Greene King Reviews 

The Bull Hotel at Long Melford. I had previously been to this location for impromptu business meetings albeit a few years ago. I made the unfortunate choice to dine there recently for an evening family celebration meal. This was the worst food experience I have ever had in the UK, food appeared largely re-heated and over-cooked budget grade quality. All staff but one made us feel as though we were an inconvenience to them. So very disappointing and a place we will avoid in future.

Redwood Farm Cribbs Causeway...
Dirty table, dirty cutlery, dirty glasses and dirty liars!. Food was ok. Glasses were disgusting someone's lipstick from the previous friday was still on the misses glass dirty grubby glasses with and eyelash in mine... and told my daughter not to even drink out of here glass.. waiter saw our glasses and said thay it was not acceptable and they he would refund right away the drinks.
Came back over said all done 3-5 days to reach account... been over 2 weeks and still nothing ive emailed called several times no answer bloody disgrace going to have to travel back up there and request a full refund!!! Not happy

Very very slow service hardly anyone here and the food wasn’t great. Would not come again.

The world cup was on. When I was going to the bar I casually said to one of the staff, “he looked like one of the celebrities at the world cup,” and I nodded at the screen. The staff member who turned out to be a manager responded in a way I thought was curt. When I asked why, he said so loudly it felt like half the pub could hear, “I made personal remarks about his appearance which he was deeply offended by.” I apologised as you would expect.

My friends with me did not think I said anything offensive.

I don’t know of any manager who would let their staff speak to a customer like that over a perceived slight

The Grove Pub is part of the Greene king chain which Currently has a score on 2.8 here on Trust Pilot, I have looked through the reviews and other people have complained about poor customer services at their pubs.

The Bull, Long Melford. Food was terrible. Never been so disappointed when dining out. Stale and overcooked. Annoying radio station playing constantly. The whole experience screamed 'dated'. Bar staff average, a smile would have been appreciated. A waste of money for a family meal. We had assumed to be seated in the restaurant but we were in the bar by the bar! Trying to forget the experience.

Went to the byways in scarborough on wednesday the 17th june for food while waiting for our food noticed a man being very loud bar staff just ignored him then he got louder swearing a lot very loud when their is kids in the pub out for their dinner bar staff still ignoring him when he should of been told to keep quiet or leave then 1 of the bar staff sat at the bar having a puff on her vape will not be going back their again

We visited the station Promemade morecambe the other day me my friend jamie, his mum and dad the food is absolutely delicious all hot. Good choice of drinks will defo come back and visit here again in the near future. Thank you 😃

Book a table as free whisky promotional, now table its now a cheap pint as you made a mistake.
Have now cancelled my table for 6.

THIEVES

I have used this carvery for many years with friends and family, spending plenty of money over that time. I visited early June 2026 and a week later received a PCN. I completely understand that pubs don’t want non‑customers abusing their car parks, but I was a customer.

I rang the pub to explain this and the duty manager told me they “couldn’t help” and “that’s what we’re told to say.” No interest in helping a loyal customer at all.

I then contacted the CEO, Nick Mackenzie. I received a reply from Clare asking for proof of purchase. My sister treated me that day, and as pensioners I didn’t want to cause her hassle digging out receipts. After several calls and emails, the PCN was finally cancelled — but I was warned that “next time” they would require proof. I don’t appreciate being spoken to like a child.

These places have become a joke. They seem more interested in squeezing money out of genuine customers through PCNs than serving a decent carvery. I spent 30 years in retail and valued every customer. It’s clear Greene King’s management have drilled a “don’t care” attitude into their staff. Without customers, you don’t exist.

I won’t be using any of these venues again. If you forget to enter your registration into their iPad, the stress and hassle afterwards simply isn’t worth it. I’ll find somewhere better to eat from now on.

Visit to the Dartbridge inn just of the A38 Devon. Gone down hill. Very poor, we will not be back. Portion sizes were so small, even the waiter was so embarrassed about the size he was serving for the prices.The waiter apologised when challenged about the size of the meals. Meals not hot and not very tasty. Ask for extra custard at to pay an extra 50p for literally 50 mils of custard. Absolute joke. Definitely will not be returning. This is four regular customers that travel here as it's the halfway point for both couples to meet. We will be looking for a different venue to meet up. Sad, really.

Victoria Cross Reading:

Went for birthday. Worst pub food I’ve ever had. Didn’t offer gluten free chips and the steak was inedible.

Hungry Horse. The Super Mare is a family Pub that also welcomes Dogs.
My meal was excellent and Jo and Lorraine looked after me and making sure my meal was good.
I am a regular visitor and always enjoy going there when I can.

Poor Processed Food..
Had an absolutely brilliant pre-frozen cod and catering chips dinner in my local Greene King pub recently. Would like to add a definite improvement on my last GK dining experience which put me off work with food poisoning, commonly known as gastrointestus, after being served an infected undercooked steak, and would also like to add the resulting chest cramps were excruciatingly painful only improved slightly with a course of codin phosphate issued after an emergency visit to my GP.
Thanks Greene King for showing compassion and care to your customers, and lets hope you never have a Audit failure in the near future.

Doctors Tonic, WGC.
Stay away! Tried to order a pinot grigio but none available. Tried to order a Greene King stable lager Carling or Carlsberg but not served here. Ordered food via the app, 38 minutes later a very poor meal arrived. I'll probably need a doctors tonic tomorrow

Went to the Cedar tree farm Cardiff Bay.
Haven’t eaten out in this place for years, after suspecting I had food poisoning from this place. Things change! So I tried it again yesterday (a Carvey), absolutely disgusting. Then I saw the person behind the counter mixing the food (old with new).
This is not allowed for good reason.
(UK buffet restaurants are strictly prohibited by the Food Standards Agency from mixing old hot food left on display with freshly cooked food. Doing so risks cross-contamination and allows dangerous bacteria to multiply because older food may have already sat in the temperature "danger zone" for too long).
Got a refund without attitude from the manager at least.

The staff and food were brilliant and who several us first well done Mia and to to the chefs kay was amazing 5 stars

Just been to Golden Eagle Cleveleys, have been going there for 16 years but never again. The food was well below par & sparse. Bacon bits on All day breakfast, Steak & ale pie was substandard, could have paid £1.50 in shop & got better quality. All the dishes were small in portion compared to previous visits, nobody came to ask if everything was ok. Had to go to counter to ask for child's sweet. Tables around the pub were left uncleared while staff could be seen talking. Tables seen with meals & drinks left abandoned & untouched. Wait time was 45 minutes, other customers complained about this.

Blue light discounts ! Visited wearside farm , on the Greene king app shows as nearest pub went in 6 of us , linked to the free wifi also Greene king named states on advertising that blue light card holders get discounts every day ! Went to use the card and they state it’s farmhouse inns ! Not discount allowed to be given ! Showed them on the app for Greene king emailed guest services with no joy infact they were very blunt , false advertising and if your not part of Greene king taken them off the app

My pasta was ok but salad was a heap of lettuce and one quarter of a tomato, the childs roast was a reheat with hard caulflower, i wiped my own table watched by staff, will not return to the cedars barnstaple

We come every week and we have never had a bad meal. The staff and food are always exceptional.A special shout out to the main man derek he always brings happiness and a smile ! -old engine house Torquay