Greener Living Ltd. Reviews 

Daniel was very efficient and appeared very competent. He had a pleasant manner and was considerate.

Andy came to service our ASHP today. He was really friendly, informative and checked our system fully. We’ve had lots of problems with the installations team at Greener Living and awful communication from their offices, but Andy did a great job.

Just had an annual service completed by Andy from Greener living. He Answered all my questions in an easy to understand way. I felt reassured that the service had been complet really well

Our annual service was done by Andy today very professional and efficient. Reassured us everything running great and no issues, really nice guy, I liked him 👍

The service engineer was excellent covering the requirements fully and making a couple of adjustments to the system to improve the operation of the installation

I had a pump fitted by greener living, I have to say I wasn’t sure at first and was dubious and may be a stick in the mud about changing direction with the modern greener ways. From start to finish the greener living yea. We’re great and the change has made a big difference to my bills and I also feel better in my mind knowing I’m doing my bit for the planet too.

Had a problem with my ASHP overnight and called Greener Living first thing in the morning. Spoke to Mark who was extremely friendly and understanding of the issue. He made me aware of the process and said would call me back once he knew when an engineer could visit. Within the hour he called back and an engineer arrived shortly after. The engineer (unfortunately can’t remember his name) was also friendly and very knowledgeable and fixed the issue very fast. He also noticed an issue with a previous install and proactively fixed that. Really happy with the service received

Daniel came out today to service our system went through it thoroughly new what he was doing give him 10 out of 10 👍

Andy, telephoned to provide an eta, carried out the service efficiently friendly and informative following my questions about operation of our ASHP system.

Had Andy come out to check our system today and he was really good - lovely customer service and explained things in detail. 100% recommend!

We received a call from Adam to arrange our yearly service, I explained I had a problem with the hot water, he said he would put it on job sheet. On the arranged day we had a call from Daniel giving his estimated arrival time which was spot on. He introduced himself and was so polite. He had our query on his job sheet, rectified it on heating system and then showed us how to use the hand held controller, incidentally when we had this system 2 years ago none of the engineers knew how to use it! Now we have a warm house and dont burn our hands when turning on the hot tap! 5 stars for these two gentlemen!

Mark and Adam have been very helpful with the after care, customer service from them is brilliant, they helped us sort out any minor issues right away.
We would highly recommend this company and the system they installed in our property

Hello again Folks,

As the title implies this is another visit to update you - give you a little warning about those Greener Living people from Sheffield.

So I first posted on the 17 March & again on the 31 March 2023 - I must say they make for a great read - OK I might be biased a little.

So going to dive straight in - the pipes got re-fitted, my wife was here and said the father and son team was fantastic and the rubbish from the original fitting in February that had taken up squatters rights in the front garden was removed - Amazing we thought!

We had to wait for the technician/balancing man to come out - but all was looking good & plus it was the super chap that came out to us back in February on a Saturday and spent 6+ hours really trying to get the system working for us. This time he had a 'thermal gun' with him (showing the hot water in the pipes under the floor boards) - surely this was it - the long awaited ASHP was going to be fully operational and deliver all that Greener Living had promised - I built it up too much didn't I - sorry!

So the two radiators in the living room are not getting hot water, so the rest of the house is, which goes back to the situation I mentioned in a previous post, we have to fool the system to turn it off, by moving the monitoring unit as if we keep it in the living room the ASHP would keep trying and trying to get to the 'target' temperature - we are not the type of people who want a scorching hot house - but want it to be about 18 degrees celsius - at the moment it is either feast or famine, feast in this case means very high electric bills (as the systems tries to reach the unattainable target) or famine is we are constantly cold.

So putting all that to one side - we now need a handy man to come in to repair the very badly cut up floor boards, that have stood, or should I say laid on the floor since 1957 - our bedroom door needs rehanging, two other doors also need looking at and some plastering also needs redoing, when pipework from the ground floor to first floor was exposed (which it seems didn't need exposing).
We have now been told to wait - we know you have 'issues' but it is working it's way through our system - my wife has rung Monday and today (Tuesday) she is polite and will push a little, but for me this is unacceptable - it is almost 2 months from the first 'fitting' - Greener Living has sent 2 pipe laying crews out (that sounds odd) and we have been visited by the technician/balancing person 3 times, called the customer service about 8-10 times, sent about 4-5 text messages (which nobody replies to) and still not working - it maybe and this is me in generous mode about 75% working - but every time you ring up, you hear The UK's number 1 heat pump installer jingle - before selecting your options.

So I better wind up before this review gets too long (maybe it has). I rang them before leaving work and someone was going to call me back - they did, but I was unable to take the call, I did however call them and leave a message on the answerphone - I really hope this is the final hurdle - and not a Grand National size hurdle - I've said it before this company does have great people working for it - maybe I was just 'unlucky' - but please Greener Living lets get this sorted - but I don't really want to spend time writing bad reviews - I'd like to do a good one, but only you can make that happen.

Had our second yearly service carried out today, our service engineer Daniel rang to say he was on his way and arrived on time. He was very polite and explained all the procedures he was carrying out. A very knowledgeable young man, would highly recommend him

It great to have sutch a cheerful, knowledgeable engineer he put right the issue that I was unaware of even after 2 years of owning the system. I do hope Daniel can be assigned to us again next year

Just had our annual service done by Daniel.
He is very courteous and efficient and carried out the work with the minimum of fuss and inconvenience.
Very happy with the service provided

Had my air source heat pump serviced by Dan, very helpful and very professional, sorted out the issues I had accessing the app to control the heating.

Install part done today for ASHP, most of our radiators have been replaced and we had needed replacement 15mm pipes as our downstairs is 8mm microbore pipe work.

They thought we had laminate upstairs and needed to find the existing pipe work to tap into for the new pipes but luckily for us it’s Lino flooring which looks like laminate. The guys listened to me and we talked about different options to access the upstairs underfloor pipes and they did their best to reduce the flooring intrusion needed.

We knew we needed the replacement pipe work but didn’t realise the scope of the upheaval of everything that that process entailed (only because we’re not plumbers) but it would have been good to have it spelled out in plain English for us.

The whole house did resemble a tornado having hit it but to be fair it was all needed. Each of the 4 chaps worked in their own zones and from the moment Ben came in he put us at ease. Chorley & Jack are both grafters doing the pipe work & radiators, Ben lived in the loft dismantling everything and installing the actual cylinders in the old airing cupboard, he had a lovely personality/calmness about him. Liam wasn’t chatty at all, he was extremely professional though, really work focused and kindly capped our mains gas off for us too as we don’t use our gas fire anyway and we don’t have use for gas now.

From 12 days ago when we decided to have the ASHP installed to today, Greener Living have kept us updated all the way through.

I rang customer service and spoke with Mark, only to ask for a letter of confirmation that the gas had been capped off today as our energy provider needs it. No hassle at all and he’ll be asking Liam to provide it to us.

Electrician due tomorrow and hopefully all will work well with the system once it’s up and running.

We already have solar so we’ll see how we fair with the added elec usage versus us using the gas for heating.

We’re prepared for a teething issue or two whilst the system is settling down and they’ve left us lots of leaflets to read as well.

Others have mentioned about holes needing patching up, rubbish left behind, damage and theft.
- Patching up - one 6”x3” hole to be re-plastered to be done. Old pipework holes in skirting I’ll do myself anyway and redecorate those.
- Rubbish - there’s lots of it but as neatly stacked ready for collection over the next 2weeks as it can be. They’ve said if the scrapers are passing that they’re also happy to let the scrap van take it too.
- Damage - not that I can see any.
- Theft - nothing stolen and I didn’t get the feeling that any of them would have stolen anything anyway.

They tidied up as best they could on the first day and the second day they did 90% of it - I can’t fault the install team, very professional.

It’s worth listening to their conversations on the first install day as I knew things about access areas in the house to pipework that they didn’t - this saved new pipes being put in places that we didn’t really want them.

Talk to your installers and have a good dialogue.

My only wish was that we’d asked to have our dining room radiator replaced (at a cost to us) as it’s the original and looks battered against all the new ones but in fairness that radiator works a treat and is plenty big enough for the room but it’s the radiator that is seen the most - looks like I’ll be glossing the radiator this summer 😂.

We have spent nearly a year trying to get our solar batteries installed by Greener Living working and connected. We call or write every few weeks, promises are made and no one gets back to us, We did finally get an engineer out who confirmed it had een improperly installed and he needed to order upgraded parts. Silence. cals, promises .Nothing. We must have lost hundreds of pounds, on stored energy we should kave had. Their customer service is appalling.