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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that the teams are knowledgeable and communicative throughout the entire process. Many people highlight the excellent quality of the work, from installations to tidiness, and appreciate the clear explanations provided about the products and services. The overall user experience is frequently described as smooth and satisfying, with many consumers recommending the company. However, some customers also noted that getting answers to queries from office staff was not always straightforward. Additionally, a few people mentioned a slow start to the installation process, though the on-site teams ultimately completed the work professionally and efficiently.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, consistently praising the efficiency, responsiveness, and... See more

Product

People report positive experiences with products. Customers are pleased with the quality and functionality of... See more

Quality

Reviewers mention positive feedback about quality. Customers are very pleased with the outcome and the... See more

Sustainability

People report positive experiences with sustainability efforts. Many customers are delighted with... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the clear explanations... See more

Based on these reviews

Rated 5 out of 5 stars

Friendly staff Jordan and Keran turned up just after 08.00 wasting no time and informing us of what they were going to do and got on with it. Tidying up as they worked and assisted with our phones u... See more

Rated 5 out of 5 stars

Thankyou George and the crew. Ours was quite a big job requiring pipe work from scratch throughout in an old granite house with modern extension, the work which required maximum disruption but was ca... See more

Rated 5 out of 5 stars

Jack, James and John worked cleanly and efficiently to complete our solar panel fitting in Dorset. They made sure the panels were sitting flat on our roof, which was a challenge, but they worked tirel... See more

Rated 5 out of 5 stars

GreenGenUk have recently installed an air source heat pump to replace our old oil boiler and oil tank. We were extremely happy with the quality of the work carried out by Ali and Dan. As the system w... See more


Company details

  1. Solar Energy Company
  2. Electrical installation service
  3. Central Heating Service
  4. Heating equipment supplier
  5. Heating service
  6. Solar energy equipment supplier

Written by the company

GreenGenUK is an award-winning provider of renewable energy solutions, proudly serving the South West since 2011. Originally based in Cornwall, we specialise in the installation of Air and Ground Source Heat Pumps, Solar PV, Solar Thermal, and Battery Storage Systems. We partner with leading brands like Mitsubishi, Samsung, Vaillant, JA Solar, AIKO, Jinko, Q.Cells, Tesla, SolarEdge, and GivEnergy, delivering high-quality, energy-efficient solutions tailored to meet each customer's unique needs. Our installations are carried out to industry-leading standards, ensuring maximum efficiency and long-term performance. Customer satisfaction and peace of mind are at the core of our services. GreenGenUK provides comprehensive aftercare and support for all renewable energy installations, guaranteeing smooth operation for years to come. We offer extensive manufacturers' warranties, with some lasting up to 30 years, emphasising the durability and reliability of our products. Our commitment extends further with our workmanship warranty of up to 10 years, showcasing our confidence in the quality of our work and dedication to customer support. As an MCS-certified and TrustMark-accredited company, GreenGenUK adheres to the highest industry standards. Whether you're looking to lower your energy bills or adopt a greener lifestyle, GreenGenUK is your trusted partner for sustainable energy solutions in the South West.


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

You won't find a better company

Just had a Solar system fitted to a rental. This firm is so professional 👏. Interaction between myself and GreenGenUK was easy. A big thank you especially to Jordan, Finn and Kiran, you boys were great. Now for the air source system to be fitted in a few weeks time. Looking forward to working with you guys again. A BIG THANK YOU 😊.

22 August 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you Richard! We really appreciate the business and look forward to delivering the heat pump installation for you!

Rated 5 out of 5 stars

Great customer service

Great customer service. Matt was friendly and very efficient and did the job to an excellent standard Would definitely recommend him

23 August 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Sarah, Thank you for review and glad you had such a positive experience

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, professional, efficient and tidy.
All three of the Engineers were polite and respectful, Thanks Max E. Fionne & Ben B

22 August 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thanks Sam, really great to hear when our installers are providing the top service we are seeking

Rated 5 out of 5 stars

AirSource Heatpump Installation

I used GreenGen to install an AirSource Heatpump. Installation was completed by Jack and Isaac who were professional and accomodating. There was an issue with the Heatpump itself (i.e. some loose wiring), which was no fault of GreenGen, and caused a delay in the installation due to fault finding so I would recommend installing when you don't need the heating in case you face a similar issue. GreenGen were helpful and communicative throughout so I would recommend especially as they organise the claiming of the grant.

1 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Peter, thank you so much for taking the time to share a review of your experience. Your feedback will go along way!

Rated 5 out of 5 stars

GreenGen are great

GreenGen are a great company they provide an excellent service. They communicate well. The engineers (Jordan, Simon and Ian) were brilliant. They were courteous efficient and very tidy. Thanks GreeGen n

30 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

We are so pleased to hear about your positive experience with us, thank you for taking the time to share!

Rated 5 out of 5 stars

After having a serious pigeon problem…

After having a serious pigeon problem with them nesting under my solar panels, GREENGEN helped solve the problem by removing panels so I could clean debris from birds then replacing them after and fitting a pigeon proof mesh to stop birds from attempting to nest again.
GREENGEN also fitted a brand new solar meter and battery with will help save me more money on my bills. The guys that did the work were amazing. Definitely recommend GREENGEN

31 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK


Thank you for sharing your experience! We're glad to hear that GreenGenUK could effectively resolve your pigeon issue and enhance your solar setup with the new meter and battery. It's wonderful to know that the team delivered great service. We appreciate your recommendation!

Rated 5 out of 5 stars

Battery installation

Required a battery installed, quoted three options with pros and cons very helpful, surveyed a week later and installed a week after that, Jordan and Treeve carried out a nice neat installation and cleaned up after themselves, explained the system and how to use it and helped download the app, highly recommend.

31 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your feedback! We're glad to hear that the process was smooth and that Jordan and Treeve provided a clean and professional installation.

Rated 5 out of 5 stars

Air source heat pump

From the 8th - 24th July I had an air source heat pump installed at my mums bungalow. Jack G and Archie the plumbers done a quality job and made sure everything was installed where we wanted it to be. Jordan and John the sparkies done a quality job with the electrics and explained everything thoroughly and how to work it. I would highly recommend the GreenGenUK team from start to finish.

8 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for sharing your experience! We're pleased to hear that Jack, Archie, Jordan, and John delivered a quality installation and made sure everything was exactly as you wanted. It's great to know they took the time to explain the system thoroughly. We appreciate your high recommendation of the GreenGenUK team!

Rated 5 out of 5 stars

Powerwall installation: very satisfied customers.

We have recently had the GreenGenUK team install a Tesla Powerwall - completing the set of air-source heat pump and solar panels, which were installed last year - and we have been extremely pleased with the professional and friendly manner in which the installation was carried out. Our thanks go to the team of Adam, Fionn and Treeve: Great work guys.

30 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind words! We're delighted to hear that you’re pleased with the Tesla Powerwall installation, as well as the previous work on your air-source heat pump and solar panels.

It’s wonderful to know that Adam, Fionn, and Treeve delivered professional and friendly service. We appreciate your feedback and support!

Rated 5 out of 5 stars

When things get complicated…

I would like to give compliment Cameron, Treeve and the electrical team who sorted out a really unusual problem related to how the GivEnergy battery system they installed interacted with our PodPoint car charger. It took quite a bit of research and a few attempts, but it is all sorted now and both systems are working perfectly. Definitely, evidence of being prepared to go the extra mile to get it fixed. Well done.

5 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear your compliments for Cameron, Treeve, and the electrical team.

It’s fantastic to know that their dedication and perseverance paid off and that both systems are now working perfectly. We strive to go the extra mile for our customers, and your feedback is a great testament to that commitment!

Rated 5 out of 5 stars

A new Eddi

Jordan has just installed an Eddi for us to maximise the benefits of energy from our solar panels. A very pleasant and efficient engineer. Well pleased with his work, as we are with all the work down by GreenGen

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review. We're thrilled to hear that Jordan provided you with efficient and pleasant service while installing your Eddi.

It's great to know you're pleased with his work and with all the work done by GreenGenUK. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Arrived on time well mannered…

Arrived on time well mannered trustworthy got the job done.

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your review. We’re pleased to hear that our team arrived on time, demonstrated good manners, and completed the job to your satisfaction.

Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Very efficient installation by Zakk and…

Very efficient installation by Zakk and team and followed up quickly when I reported a minor problem with an internet connection. I would recommend GreenGen if you are thinking about installing solar panels

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your positive feedback. We’re delighted to hear that you had an efficient installation experience with Zakk and the team.

We’re also pleased that we could promptly address the minor issue with your internet connection. Your recommendation means a lot to us, and we appreciate your support.

Rated 5 out of 5 stars

Highly recommended GreenGenUK team

Huge thanks to the GreenGenUK team. We wanted to invest in solar power and an EV charger for my Mum's cottage and had GreenGenUK recommended by a friend. It is a big step and one of those purchases you really want to get right from the start. Being based in Cornwall, we also wanted to support locally. This team ticks all the boxes from kindly answering all my questions (There were a lot!) during the pre-install phase to the brilliant on-site team of Jake and Dan (Electrics) and Simon and Kyran (Roof), who were all just first-class. Professional, polite, great communication, helpful and informed. All round a joy to work with (Especially as I was having to work in parallel at the cottage). If you are looking to go green, go GreenGenUK! THANK YOU!

16 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for your kind words and thoughtful review. We're thrilled to hear that you had such a positive experience with our team at GreenGenUK.

We understand that investing in solar power and an EV charger is a significant decision, and we're glad we could make the process smooth and reassuring for you and your mum.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Just had panels, inverter & battery with double EPS plug fitted. Scaffolding included, all within 4 days. Simon(+1) did an excellent job fitting the panels on the roof on day 1 with Jake(+2) doing all the electrical day 2&3. Scaffolding down day 4. All the team were very professional, knowledgeable, polite and very friendly throughout. Not the cheapest on the market however the quality of work was worth it. All the tech stuff (apps etc) installed and explained before leaving, help line available for when we forget it all. Good supply of Tea, Coffee and choc biscuits did help. Excellent job, well done GreenGen.

12 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a positive experience with your recent install.

Simon, Jake, and the entire team are delighted that their professionalism, knowledge, and friendliness stood out during your project.

Thank you once again for choosing GreenGen. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Heat pump installation

We are very happy with the way the work was carried out on our heat pump installation . The plumbing team of Jack G , Dale and Archie , were hard working , left everything clean neat and tidy at the end of each day . They were all very polite and respected our property and answered our questions as worked progressed .
The electrician team lead by Cameron were equally hard working , tidy and polite . Cameron was very patient and helpful at explaining the operation of the system .

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for your wonderful feedback! We're thrilled to hear that you are very happy with the installation of your heat pump.

Our team takes great pride in their hard work and attention to detail. We're pleased that they kept everything clean, neat, and tidy throughout the project and were polite and respectful of your property.

Your satisfaction is our top priority, and we're grateful for your trust in our services!

Rated 5 out of 5 stars

The two young men were very helpful

The two young men were very helpful. Explained what had to be done.
I can’t guarantee that we understood everything but they seemed to know what they were doing.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your feedback! We're glad to hear that our team was helpful and took the time to explain the work that needed to be done.

Thank you once again for choosing our services. We appreciate your trust!

Rated 5 out of 5 stars

Jordan and John were really helpful and…

Jordan and John were really helpful and patient to explain the system on the app, laptop and the external boxes. I’m also reassure that I can call on them if I have any queries.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review! Ensuring our customers feel reassured and supported is a priority for us, so we're glad you know you can count on us for any queries that may arise in the future.

Rated 5 out of 5 stars

Cameron and Trieve are really great…

Cameron and Trieve are really great guys and helped sort out the issues with the Eddi and Zappi. They were thorough in their work ensuring all the systems worked. Checked out the energi app and explained its operation.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind review! We're delighted to hear that Cameron and Trieve were able to assist you with the Eddi and Zappi systems.

Rated 5 out of 5 stars

Excellent experience from beginning to end

Excellent communication from the start and really good service from knowledgeable people at every step. Our installation of heat pump and radiators was complicated but carried out with no fuss and I was kept informed at all times of what was happening. There was no mess and the house was left spotless. I would like to personally thank Ben whose installation of insulated copper piping could be displayed in the Tate, it is a work of art! Thanks to Ben and the reasonably good weather the two weeks never felt like disruption, I often work from home and the entire team were a pleasure to have around. Plus I now have lovely new radiators in rooms that previously had no heating at all and it works beautifully. I wouldn’t hesitate to recommend GreenGenUK

17 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review! We're delighted to hear that you had excellent communication and service throughout the installation of your heat pump and radiators.

It's great to know that our team kept you informed every step of the way and left your home spotless. Special thanks for highlighting Ben's work! Your recommendation means a lot to us.

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