted of nothing , the sprouts were awful. Second time I have visited Longwell Green , first time was not good. So obvioulsy quality is not high on their agenda. Wont be back !

31 July 2026
Unprompted review
Rated 2 out of 5 stars

Wig & Pen, Oxford —> give chips a miss

Wig & Pen, Oxford

Chips were tough and reheated. Drove 100 miles each way to visit the Ashmolean Museum and wanted a reliable simple meal. My son enjoyed his plus a pudding but the excuse for chips that I received with my burger was, to say the least, extremely disappointing. Tough, dried out, reheated chips. Spoilt my meal. I mentioned this to the staff when asked if we enjoyed our meal.

Will stick to Wetherspoon’s in the future. Cheaper and better quality.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

ARDENCAPLE HOTEL SCOTLAND!!!

ARDENCAPLE HOTEL SCOTLAND!!!! WARNING THEFT!!!!!

Hi, me and my partner came to stay to climb Ben Nevis. We arrived late and left early, we come in slept and then got up and got dressed to head to the mountains. I tried a new gym top on to show my partner and then took it off (tags still on) placed it on the sofa and then got appropriately dressed for the day. When we got back the top was gone! We raised the complaint. The manager was rude and tried to say cleaners only opened the door because it was messy (clothes on the sofa - and CREATINE next to the CREATINE packet - as we were exercising on the side from where we put it in our coffee!!!) they proceeded to change the subject saying there was white stuff on the side and mess so we didn’t actually clean it (but admitted someone HAD gone up!!!) someone in the back on the phone when we called back after agreeing we’d double triple check our bags once home and call back, kept repeating - iv not taken it iv not taken it! The manager then had a go at my partner and snottily said fine leave a review when he said people should be made aware. She had no resolution and just kept trying to change the subject!! We damaged nothing and the ‘mess’ she tried to justify a theft with, and the ‘white stuff ‘ she tried to use to try threaten us or something being creatine - so even more humiliating that I had a £20 top with tags stolen let alone being accused of something to diffuse what the real issue is!!!

If each person gets a £20 odd item stolen every time they are there and just thinks, ah well. And management does not care then it’l keep happening again and again ! It’s not even about the money, it’s about honesty and the disrespect and low key threats trying to make out we were doing something, that had nothing to do with the issue in hand! A formal letter has been sent to greenkings main issue so I hope for a better response!!!!

26 July 2026
Unprompted review
Rated 1 out of 5 stars

We went to the old rectory in Larkfield…

We went to the old rectory in Larkfield Kent.
We waited 45 minutes, for our meals,staff was more interested in there mates then the customers I had a mixed grill when it arrived the egg was like a hard boiled egg the steak was so hard I could have used it for my shoe. please don't go there have a meal somewhere better.
Clive Whitehead.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

I WOULD RATE THIS DISGUSTING COMPANY…

I WOULD RATE THIS DISGUSTING COMPANY ZERO. THEIR CUSTOMER SERVICE STAFF AT HEAD OFFICE ARE USELESS, IGNORANT AND NEED TO FIRED. THEIR ATTITUDE IS NOT INTERESTED AND THEY LIKE TO KEEP YOU ON HOLD WITH THAT VILE MUSIC TO GET RID OF YOU. I HAVE MADE 15 TELEPHONE CALLS TO GREENEKING 01284 763222 AND 01283 498400 AND STILL WAITING FOR A MANAGER TO PHONE ME AS I HAVE A SERIOUS COMPLAINT ABOUT A DEPOT MANAGER WHO IS A BULLY AND SERIOUSLY DELUDED. THEIR COMPANY EMAIL ADDRESS IS NOT WORKING SO A COMPLETE WASTE OF TIME. GREENEKING IS THE WORST COMPANY IN THE U.K.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Over charging

Trying to be charged £3.45 for a can of coke Draft wasn't working so only had that choice.I work in hospitality and know £3.45 is a total RIP OFF for a can of coke
As to say didn't pay it and walked out!

26 July 2026
Unprompted review
Rated 1 out of 5 stars

poor advertising, even if you have the app

They advertised specified drinks for £3 if you have their app.

Great deal if they tell you that's if you order from the app, not if you order and scan the app.

Worse if you order multiple drinks and find out you're paying full price when you get the bill.

I will think twice when buying from Greene King next time !

23 July 2026
Unprompted review
Rated 1 out of 5 stars

DISGUSTING

DISGUSTING - partner bitten twice by a dog in one of their pubs we was staying in at Bournemouth / staff said they would take a report and never did then next day still no report and said they would contact police as the owner has bitten 2 people before , still no report . We then contacted green king via email making a complaint which they respond in 10 days but NO RESPONSE. We. Then called and they said someone would call but no call enough is enough solicitor now will be involved
Dog friendly pub where 2 people bitten on same day and the regular was banned year before for biting and scarring the manager
Spy glass and kettle pub Southbourne seriously bad service

27 June 2026
Unprompted review

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