GreenGeeks Web Hosting Reviews 1,616

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the quick response times and the helpfulness of the staff. Many people appreciate the smooth and efficient service, noting the reliability and speed of their websites, and the well-designed website and control panel. However, some customers experienced issues with communication and account management, including slow responses for complex issues and difficulties with unexpected domain changes. A few people also mentioned problems with website downtime and a lack of understanding from the company regarding specific account changes.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Service

Consumers find service to be positive, highlighting its top-notch quality, efficiency, and exceptional human... See more

Website

People report positive experiences with website management and performance. Many customers praise the ease of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They do indeed plant trees, dont think it's greenwashing. Excellent customer service, short waiting times. After next to no chatbot contact, you get to speak to a human expert. I forgot to do a... See more

Company replied

Rated 5 out of 5 stars

I love that you offer so much in one place — website design, hosting, and email all together just makes everything feel easier and more aligned. Having it all under one roof is such a gift. I’m sti... See more

Company replied

Rated 5 out of 5 stars

First request for assistance with domain transfer, they CALLED ME!! When I got over the shock, the tech rep got me straightened out. Second request, because I didn't get the nameservers pointed c... See more

Company replied

Rated 5 out of 5 stars

This is the best host i have had in many years. If u contact the support they aswer really fast, best so far, the ithers i had tooke several time before they answered my questions and though i'm sw... See more

Company replied


Company details

  1. Web hosting company
  2. Business-to-Business service

Written by the company

GreenGeeks Web Hosting was launched in 2008 and is a leading web hosting provider powering over 300,000 websites in over 150 countries. GreenGeeks offers its customers a better web hosting experience from its specially engineered web hosting platform. Enjoy hosting from any one of our 5 data center locations, which include advanced speed technologies, enhanced security, expert 24/7 support and feel good about on a hosting platform that is making a difference with our renewable energy commitment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and ethical webhosting company

Great values. Great service.

20 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Ivan! Really appreciate you calling that out. Having strong values only matters if the service backs it up, so it’s great to hear both came through in your experience. Thanks for choosing GreenGeeks!

Rated 5 out of 5 stars

My request for help was resolved very…

My request for help was resolved very quickly.

18 February 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Rick, glad to hear your issue was handled quickly. Fast, effective support is exactly what we aim for, so it’s good to know the team delivered when you needed it. Thanks for choosing GreenGeeks!

Rated 5 out of 5 stars

INCREDIBLE is my 10-letter summation!

My experience to-date is best represented through my answer to this question: "How’s everything gone so far with your GreenGeeks setup?"

INCREDIBLE is my 10-letter summation!

This was a big move for us to make bringing 3 (simple but important to us) websites, multiple domains, email addresses, etc., from my decades-long relationship with another web hosting company to our brand new hosting home @ GreenGeeks.

There is more to occur with everything (domains take days to transfer and there are some DNS settings that need to be updated once things have completed their transfer into GreenGeeks' hands).

It was a busy and kind of scary weekend for us as things were shifted and we learned many new things from GreenGeeks excellent and supportive Tech Team(s).

And, that's my basic message: GreenGeeks has incredible products and pricing - backed-up by excellent and supportive Tech Team(s)!

Who in this oftentimes impersonal Tech-world that we are immersed within could ask for anything more?

Not me.

Thanks GreenGeeks for the high-quality business environment and culture of customer-focused service you offer.

We're glad to be working with GreenGeeks and continuing to grow our web/Internet-presence in conjunction with them moving forward.

Enjoy your days... - PWE/DNE

19 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

That’s a big move, bringing multiple sites, domains, and emails over after so many years elsewhere, so I’m really glad the transition felt supported, even with all the moving parts and learning along the way. It’s normal for transfers and DNS updates to take a bit of time, but it’s great to hear our team was there with you throughout the process. Thanks for trusting us with your setup and for being part of GreenGeeks as you continue to grow.

Rated 5 out of 5 stars

Been with GreenGeeks almost 8 years…

Been with GreenGeeks almost 8 years now.
I never had a problem in this period. If there something i needed online chat with support solve most of issues. Uptime on servers is 99% good for my business.

18 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Daniel! Being with us for close to 8 years and having that level of consistency says a lot. Glad to hear the uptime has been reliable for your business and that the support team has been there whenever something came up. Thanks for sticking with GreenGeeks over the years!

Rated 5 out of 5 stars

Great support experience

I thought that something really, really bad had happened to my ability to get my email. Luckily the rep at GG was quite calm about the whole thing and explained what had happened and bot only how to fix it, but actually went in and fixed it for me.

17 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Brian! I can imagine how stressful it felt thinking your email access was broken, so it’s great to hear the team stepped in calmly, explained what was going on, and got it fixed for you. That’s exactly the kind of support experience we aim to provide. Thanks for sharing this!

Rated 5 out of 5 stars

Need help? Don't worry, GG is there!

I don't update my site often, but when I do I use an ftp program, because I find it easy for me. Recently, I could not get it to work and reached out to GreenGeeks to find out why. It seems there's new protocol, and me, not being really tech savy, have to do a bunch of things to get it to work. I did try, but time running short I used Control Panel (a real pain to me) just to get it updated. Not GG's fault, just something I now have to learn and configure so I can use my ftp program. So far, GreenGeeks have been great to work with. I really can't complain and the tech stayed with me all during the chat/fix/configure episode and also sent me a site to help me configure the ftp. I will do that at a later time, but for now, all is good. Nice to know you can actually get a "real person" to guide/help when times call for it. All smiles here!

11 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Glenn! Glad the team stayed with you through it, helped you get things working, and pointed you in the right direction for setting it up properly moving forward.

Also good to hear you were able to get your update done in the meantime, even if it wasn’t your preferred way. Having real support when you need it makes a big difference. Thanks for sharing this!

Rated 1 out of 5 stars

Staff members will lie to steal money

Staff members will lie to get you to buy a plan just to let you know right after you need to upgrade for an extra $15 per month.

16 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

We’re sorry this experience felt misleading—that’s not how the process should work. In some cases, upgrades are needed based on resource requirements or how the service is used, but that should always be clear upfront. We’re sending you a private message through Trustpilot so we can identify your account and review what happened in detail.

Rated 5 out of 5 stars

Reliable, Knowledgeable and Efficient.

I have been with GreenGeeks for over 10 years, and after several years trying to fit with a great hosting service, I have never been anything but 110% happy with the service that GreenGeeks provides.

Any questions I have, they'll answer, if I need a bit more time to pay, they'll sort it. They are reliable, I've never had any downtime issues, and their cPanel has so much stuff!

Now that I'm getting into further serious personal business, having a solid site and backing that I trust, I'm thrilled to recommend GreenGeeks to anyone who will listen!

1 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Punky! Thanks for being with GreenGeeks for so many years and for trusting us with your sites. Long-term clients like you are the best proof that reliability and consistent support matter. Thanks for your feedback and for choosing GreenGeeks!

Rated 5 out of 5 stars

GreenGeeks support is fast and…

GreenGeeks support is fast and efficient. Impressive and recommended!

5 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for the kind words! We appreciate the recommendation and your support of GreenGeeks. Thanks for your feedback and for choosing GreenGeeks!

Rated 5 out of 5 stars

What originally drew me to Green Geek…

What originally drew me to Green Geek was their commitment to planting trees. I'm also totally not a Geek. I've used support several times and they've been prompt to respond and have always made sure I get the help I need.

8 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for sharing your experience Faith! It’s great to hear that our environmental initiatives caught your attention and that our support team has been there whenever you needed help. You definitely don’t have to be a tech expert to run a website with us, and we’re always happy to guide you along the way. We appreciate you choosing GreenGeeks.

Rated 5 out of 5 stars

I’ve been a client for years and really…

I’ve been a client for years and really appreciate their great customer service and their commitment to being environmentally friendly.

10 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for sharing your experience Azafra! It’s great to hear that both the support experience and our commitment to sustainability have made a positive impact for you. We appreciate your trust in GreenGeeks and your continued support.

Rated 5 out of 5 stars

This is the best host i have had YEARS!!!

This is the best host i have had in many years.
If u contact the support they aswer really fast, best so far, the ithers i had tooke several time before they answered my questions and though i'm swedish i understood everything they told me.
The green think of green geeks fits my own company really well since im thinking green with my webb code.
I haven't got anything negative to say, i hope others using their services.

1 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi MeWeb, It’s great to hear that the support team has been quick and clear when helping you, especially when communicating across languages. We’re also glad our environmental approach aligns with your own values and the way you build your projects. We appreciate the recommendation and thank you for choosing GreenGeeks.

Rated 5 out of 5 stars

Big shoutout to the Green Geeks support…

Big shoutout to the Green Geeks support team! They helped me fix a tricky technical problem even after discovering it was caused by some custom code I’d added myself. They really went the extra mile to make sure everything was running smoothly."

6 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Kevinc, thanks for the shoutout! I’m glad our support team was able to help track down the issue and get things running smoothly, even with the custom code involved. Our goal is always to help clients move forward, regardless of where the problem starts. We appreciate you taking the time to share your experience and for choosing GreenGeeks.

Rated 5 out of 5 stars

GreenGeeks Review

I use greengeeks to create a website it was great.

25 February 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for sharing your experience Tyler! Glad to hear the process of building your website went smoothly and that the platform worked well for you. If you ever need a hand with improvements, performance, or security along the way, our team is always here to help. Thanks for choosing GreenGeeks!

Rated 5 out of 5 stars

GreenGeeks has been a game changer for...

GreenGeeks has been a game changer for my business. Their hosting services are top notch and the customer support is unmatched. I cannot imagine trusting my clients' websites with anyone else.

9 January 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Jenny! Thanks for trusting us with your clients’ websites. We know how important reliability is when you’re managing sites for others, and we appreciate you choosing GreenGeeks to be part of that work.

Rated 5 out of 5 stars

Smooth and easy to use and very helpful…

Smooth and easy to use and very helpful staff when I have questions or need help!

5 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Fin, glad to hear the platform has been easy to work with and that our team has been there when you’ve needed a hand. Making things simple while keeping support accessible is exactly what we aim for. Thanks for choosing GreenGeeks!

Rated 5 out of 5 stars

Best hosting I ever had

I have been with GreenGeeks for a few years now and they have been very professional. I can only say good things about them. Support is fast and efficient and prices and services very good.

6 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Hi Victoria! Thanks for being with us for the past few years and for sharing your experience. We appreciate your trust in GreenGeeks!

Rated 5 out of 5 stars

My experience was simply excellent

My experience was simply excellent. Other hosting companies that I have worked with previously have not been able to provide this same level of support. This is not the first time I have reached out to their support, nor do I suspect it will be my last time.

Thank you again to everyone who helped us with this issue.

5 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for sharing this L. Deardorff. It’s great to hear our team was able to step in and help when you needed it. Support is a big part of what we focus on, so knowing the experience stood out compared to other providers really means a lot. We appreciate you choosing GreenGeeks!

Rated 5 out of 5 stars

I’ve been with them for over 10 years…

I’ve been with them for over 10 years and have never had a single issue. And in this time, they’ve helped me out of many situations, and made me look like I had expertise with my clients. their customer service is The best. I’ve worked with other hosting companies before, and the difference is immediately noticeable.

My favorite is that in a full decade with GreenGeeks, I’ve never had a frustrating experience. That level of consistency is rare. I would recommend them again and again without hesitation. And The fact that they’re a green company also speaks to their values. it shows they have a strong moral compass, and that integrity clearly comes through in the quality of their service.

6 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for being with us for more than a decade and for sharing such thoughtful feedback. It means a lot to know the reliability and support have consistently helped you manage your clients’ sites with confidence. We appreciate your continued trust in GreenGeeks!

Rated 5 out of 5 stars

Every time in EVERY way. All the way great!

Every time I open a ticket. Every time I reach out for support. Every time I introduce a new client to Green Geeks, as a reseller through Moss Media DBA, Earthly Hosting. Every time! I am blown away at the humanity, efficiency, and accuracy of the customer care. I'll never leave this outfit. Ever.

1 March 2026
Unprompted review
GreenGeeks Web Hosting logo

Reply from GreenGeeks Web Hosting

Thanks for the incredible feedback and for trusting us with your clients through Moss Media and Earthly Hosting. It’s great to hear that every interaction with our team has been consistent, efficient, and genuinely helpful. Support is a big part of the experience we aim to deliver, especially for resellers managing multiple sites, so we really appreciate your long-term trust in GreenGeeks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look